Applebee's Corporation Complaint

Applebees complaint - GARDEN SALAD

nnaychelle's Picture Reviewed by nnaychelle
Complaint 		 0

10-20-09

TO WHOM IT MAY CONCERN:

MY NAME IS MICHELLE ALEXANDER OF VALLEJO, CALIFORNIA. MY FAMILY AND I ARE FREQUENT CUSTOMERS OF APPLEBEE'S.

ON THE AFTERNOON OF OCTOBER 11, 2009, I DINED FOR LUNCH WITH MY DAUGHTER AND 2 GRANDSONS AT THE APPLEBEE'S RESTAURANT IN VALLEJO CALIFORNIA LOCATED AT 1041 ADMIRAL CALLAHAN LANE. WE ORDERED 2 FOR $20 BABYBACK RIBS WITH FRIES, BUFFALO WINGS AND A GARDEN SALAD AS AN ADDITIONAL SIDE.

AS WE BEGAN EATING, TO MY SURPRISE; A COCKROACH WAS A PART OF OUR SALAD. I SCREAMED!! THE WAITRESS AND THE MANAGER CAME TO ADDRESS MY CONCERNS.
NOT ONLY WAS THE FOOD PORTION A HORRIFYING EXPERIENCE BUT THE RESPONSES OF THE WAITRESS AND THE MANAGER WERE VERY TACKY AND UNPROFESSIONAL.
THE WAITRESS RESPONDED "THAT IS WHY I DON'T EAT HERE." THEN THE MANAGER RESPONDED WITH AN "OH WELL" ATTITUDE. HE ALSO ACTED LIKE HE WAS OFFENDED THAT I WOULD BRING THIS ISSUE TO HIS ATTENTION. I GATHERED MY FAMILY AND IMMEDIATELY DEPARTED FROM THE RESTAURANT.

I HAVE NEVER EXPERIENCED A SITUATION LIKE THIS AT APPLEBEE'S. THE LACK OF CONCERN BY YOUR EMPLOYEES WAS VERY OFFENSIVE.
PLEASE NOTE THAT I DID CONTACT THE HEALTH DEPARTMENT. I AM ALSO CONTACTING YOU BECAUSE I THINK THAT YOU SHOULD BE AWARE OF THIS UNSANITARY INCIDENT AS WELL AS THE POOR CUSTOMER SERVICE OFFERED BY YOUR STAFF.

I HAVE ENCLOSED MY NAME, ADDRESS, AND EMAIL BECAUSE I WOULD LIKE TO HAVE A RESPONSE FROM YOUR OFFICE.

SINCERELY SUBMITTED,
MICHELLE ALEXANDER
PO BOX 6423
VALLEJO, CA 94591
NNAYCHELLE@YAHOO.COM

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