priceline.com Incorporated Complaint

AVOID PRICELINE!! - Car Rental

FinProf's Picture Reviewed by FinProf
Complaint 		 0

Priceline is highly deceptive and very unfriendly. I carefully studied their tutorial -- selected a flight and car rental -- kept looking for the opportunity to submit a bid -- as I approached the end of the process I noted that I had 24 hours to cancel and receive a full refund. So I proceeded thinking that if I did not get the chance to submit a bid and ended up with a purchase I could cancel the order. I was not given the opportunity to submit a bid and ended up with a purchase.

I phoned Priceline to reverse the charges. They did so for the flight but refused on the car rental. I spoke with a supervisor who stone-walled me -- "we cannot reverse the car rental charge, but you got a discounted rate;" A LIE -- $48.17/day for a mid-size car versus $27 from Hotline.

I phoned American Express to dispute the charge. I was advised that Priceline played "hardball." The implication -- they receive many complaints, few of which are resolved in favor of the complainers. It would take 60 days to resolve the dispute -- I travel in 10 days. Pricelline is slow to post the charge and the dispute process cannot begin until it is posted. So I have been hosed -- but NEVER AGAIN PRICELINE!!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More priceline.com Incorporated Reviews and Complaints More priceline.com Incorporated reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


TheLemonLawyer says: (3 months ago)
 0
Dear "FinProf":

I read with interest your recent post about Priceline. I am an attorney who is looking into priceline.com's practice of charging people hefty penalties and I am interested in talking with anyone who has been subject to a such a charge.

Can you contact me at (888) 536-2889 or via email at wperry@thelemonlawyers.com?

Thanks,
William F. Perry, Esq.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 2+9 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More priceline.com Incorporated reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team