priceline.com Incorporated Complaint

5 Star Hotel? No way - Bid on Hotel Room

Greendevil74's Picture Reviewed by Greendevil74
Complaint 		 0

We bid on a 5 star hotel in the Riverwalk district of San Antonio for a recent family vacation. What we were 'awarded', however, was the Marriott Plaza, an old, run down, smelly hotel with poor service, small rooms, uncomfortable beds, no amenities (come on.. even a flippin' Clarion has a refer in the room), we had to pay $15 a day for wi-fi.. it was blocks from anything.. including the Riverwalk.. in a dicey area where my wife would not go out unaccompanied. Under no ones definition would this be considered a 4 or 5 star hotel. And we were stuck there for five days with no options, as once your bid is accepted, you are out of luck. So far Priceline has done nothing but say, "Hey, we think it's a 4 star hotel". Well, if their rating system is this messed up, I will NEVER use Priceline again. They completely mis-represented what I was buying...a classic Bait and Switch... and you should be well aware of this when you book with them

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