CVS Pharmacy/CVS Caremark Corporation Complaint

jen1959 says: (3 months ago)

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how come someone hasn't initiated a class action lawsuit agaist them? jen jlmaffett50@yahoo.com

jen1959 says: (3 months ago)

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here is my experience

Dear Sirs

I have been going to Eckerd drugs, now CVS pharmacy for 30 years. I am 49 years old and normally deal with Paul Ruffner who I have known at least 30 years. I am on medicaid and in a major lawsuit with my health. I have never had a problem with Paul Ruffner. This Nancy lady I have had a problem with.

She got in an argument with a Walgreens pharmacist over me when I wanted one of my prescriptions transferred because it was easier for me to get at the time and closer to home. the Walgreens pharmacist told me she was unprofessional and didn't do her job right. Since that time Nancy has made life miserable for me. She put in the computer that no one but Paul could fill my prescriptions.

Most recently when I went to fill a prescription at the Cleveland pharmacy, Jeff said that the Prozac for august couldn't be filled because it was already run. Not true. Byron had loaned me 9 and I had the prescription which called for 90. I called Conroe and Chris (the pharmacist on duty) denied anything had been run for August saying the last Prozac was filled in June. Sorry CVS is lying as I had just got my August prescription and was told by Jeff the pharmacist in Cleveland Texas that it had been run in Conroe which Chris denies.

Nancy told my Dr I doctor shopped and sent them a printout of my med's without my permission. They (my doctors) know it is a lie that I am a silicon breast implant patient and also broke my arm and tore my shoulder, not to mention having a torn meniscus in my left knee as well as having a neurosurgeon which I need surgery on. In the course of my illness I have had various illnesses including pleurisy among other things this Nancy knows nothing about, but Paul Ruffner does. I trust him but was told he was on vacation.

I was going to a pain clinic on 1960 but this Nancy told a girl to tell me my doctor at the time was under investigation when he was not and would not fill my medication because it came from Houston, so I just found a doctor who not only is local and can handle my pain but will be doing 3 of my surgeries. I was told that CVS pharmacy will no longer fill my prescriptions, this per Nancy and apparently Jeff.

Don't worry I will be contacting the FDA as well as the Attorney General. I will no longer use your pharmacy, but I am suing you for ignoring the Hippocratic oath among other things as well as some of your staff talking to family members I did not give permission for, and for flat out fraud as Jeff in CVS in Cleveland said the Conroe store ran my august Prozac and Chris says the last Prozac run for me was in June. My sister picked up 9 loaners from Byron and I have the bottle, so not only are you people unprofessional and you ignore the Hippocratic oath, but you lie as well.

Walgreens will be testifying to Nancy's unprofessional behavior which has ended in a nightmare for me when I go to pick up medication and she puts in computer only Paul can fill. and to add insult to injury, without my permission she talks to my sister Lisa about me and says I am a liar. I believe this is taped. so much for the Hippocratic oath huh? I can assure you as I am in a lawsuit with my health, this will be brought to the attention of my Attorneys, and already has been. Also how many other people have been done this way throughout the United States in various CVS stores? I will be looking on the Internet to see if there are similar stories to mine, and I bet there are, You have not heard the last of this.

Regarding my pain medication, this will be addressed as well. Also in the past when this Nancy has filled some Xanax for me, quantity 60, 10 were missing. Paul Ruffner took care of that. He deserves a raise. I will see CVS in court over this and her antics not to mention violating my Hippocratic Oath. I will also be searching online for others who have had this same experience as I have had with your company.

Jennifer Bryant
281-592-5195

samiam60007 says: (4 months ago)

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How in the world do these people stay in business? I have had so many problems with my prescriptions since I've had to use them - it's sick. They don't stock my medication - they fax the wrong doctor for permission to change medications - they never contact me to tell me anything and when I don't have my medication on time tell me I can't get any at another pharmacy even if I pay for it because there is a presription out there already. It makes me shudder to think of what the sanitary and quality conditions are if customer service is this awful. Why doesn't someone do something?