ecost.com Complaint

AWFUL Company. AWFUL Experience. - Crosley Keepsake USB Turntable

nixedus's Picture Reviewed by nixedus
Complaint 		 0

Please, if you are considering buying anything at Ecost.com , PLEASE take the time to read this. Unfortunately, it looks as though hundreds and maybe thousands have had unbelievably unpleasant experiences with this company. I wish I had checked into them before wasting my hard earned money.
This is the worst experience I have ever had with ANY company. They say that they offer "World Class Customer Service" and that happens to be the funniest thing I've ever heard.I ordered a USB Turntable for a Christmas present over the phone on 12/18/08 with 2 day delivery and was assured it would get to me by Christmas Eve.

On 12/22/08 I called to confirm that it would be here, and was told that the item was not even available at the warehouse and that it would not be until 12/28/08 that it would be available. I requested that the order be cancelled, but my credit card was already charged. Anthony Hall, the customer service rep. told me that he cancelled the order.
I then spent about 2 hours altogether speaking and sitting on hold with outsourced agents giving me the runaround and could not get a hold of a real supervisor. Unfortunately, my order was not cancelled, I did not receive a refund, and my turntable was shipped and I received it on 12/29/08. I shipped it back a couple of days later as advised and was told that I would get my refund once the item was received at the warehouse.
The item was received by the warehouse on 1/19/09. I called on 2/3/09 and left a message with Mr. Hall, and got no reply. I then called today, 2/10/09 and left another message.

I STRONGLY urge anyone to steer clear from this shady company. I wish I had never tried to order with them without checking the awful reviews on ECost.com I ended up spending double the amount to get another turntable at a reputable company with real customer service. I have no problem with that because I will NEVER give a penny of my money to this ridiculously awful company with NO customer service.

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