Bank of America Complaint

Alert about alerts! - online banking customer service

spershing's Picture Reviewed by spershing
Complaint 		 0

Turns out Bank of America 's online banking alerts--things like low balance thresholds and other events that will zap you with fees if not caught--are "experiencing technical issues on our end," according to a BoA online banking support call center person I reached today. But get this--they don't notify their customers, whose e-mails they have after all, when there are problems, even huge ones of the kind they are apparently now experiencing. Nor do they notify banking call centers so they in turn know what to tell the customers who are awake enough to see they've been charged fees, and irate enough to complain about it. Those people to their credit are willing to waive fees on complaint, but the call to them shouldn't be necessary. I just wanted to post something somewhere that says these alerts are unpredictably unreliable and there's no notice, and no commitment to provide notice, when they are down. And you know what their answer was? "Alerts are not guaranteed." No sense that simple good customer service demands notice of known systemwide breakdowns, guarantee or no. We ought to complain about that en masse.

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Comments - Consumers and Companies Connect by Commenting


elkerper3 says: (4 months ago)
 0
Why did you freeze my account?

elkerper3 says: (4 months ago)
 0
Why did you freeze my acciunt?

LC54 says: (10 months ago)
 0
I signed up for B of A's online alerts and they don't do much of what you would want them to do. I wanted to get an alert ays before my credit card bill was due...every other company I know of allows you to do this, but B of A can't seem to pull it off. Tis is an exceedingly simple thing to do, but when I talked to their computer expert, all they could tell me is "you have the selections to choose from." Really??? I have the selections listed on the page to choose from? I would have never guessed THAT! I'm glad I had an expert to educate me. If anyone else is having this problem, you have a couple of options. The first (and I suggest this as it's easiest) is get another card from someone like Chase or Discover because they actually know how to build a website that's helpful. The second is to set up auto pay on a given date from a given checking account and then have that alert from the checking account sent to you. If you have low balances, that can be a problem, but until B of A figures out how to use HTML, it's probably your only option.




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