Athem Blue Cross Complaint

Awful Customer Service - Healh Insurance

christianpalmer's Picture Reviewed by christianpalmer
Complaint 		 0

It took me one year of haggling on the phone to get them to pay for a routine doctor visit. They wanted me to pay 400 dollars instead of a 10 dollar copay. They kept saying they never got the bill even though it was mailed or faxed to them six times by the medical provider, my campus insurance representative and myself. The customer service people on the phone were impossible to get in touch with and then were either rude, incompetent or unwilling to help.

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Zavv says: (9 months ago)
 0
I'm on hold trying to get through to Blue Cross, so I have lots of time to rant about their horrible service. They charged me $2.00 to send me a bill. The bill said to call a number to sign up for automatic pay. Then the message on the phone said it would cost me $15. I pay outrageous insurance premiums and they charge me extra for everything they do. What a RIP OFF! Can't any regulatory group get off the lobbyist teat long enough to control this monster!




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