AIR CANADA Complaint

Reviewed by aircanadasux Please Improve

0

The first plane had mechanical problems.

The second plane we all boarded and the pilot then told us one of the computer screens was broken. Maintenance came, we waited about half an hour before we were told a new computer was needed and it would take another hour. It took more than an hour.

We were then shuttled to the main terminal where we were told a plane was ready to go. We had to wait at least half an hour before we boarded. Once we boarded the pilot then told us the plane was originally going to another destination so the crew was unloading those passengers' luggage and loading the luggage of the passengers for our flight. So much for being "ready to go".

We were supposed to leave at 6:10pm and ended up leaving at 11:45pm. We missed our connecting flight and were told all flights were booked for the weekend so we couldn't get out of Milwaukee until Monday.

We slept at the airport that night and got up at 4am to talk to Air Canada . When we got to the Air Canada counter we were told it wasn't a "real" Air Canada counter, it was just United Airlines and nobody there worked for Air Canada. They told us to drive to Chicago or call Air Canada. We called and were on hold for an hour. Call was pointless, nobody helped.

NEVER FLY AIR CANADA! Their planes don't function and they don't know what's going on.

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