Property Claims Department Reviews and Complaints - Bank of America

momof2 says: (5 days ago)

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on nov 2 our house caught fire our insuracne company was fast to write us a check for damages. but we are getting the run around from bank of america. we have gotten different answers from everyone at that company they are refusing to release the money that in all right and according to the law belongs to my husband and i. til they get off their butts we our out of our home.

phyldeals says: (1 week ago)

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I had water damage and Liberty Mutual was very prompt (same day) in getting a check (10/26)! I sent it to the BofA claims dept. (because I don't own my home free & clear the check was over $10,000 I was required to have the bank listed in the payee). I have received so many different answers from B of A claims about how long it takes to have a vendor ID set-up. I have paid for the tile, paint, and hardwood floor material, and now everyone wants the rest of their money for completion. I still don't have a check, just excuses about the processes. I have been told "it takes time". Be prepared for the runaround. There is no customer service and you better you have the money to cover the repairs. I've had some nice reps from B of A but nothing changes, you have to wait for a vendor set-up. I even tried on 11/10 to escalate my case and couldn't get transferred.

magnolia says: (1 month ago)

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This is very disturbing information. We recently had major water damage in our home and we are insured by USAA. Checks for repairs will be payable to us and BOA and mailed to BOA for disbursement. I am very concerned that we too will get the run around. We have contractors working in our home now, new cabinets have been ordered and I am getting the impression that we may be on the hook for thousands of dollars even thought our insurance company has paid. What can be done?

landsalmon2 says: (1 month ago)

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On Aug 23 2009 our house burned down.We were paid off by Foremost insurance for the house.Then we had to send the check to Bank of America property claims department.After 3 weeks of waiting Bank of America sent us a check equivelent to 1/4 of the account. Our builder requires a draw $10,000 larger than that check to start building.Bank of America has denied our request for that money .We submitted a $1700 request for the retainer to our builder , again denied by B of A. We had mailed an original form with our signatures to Bof a called a Manufactured home exempt stsus form that they need to sign and notorize and return to us so that we can have the salvage company remove the remains of the home so we can build. It has sat in their legal department for 2 months now and no one can tell us when we canget it. We were just declined again for the money we need to start our house project. Everytime we call property claims, we get a different person from the call center and we have to start over . every letter and document I've faxed to them they have on file as scans, yet even confromted with reciepts and eveidence they wont give us any money. We are screwed.

bittner says: (3 months ago)

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We had a property claim June 9 and finally recieved the insurance check July 30th. But since we were not current on my mtg. We had to send the check back and set up a vendor W9 form and he forgot to check the corperation box and now 23 business days later we stil;l have no check. While our kitchen sits in disarray we wait patiently or 6 days a piece of paper W-9 form sat in their office because the vendor did not check a box. Did anyone from property claims call us. NO. Those 6 days were costly. Have run out of time and patience cannot get a straight answer just the runaround. It's like let's see if we can piss them off even more.