AT&T Inc. Complaint

AT&T IS HORRIBLE FOR HI-SPEED...

Reviewed by lisa
Complaint

AT&T IS HORRIBLE FOR HI-SPEED INTERNET. I have to say the actual internet part works but in terms of the customer service and what they offer, forget it. I went with AT&T Hi-Speed because there was a deal going on making it cheaper than Comcast. AT&T screwed up in getting me service so it took about a month before I actually had an account. Once I got the account, they billed me 54.99 instead of 24.99. After calling AT&T about a dozen times, talked to at least three dozen people, I went back to the AT&T Store in Plainfield, IL cussing and swearing at their manager and store reps. I went in there not only for the billing and customer service issues at AT&T but also because their $50.00 debit card rebate for my cell phone rejected in the local Wal-Mart. I was not only furious, I was embarrassed in a Wal-Mart due to a card rejection. I told them if I had to come back, I was going to throw their modem straight through the front window and cause a huge scene in front of all of their customers telling them what god awful service they have. They said they would handle it. A month goes by and now AT&T says I owe them over $100 when I just received an invoice from them for a credit of $1.00. No one at AT&T can figure out what's going on and they all just keep passing me to someone else to get rid of me. I am one mad consumer and I will admit that looking at lowest price did not help me in the long run. If you want hi-speed internet, look elsewhere, you do not want these types of problems!!!!!!

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