Microsoft Complaint

Abused by xbox customer service staff then supervisor

Reviewed by Reynerbabee
Try Harder

I have had an xbox 360 now for 18 month and it has recieved the rings of death twice. When i ring up customer service they are helpfull and arrange for the console to be fixed but yesterday when i rung this wasn't the case. I had been suspended from xbox live for a day and i had no idea why so i decided to ring customer service to see if they could shed some light on it. She took my details and then told me somebody had complained about something(Most likely playing a clan and they all put complaints in about me which is fair enough) but then she started getting arsey and being quite rude so i took her name and asked if i could talk to the supervisor because this was wrong. In all fairness he did take the call but it seems the only reason he did this was to give me abuse. At first he was ok but when i asked him if he had contact details so i could complain about the ban he started raising his voice as he told me it. I asked him if he could repeat the e-mail address so i could check it he started reading it out load and slow and repeated the letters 3 or 4 times in a sarcastic tone. When i asked him why he was getting like that he told me to shut up and that he was going to get me banned for life. WHAT KIND OF CUSTOMER SERVICE IS THAT. What are microsoft playing at. Im now trying to find out who else this has happened to and im not going to stop until somebody higher up with a bit of understanding and curtisy can tell me why they allow customers who spend alot of money on there products are allowed to be spoken to like this but as usual microsoft doesn,t have anywhere you can complain but this will not end any time soon

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Comments - Consumers and Companies Connect by Commenting

Fighter says: (5 days ago)

X Box customer service is the best. Keep up the good job. Kudos to you guys!!!!!!!!!!!!!!!!!!

ales says: (4 weeks ago)

Have similar story: get used xbox on ebay with 6 month warranty. left. A 2 weeks before warr. expires box broke.Their repair center admit that box on the warranty send free shipping label. When box was shipped: no responce. Finally my call went through and I was told I have to pay for repair(?) or pay $40-$80 shipping to get back unrepaired. After numerous conversations I was confirmed many times that box should be on the warranty since policy states that warranty on the unit not not on the original owner. And every time they call me back in 2 days saying I have to pay for repair...??? OK F-ck them, I have paid $100 for repair. I received it today(9/15/2008): replacement unit, guess what? No hard drive! I call them. Their superviser will call back in 2 days All over again. This is first and last XBOX in my home.

mrcostanza1 says: (1 month ago)

mrcostanza, You are such a moron. Just because you don't have problem does not mean it does not exist. If you have nothing intelligent to say, get off the site. This is for people looking for solutions to a problem and not an idiot trying to come across as intelligent.

tweakonthese says: (1 month ago)

I have been trying to get a empty box sent to me for 2 months. 6 different repair orders and no box yet. I emailed customer support twice and the reply is the steps to take to get a repair order started. I guess we are not valued customers of microsoft, bungie, or xbox!

achase4u says: (5 months ago)

"I think the issue is how you are storing your gaming system- I've had mine for three years and no issues- don't be a moron."

You obviously dont understand hardware failures with these xbox consoles. I kept my pristine, in a well ventilated area - it was above and beyond what any device needs to operate efficiently, and it tanked on me. I get my second one, and it breaks even sooner. Microsoft is just good at screwing its consumers. Support on the phone just blew me off...

Dee1 says: (5 months ago)

Xbox customer service sux, I spoke with a supervisor and he was worsthan the rep. I was so furious with them that I contact the better business bureau. If enough of us complain to them, MicroSoft has no choice but to respond. Try it!

Marco1977 says: (6 months ago)

Had the same problem with the staff my console was sent for repair in the original packaging and recieved it back in some random box. I called to complain to be told i was told not to post it in the original box having explained i didnt get told he basically got argumentive with me. I then asked to speak to higher authority which he did and got the most arrogant individual ever i was getting nowhere nd ask to speak to someone else to be told he was the only supervisor there.

Getting sick of this i just asked where i was calling (i knew it was an Indian call centre) to be told i dont have to disclose that information i asked for his name which he gave me (first name only) Manish but found him very cheeky and arrogant how do we go about complaining about these people to microsoft.

It may sound petty because its a box but im selling the unit and advertised it with the box

mrcostanza says: (7 months ago)

I think the issue is how you are storing your gaming system- I've had mine for three years and no issues- don't be a moron.

Ranger says: (8 months ago)

Par for the course with Microsoft, regardless the product or service. Don't expect it to ever improve, either.

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DetailsReview Rating: 2 out of 5
Reviewed By: Reynerbabee
Company: Microsoft
Product: Xbox 360
Company Location:
Microsoft Headquarters
One Microsoft Way
Redmond, Washington 98052
Phone: (425) 882-8080
Date Added: 8 months ago

Microsoft Complaint

Abused by xbox customer service staff then supervisor