Fraud Department Reviews and Complaints - Sun Trust Bank

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Fraud Department Reviews

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Fraud Department Comments


Gaby21 says: (4 years ago)
 0
When I went to open an account with a credit union they advised that there were two Mastercard accounts opened with SunTrust online totaling over a thousand dollars that were never paid. They gave me the address in Miami where the cards were sent which I have never lived in Miami. I went to a SunTrust branch near me and was given the phone number for the fraud department which I called and was sent out a packet to file out and return. I called them again to get the address where to send the papers and they gave me the adress since there was no return envelope. About two months later I called the fraud department to find out the status and was advised the claim was closed because they did not receive the papers. I asked for another packet to be sent out to me and waited about a week so I called them back to let them know I did not receive anything in the mail. This went on about four times and still no packet. I called again and spoke to a supervisor who told me that the person assigned to my case Tamares Fowler that they have not been able to communicate with him because he is the one who has to send out the packet to me. It is hard to believe that such a big bank is not able to contact one of their employees. I am disgusted with SunTrust and their fraud department. The representives that answer the phone on their fraud line are the most unprofessional and don't give a damn about anything. No one is willing to help me so I am going to write a letter to everyone in that stupid company and if I don't get anywhere I am going to the local newstation HELP ME HOWRD and also get a lawyer.



BLONDIE2 says: (6 years ago)
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TO: KENNY SOLOMON, SUNTRUST FRAUD ASSISTANCE CENTER; CASE #1380235 FOR ACCT ENDING IN 3010
I APPEAL TO YOU ON THE BEHALF OF MYSELF & ALL PRESENT AND FUTURE CUSTOMERS OF GUTHY RENKER. MY TIME FOR SUBMISSION EXPIRED (DUE TO TEMPORARY JOB LOSS & RELATED ISSUES)..I WAS DELINQUENT IN SUBMITTING ALL REQUESTED INFORMATION. I PLEAD WITH YOUR DEPARTMENT TO NOT ALLOW THIS COMPANY TO ESCAPE SCRUTINY. SINCE INITIAL PROCESS OF INVESTIGATION, THEY MAILED ANOTHER KIT TO MY HOME MARKED "FREE GIFT"!!NATURALLY I EXPECTED NOTHING ELSE BUT ONLY TO FIND IT CONTAINED ANOTHER SHIPMENT WITH COST DEDUCTED FROM MY ACCOUNT CAUSING GROSS NEGATIVITY AND DOUBLE NSF FEES!! I IMMEDIATELY CALLED TO CANCEL 'AGAIN' AND WAS TOLD I'D RECEIVE A RETURN SHIPPING LABEL THAT AFTER 10 DAYS STILL HAD NOT ARRIVED. I MADE A SECOND AND THEN A THIRD CALL FOR REQUESTED LABEL! I IMPLORE YOU TO KEEP THIS CASE OPEN AND ACTIVE!! THESE PEOPLE ARE CROOKS IN THE NAME OF 'BEAUTY'! AS TO THE LAST REQUESTED INFORMATION FROM YOUR DEPARTMENT, MY RESPONSE IS: "THE GUTHY RENKER POLICY REQUIRED CUSTOMERS TO CANCEL WITHIN 30 DAYS OF RECEIVING PRODUCT. II CANCELLED ALL THREE PRODUCTS TWO (2) WEEKS AFTER RECEIPT." THANK YOU IN ADVANCE
ANGELA BATEY



globalsport says: (8 years ago)
 0
I have deposited a check of $69,000 from citibank to my suntrust account, wait 12 days to clear, after the hold drop i transfer it to my saving account. last monday( 1 month later) they decide it was a fraudulent check so they debited my account for $68,000 (available). I contacted citibank wich provided me with proof the check was paid and clear. now suntrust is telling me that the check is fraudulent they will closed my account, and they refuse to refund me but they going to keep the money. so I have decide to take it to the CEO of suntrust Jenner J Wood
2605 Red Valley Rd NW Atlanta, GA 30305-3522 tel: (404) 355-3054 but is wife acting like crazy so i call the CFO of suntrust mark chancy 1374 Mile Post Dr Atlanta, GA 30338 tel: (770) 913-9656 got twice is fucking voicemail finaly i decide to talk to Raymond Fortin General Counsel tel404 588 7165. I will file a lawsuit in dallas where i live i have already contacted the OCC and the fe reserve to file a complaint against SUNTRUST for unfair practice, theft of customer fund, discriminatory practice, Embezzlement of my money




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