wirelessgalaxy Complaint

A shady outfit. Beware!

Reviewed by consumer2020
Complaint

Ordered a RAZR V3 Silver on 12/29/08 from the WirelessGalaxy website. The website advertised free UPS shipping and that “What Comes in the Box” includes a Motorola Software CD, Motorola USB Data Cable, Motorola Headset as well as a Leather case as a “FREE ITEM BY WIRELESSGALAXY.COM”. When the box arrived by US postal service about 2 weeks later, it only contained the phone (color grey), a travel charger, and a 9-page Xerox-copied booklet that hardly lives up to a User’s Manual. All the other items were missing. Calling customer service on 1/12 and talking to Diana, she apologized for the mistake and promised the missing items will be shipped. They never arrived. In twice-weekly calls to follow up on the still missing items, I was given four shipping dates (1/13, 1/21, 1/29, 2/2) and two USPS tracking numbers. The tracking numbers indicated that the Postal Service was notified by the shipper to expect a package for mailing. Neither did the tracking ever indicate that a shipment was actually sent, nor did anything arrive. When calling WirelessGalaxy, my phone calls are no longer answered and the mailbox is full. My worst customer service experience ever. At best, a highly incompetent outfit, or, more likely, a case of false advertising. Beware!

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