Comcast Complaint

Appointment, What Appointment - Comcast high speed internet

Reviewed by jtloo
Complaint

I had an appointment for Comcast internet installation today at 2-4 PM. I took off from work early and got home a 1:30 PM. I sat in the living room reading newspaper and waiting for your people to come. At 2:02, your trucks (2, one in green and one with comcast logo) showed up. The guy sat in the truck for a few min and drove off. He did not ring my door bell, did not leave a note on my door, he did not even step off the truck. I though he drove off to work in the wiring at a junction box. At 3:42, I called your customer services. He told me I had no appointment. I told him I received voice mail confirmation. He called and checked the dispatch. He came back and told me that the driver was at my house and no one was home. I complaint about the lies. He became rude and told me if I wanted the installation, the installer could come back at 7.

If this is how I was treated before I am Comcast’s customer, how would Comcast treat me after I became its customer.

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Comments - Consumers and Companies Connect by Commenting

cassie24 says: (7 months ago)

They just cancelled my installation again! I got a phone call at 240 (my appt was 1-3) and it was an automated message saying that the tech cancelled my appt because I was not home...only I was. The whole 2 hours just so I wouldn't miss them! Then I called right back and talked to a rep (~3 min later) and she said there's nothing she can do that he is already at another call. Really? In 3 minutes in Philadelphia he made it to another call? That's crazy. Also crazy is the $100 installation fee I have to pay!

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DetailsReview Rating: 1 out of 5
Reviewed By: jtloo
Company: Comcast
Product: Comcast high speed internet
Date Added: 8 months ago

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