Microsoft Complaint
Abused by xbox customer service staff then supervisor - Xbox 360
|
Reviewed by Reynerbabee Try Harder |
  |
I have had an xbox 360 now for 18 month and it has recieved the rings of death twice. When i ring up customer service they are helpfull and arrange for the console to be fixed but yesterday when i rung this wasn't the case. I had been suspended from xbox live... More...
Comments - Consumers and Companies Connect by Commenting
0
Have similar story: get used xbox on ebay with 6 month warranty. left. A 2 weeks before warr. expires box broke.Their repair center admit that box on the warranty send free shipping label. When box was shipped: no responce. Finally my call went through and I was told I have to pay for repair(?) or pay $40-$80 shipping to get back unrepaired. After numerous conversations I was confirmed many times that box should be on the warranty since policy states that warranty on the unit not not on the original owner. And every time they call me back in 2 days saying I have to pay for repair...??? OK F-ck them, I have paid $100 for repair. I received it today(9/15/2008): replacement unit, guess what? No hard drive! I call them. Their superviser will call back in 2 days All over again. This is first and last XBOX in my home.
0
mrcostanza, You are such a moron. Just because you don't have problem does not mean it does not exist. If you have nothing intelligent to say, get off the site. This is for people looking for solutions to a problem and not an idiot trying to come across as intelligent.
0
I have been trying to get a empty box sent to me for 2 months. 6 different repair orders and no box yet. I emailed customer support twice and the reply is the steps to take to get a repair order started. I guess we are not valued customers of microsoft, bungie, or xbox!
0
"I think the issue is how you are storing your gaming system- I've had mine for three years and no issues- don't be a moron."
You obviously dont understand hardware failures with these xbox consoles. I kept my pristine, in a well ventilated area - it was above and beyond what any device needs to operate efficiently, and it tanked on me. I get my second one, and it breaks even sooner. Microsoft is just good at screwing its consumers. Support on the phone just blew me off...
You obviously dont understand hardware failures with these xbox consoles. I kept my pristine, in a well ventilated area - it was above and beyond what any device needs to operate efficiently, and it tanked on me. I get my second one, and it breaks even sooner. Microsoft is just good at screwing its consumers. Support on the phone just blew me off...
0
Xbox customer service sux, I spoke with a supervisor and he was worsthan the rep. I was so furious with them that I contact the better business bureau. If enough of us complain to them, MicroSoft has no choice but to respond. Try it!
0
Had the same problem with the staff my console was sent for repair in the original packaging and recieved it back in some random box. I called to complain to be told i was told not to post it in the original box having explained i didnt get told he basically got argumentive with me. I then asked to speak to higher authority which he did and got the most arrogant individual ever i was getting nowhere nd ask to speak to someone else to be told he was the only supervisor there.
Getting sick of this i just asked where i was calling (i knew it was an Indian call centre) to be told i dont have to disclose that information i asked for his name which he gave me (first name only) Manish but found him very cheeky and arrogant how do we go about complaining about these people to microsoft.
It may sound petty because its a box but im selling the unit and advertised it with the box
Getting sick of this i just asked where i was calling (i knew it was an Indian call centre) to be told i dont have to disclose that information i asked for his name which he gave me (first name only) Manish but found him very cheeky and arrogant how do we go about complaining about these people to microsoft.
It may sound petty because its a box but im selling the unit and advertised it with the box
0
I think the issue is how you are storing your gaming system- I've had mine for three years and no issues- don't be a moron.
0
Par for the course with Microsoft, regardless the product or service. Don't expect it to ever improve, either.
Share This Review
Digg
Facebook
Reddit
StumbleUpon
del.icio.us
Google
Link to this review, copy and paste the code below to your website or blog
More Microsoft reviews
Similar reviews
- XBOX REPAIR
- No Respect for Military
- Microsoft's lack of customer service.
- BAD, CHEATINGS
- Xbox 360 Elite disk reader failed
- poor customer service
- i love this company
- House of Harley in Milwaukee Charge ME WHEN THEIR BIKE BROKE DOWN
- Horrible Customer Service
- from BOTH sides
- The staff including the manager...
- Poor, Poor Customer Service
- McDonals in LaVale MD, not abiding by federal gudieline
- Worst Customer Service Ever
- beware!
- Comcast Nightmare
More
Welcome to MeasuredUp
MeasuredUp is the leading customer service review and company reputation management website.
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Slashdot
Windows Live