Comcast Complaint

A week and a half ago I ordered...

TomShea's Picture Reviewed by TomShea
Complaint 		 0

A week and a half ago I ordered triple play from Comcast , giving them my cable TV, internet, and phone business. I told the person on the phone I wanted to have the installation on Friday June 22nd from 12-4. When I arrived home on Friday I noticed a letter from Comcast stating that they were coming Saturday June 23rd. When I called Comcast to ask why the change, they told me the person entered that date and there was no way I could change it. I agree to the new date and realize I had to cancel my saturday afternoon plans to attend a brother-in'law's surprise birthday party.

At 3:50 on Saturday Comcast still had not shown up. I sat on hold for 20 minutes waiting to talk to someone. Once I did they had no explanation and said the ticket was still open. Whil on hold I received an automated message stating Comcast was coming from 4-5.

At 4:45 my would be tech Ligia Marin(773-827-2688) called me and said that Comcast had given him "bad equipment and the parts were on back order", maybe he needed to check. He said he would call me back in 20 minutes. 30 minutes later I called him back and left a message. At 6 I called Comcast again and I was told that my installation was rescheduled until Thursday June 28th from 8-12.

I am so frustrated by my experience I don't know what to do. I would love to take my business else where the problem is there is no where esle to go.

Thank you.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Comcast Reviews and Complaints More Comcast reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


cassie24 says: (7 months ago)
 0
They just cancelled my installation again! I got a phone call at 240 (my appt was 1-3) and it was an automated message saying that the tech cancelled my appt because I was not home...only I was. The whole 2 hours just so I wouldn't miss them! Then I called right back and talked to a rep (~3 min later) and she said there's nothing she can do that he is already at another call. Really? In 3 minutes in Philadelphia he made it to another call? That's crazy. Also crazy is the $100 installation fee I have to pay!




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 9x2 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Comcast reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team