House of Sofas Complaint

After several times visiting the...

Reviewed by NLeBlanc
Please Improve

0

After several times visiting the retail store, House of Sofas in Ann Arbor, MI, and sitting on a great sofa/chair combo, and being WOOed by the clever and funny salesman, I put my money down and bought the set. Gorgeous, I thought- it will look SUPER in my new living room. Boyfriend liked it, friends liked it, all was sunny and good. I sold the old sofa to make room, since the salesman said "Sure, we'll have it here in 2-3 weeks." Perfect!

Fast forward: picture poor me, sitting on the FLOOR of my lovely new living room, 3 weeks after the fact. But where's the lovely new sofa and chair? Seems it was "backordered" and no one can tell me when it will come. Hmm, but I'm told it may be soon, so I hang in there. After all, they have 1/2 the money on deposit.

Fast forward: picture poor me, continuing to sit on the FLOOR of my lovely living room, 5 weeks after the fact. Still no sofa and chair (and the lovely image has faded from memory). Again, insufficient communication, plus, now, a cranky store owner who certainly doesn't believe that the customer is right, or in making things right for customers. I'm scared to call him back- he's not a pleasant man to talk to.

Apparently, word on the street is that a truck with my sofa and chair may be leaving the warehouse on Sunday, but there's no idea when it may be delivered. They can't check, and can't give me details.

Sure it would be nice to watch a few bowl games on the sofa, but I've kinda made a dent in the carpet with my hiney already.

So, final recommendation: do not buy anything from House of Sofa in Ann Arbor, MI. Unless, of course, you don't care when it arrives, or how you are treated when you ask the owner for assistance or compensation.

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Bgunia says: (5 months ago)

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I have had this same scenario happen to me. After 5 and a half months we finally had our table and chairs delivered and it was the wrong one!!!!!! I'm tired of trying to deal with them.

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