Charged For Unwanted Service Membership Reviews and Complaints - stamps.com

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Charged For Unwanted Service Membership Reviews

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Charged For Unwanted Service Membership Comments


StampsCom says: (7 years ago)
 0
Hi akeleven,

Thanks for your comment and Stamps.com apologizes for any misunderstanding in our registration process.

Stamps.com offers a four week trial to test the mailing and shipping software in order to see if the program is a fit for your personal/business needs. In the event you do not like the software, you may cancel anytime during the four week trial and you will not be charged any subscription fee. If you do not cancel during the trial period, Stamps.com will start charging a monthly subscription fee of $15.99 to use the service.

As part of our "New Customer Welcome Kit" Stamps.com also provides a free 5lb digital scale (shipping and handling fee required) along with some other shipping labels.

When a new customer registers for the service, all customers are required to input credit card information. This credit card information is used to buy postage and for the monthly subscription charge. Note: There is no way to sign-up for Stamps.com without inputting your credit card.

Since it sounds like this process was not clear, we would be happy to further research your account. Could you e-mail us your contact information to social@stamps.com? We will review your account and get back to you as soon as possible.

Thanks!
Kristen
Stamps.com






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