CHASE HOME FINANCE Feedback

tastorga says: (3 months ago)

 0

I am going through same problem with chase. who know of where I can send in 50 complaints like the phone calls they call me and i have been paying since 1/09- modification still not complete. Horrible

Laurie760 says: (3 months ago)

 0

Dear helpless, I do not know if this will help you feel any better but I have been working on a loan mod with Chase since 07/08, I did get a mod in writing, began making my payments in Dec. 08, and began calling them to see if they received my mod, with the check I sent, somehow they lost the mod but cashed my check, this went on for three months until in Feb my house went into foreclosure with a sale date of June 10, persistance is the name of this game, I was able to pull my house out of foreclosure and get them to admit they dropped the ball, now after months of nearly daily phone calls they have put me on a three month trail period, not in writing, my best advice to you at this point is to not deal with customer care call the special lending dep.866 665 7629 ask to be assigned only one person to work on your account, and only speak with that person even if takes several phone calls to them where you have to say if that person isnt available I will call back until I talk to that person, document every call, every conversation, time of call, and everything that was said, tell them you are documenting every call, tell them you will be contacting Jamie Dimons office if you feel you are making no progress, progress is slow,so dont get discouraged, just get mad..in a nice kind of way, I am still in my house, and I am 75% confident that we have finally worked this out, but until I have the new arrangement in writing and in my hand I have told them, I will still be ready to continue this fight, the loan mod they gave me in writing in Nov I was completely happy with, and if the new arrangement isnt something I am just as happy with I will walk away from the house with the loan mod I have in writing, and they screwed up..and then I will persue action against them for screwing up, and I will let the chips fall where they may. if they wouldnt have kept cashing my check while losing my paper I would never have had to keep fighting them to fix what they messed up, there were many times during this fight I felt hopeless and helpless, but I finally decided no matter how this turns out, they were not going to break me... I will let you know in three months if what they did to fix what they screwed up, turned out to be a loan modification success story or a loan modification disaster. I have learned a lot through this process and I am willing to share, here is my phone number if anyone feels that I have something to offer them in their fight to keep their house, what I have learned I am willing to share...free of cost 760 489-9261. Good luck to all of you fighting this fight.