AT&T Wireless Complaint

AT&T customer service - AT & T Wireless

zeelanger's Picture Reviewed by zeelanger
Complaint 		 0

I have extremely limited usage of my AT&T wireless phone in my office located a few blocks away from the nation's White House. Others in my office with different service providers than AT&T have no problem using their cell phones. I took the battery out and put it back in as suggested by AT&T and purchased an upgraded phone again as AT&T's suggestion. Finally having had enough, I decided to terminate my contract and go to another service provider whose phones work in this building. I am by the way on the sixth floor of a seven story building within 4 feet from a window facing the outside of the building, so it is not exactly underground or an enclosed area where the cell phopnes may not work well. A fter all other people's phones are working!
AT&T is now telling me that I have to pay $350 early termination penalty to leave them (my husband and I both have AT&T contract as family plan).When AT&T dumped us to Singular some years ago, we ended up buying new phones, because the AT&T phones became unusable. AT&T picked us up again and we ended up buying telephones again because the phones we used wirh Singular service became unusable. Now AT&T is telling me that I may yet want to buy another set of phones (although they are also saying that they will not guarantee that what I buy next will work any better)and try that or pay the $350.00 to terminate my contract. I do not recall anywhere a document that I signed which said that my telephone may not work in Washington, DC or that it may not work within buildings, which is what AT&T is telling me now to force me to buy either more phones or pay a penalty. I offered AT&Ts customer service to call me on my cell phone or have me call them to demonstrate how hard to impossible it is to conduct a conversation, they did not want to take me up on my offer. I asked them to waive the termination penalty, they would not. I am now asking again that they waive the early termination penalty. I already spent more than enough on AT&T to have wa working phone. AT&T is not holding up their end of the bargain, I should not be penalized for wanting to go elsewhere to get a working wireless phone service.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More AT&T Wireless Reviews and Complaints More AT&T Wireless reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


gimble says: (2 months ago)
 0
AT&T has horrible customer service!




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 8x7 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More AT&T Wireless reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team