AT&T DSL Internet Complaint

AT&T Customer Service Look for another

Reviewed by sambonz
Complaint

I have had AT&T DSL "service" for the past month and a half. I put service in quotes because I have received anything but service....first of all they sold me the top dog of their DSL line when a simple check of their equipment capabilities would have told them that they can't deliver....then they neglected to do all the initial steps that I was not informed of, such as sending me their special modem....how to register and initiate the service...once that was figured out (after several service calls, jumping through all their hoops) the service has not supplied me with a consistent DSL signal...every day I have had outages, to which I had to push this button or unplug this or restart that etc....I am fed up! Get it right! you got 48 hours or I am going back to my local DSL provider who, though they charged a little more, at least they had no problem delivering the service...what is with AT&T? these guys are supposed to be the the big Kahuna! Trouble ticket WASNP9H2725. I called them this a.m. and told them the same thing...I am not jumping through any more of their hoops, only to get nothing done..... get it right! you got 48 hours! or bye bye.

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bitemeborb says: (4 months ago)

I have the same issue with AT&T. They refuse to expand beyond the copper wire of the Central Office in order to reach out to other parts of the town I live in. Their customer service could care less about this. They say that U-Verse will be coming out which is another bunch of bull.

I was told I could get their deluxe faster service even after I told them I think they are wrong only to have them call back 48 hrs later and tell me they are sorry but they could not provide me service.

AT&T has gone down the tubes as a top-rated Telco as far as I am concerned.

1fstcat says: (6 months ago)

I have had the same for over a month now and still no service or even the necessary equipment to install! I have called about 8x. Customer service reps are rude, don't call back, etc. The worst service I have ever had in my life! STAY AWAY!

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