Customer Service Videos

CFPB Customer Complaint Tracking Demo

CFPB Customer Complaint Tracking Demo

i-Sight is a complaint tracking solution for financial services organizations trying to meet CFPB (Consumer Financial...


Excellent customer service for blind customer

Excellent customer service for blind customer

A good Customer service experience for a blind customer. www.visualisetrainingandconsultancy.co.uk @visualisetc.

How to write a response to a customer complaint

How to write a response to a customer complaint

Learn the eight steps to writing a response to a customer complaint. Then in a series of follow up videos, I'll...

How to Effectively Handle Customer Complaints - 1

How to Effectively Handle Customer Complaints - 1

I created this video with the YouTube Video Editor (http://www.youtube.com/editor)


Top 3 Benefits of Customer Service Software for Delivery Work

Top 3 Benefits of Customer Service Software for Delivery Work

While using customer service software when doing delivery work may seem common sense, there are drivers who forego...

A+P FM RM Tutorial - Processing of complaint reports and customer returns

A+P FM RM Tutorial - Processing of complaint reports and customer returns

Processing of complaint reports and customer returns.

Customer Service Expert Discusses the Future of Customer Service

Customer Service Expert Discusses the Future of Customer Service

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. For blog post of this...

"Providing Good Customer Service"

"Providing Good Customer Service"

Sharing your story is one thing, but maintaining customers and coaches also comes from providing good customer...

Role play : Customer Complaint

Role play : Customer Complaint

This video was uploaded from an Android phone.

Respect Your Customers' Time: Resolve Customer Service Complaints Quickly

Respect Your Customers' Time: Resolve Customer Service Complaints Quickly

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker...

The Power of Video: enhancing the customer experience

The Power of Video: enhancing the customer experience

Good customer experiences – from awareness to purchase to customer service – matter more than ever. Good...

5 Most Common Types of Complaining Customers and How to Handle Them

5 Most Common Types of Complaining Customers and How to Handle Them

Good day and welcome to the Keystone HDC podcast number 14. Have you ever had a customer standing in front of you...

Customer Service Expert Shares What Not to Do When You Don't Know the Answer

Customer Service Expert Shares What Not to Do When You Don't Know the Answer

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. For blog post of this...

Customer Service Speaker Shares 5 Reasons Why You May Deliver Bad Customer Service

Customer Service Speaker Shares 5 Reasons Why You May Deliver Bad Customer Service

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. For blog post of this...


Customer Service: Tank Truck Loaded with Wrong Chemical

Customer Service: Tank Truck Loaded with Wrong Chemical

Customer complaint involved a tank truck shipment of N-Butyl Alcohol (NBA) by a supplier. The delivery transferred...

Providing Good Customer Service

Providing Good Customer Service

This video was created by the Contact Center Association of Philippines (CCAP) with the assistance of Verint Systems...

Customer Service Expert Tip: The Cost of Good Customer Service

Customer Service Expert Tip: The Cost of Good Customer Service

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker...


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