American Airlines, Inc. Complaint

American Airlines The...

Reviewed by Diego
Complaint

American Airlines
The Undependable Airline
Consumer beware...if ever traveling think twice about using American Airlines. American Airlines' dependability is worthless. Two weeks ago, I traveled with this Airline Chicago to Miami and had a connecting flight with them as well. Not only did we sit on the tarmac for 1 to 11/2 hours in Chicago but American did not even wait a mere 10 minutes for our incoming flight in Miami so we missed the connection. Obviously American knew at least 20 passengers were on our flight trying to connect on their next flight. On top of it all, this connecting flight was the last flight out for the day at 10pm and the next flight wasn't until 5pm the next day. You can imagine how frustrationg this was especially missing a vacation day and planned events . To try to make things better American put us all up at what must have been the worst Motel (that's right, Motel) in Miami with $30 in food vouchers for myself and my wife good only at Miami's airport. Imagine how far $30 will get you in any airport across the country over 17 hours. Don't think you get change back when you use these vouchers...you use the full amount or you lose the difference. Long story short, don't use American Airlines ever...they don't care about you, the customer.

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