Vonage Complaint

AVOID Vonage - Digital Phone

Reviewed by AndrewN
Complaint

Buyer Beware!! I've just canceled my Vonage service which I haven't used. I paid $50 for the activation fee that's after the "first month free" advertised back in Dec 2008. And I have been paying the $28.77 for 2 months after that. Now that I want to disconnect the line. They're charging me $110. Why? Cause the representative says she has to charge the $39.99 disconnect fee AND the "applicable recovery fee on section 8.8 from the TOS" which equals to the $70 rebate they gave me on the modem. I offered to return the modem, but they don't want it back. I've read many many complaints about Vonage (only after signing up to their service, stupid me!) and realized I was in for a painful scam. I was ready for the $39.99 mentioned everywhere but not the $70 for "recovery fee" which the representative admits could be anything, depending on what they give as promo to signing up the service. So buyer beware! The cheaper you think you're getting from Vonage, you'll pay it ALL back when you want to part ways with them!

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DetailsReview Rating: 1 out of 5
Reviewed By: AndrewN
Company: Vonage
Product: Digital Phone
Date Added: 8 months ago

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Vonage Complaint