Verizon Communications Inc. Complaint

Aircard Month to Month - Aircard

goll's Picture Reviewed by goll
Complaint 		 0

I have used Verizon aircard for several years. Recently Verizon has added the ability to go month to month which would be nice for those of us who only need the card for a few months of the year.

I tried to convert the remaining 11 months of my 2 year contract to month to month service and was informed a $110 cancellation fee was needed. OK that was not unexpected.

Then I was informed that I could not signup for a month to month until the total 2 year contract has expired. If I wanted to turn the card back on it would still be on the 2 year contract not on month to month.

Bottom line even with the $110 cancel fee, Verizon would rather I change carriers than let me go month to month.

This is not customer friendly and to say the least I will never be their customer again.

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