Hewlett-Packard (HP) Complaint

A month of horendous 'service' and still no working laptop - G60-125NR

abbie3857's Picture Reviewed by abbie3857
Complaint 		 0

I started having problems with my laptop (bought beginning of Nov 2008) on Feb 7. It will not stay powered on, started it would stay on about 30 min and got progresively shorter as the day went on until it would not even stay on long enough to boot up completely. I called HP support and was on the phone for 3 hours while they walked me through several things to try. Within 5 mninutes of hainging up it shut itself off again. So I called back and they had me a run a diagnostic and thinking that it was the RAM had me send it in for service. I did that and had it back about 10 days later. Turned it on and within 15 minutes the problem was back. Turned out all they did was replace the power button. So I called back and set everything up to send back again and they received it for the 2nd time on 2/26. It is now March 16 and they still have it. Every time I call they tell me they don't know where it is, what they are doing to fix it or how long it will be. They tell me to call back in 48 hours. Website shows a part is on order since 3/11 however no one can/will tell me just what part that is. I was told only service could tell me that but I am not allowed to speak to service. I asked several time to speak with a supervisor and was told that was not possible. So it's now been well over a month that I am out of a laptop (normally used for work on a daily basis) and no one can tell me anything at all on the status. If CS could at least be helpful I would not be nearly as upset but with the time thats passed, the rudeness of the CS people and the incompetency has pushed this issue into the realm of ridiclous. Either the laptop needs to be repaired and returned or they need to send me a new laptop or better yet give me money back so I can buy one from a company that has products that work and knowledgeable staff.

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EUSTexas says: (5 months ago)
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HP's CEO, Mark Hurd, thanks you for your contribution to his $40 million dollar bonus.




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