Customer Service Videos

Phone Skills Trainer Lesson: Handling Complaints

Phone Skills Trainer Lesson: Handling Complaints

This Phone Skills Trainer lesson focuses on skills and techniques to help telephone customer service representatives...


Tru Customer Service Complaint to Lanacaine - Summer 2009.mpg

Tru Customer Service Complaint to Lanacaine - Summer 2009.mpg

This is Tru trying to talk to Lanacaine customer support about getting a refund for their crappy product that caught...

eLearning Humor -- The Importance of Customer Service Training

eLearning Humor -- The Importance of Customer Service Training

A humorous eLearning Icebreaker highlighting the importance of customer service training in the workplace. Feel free...

Xbox Customer Complaint

Xbox Customer Complaint

Ernie & The Chin call the Xbox Customer Support Hotline to talk about a very important subject.


Cable Complaint

Cable Complaint

Recorded profanity-laced complaints of a frustrated cable TV customer in Canada to customer service, set to the music...

Training video - Customer Service Good practice

Training video - Customer Service Good practice

Use this training video to learn new skills whilst seeing common problems resolved. see the full video at www.yajit.com.

Customer service improvements within hospitals

Customer service improvements within hospitals

An interview-style educational video discussing the elements of good customer service.

Customer Complaint

Customer Complaint

A customer left this voice mail, I guess he wasn't happy!!!!!

Casio Complaint Phone Call

Casio Complaint Phone Call

My ongoing dispute with Casio to repair my watch has resulted in nothing but an exercise frustration. I have resorted...

Casio Complaint Background

Casio Complaint Background

My ongoing dispute with Casio to repair my watch has resulted in nothing but an exercise frustration. I have resorted...

How can I provide good customer service ?

How can I provide good customer service ?

PROYECTO universitario http://www.youtube.com/watch?v=0NKUpo_xKyQ.

What is great customer service?

What is great customer service?

http://www.nataliebramble.com.au Have you ever walked out of a business because of bad customer service? No business...

Good and Bad Examples of Customer Interview Questions

Good and Bad Examples of Customer Interview Questions

LIFFFT's Whiteboard Wednesday videos on Customer Development. Turns out, there is such a thing as a stupid...


Customer service tip: Use the customer's name!

Customer service tip: Use the customer's name!

http://TomFuszard.com One of the key components of good customer service is a personalized resonse. That is,...

Good Listening, Good Customer Service

Good Listening, Good Customer Service

My parents are the actors, and I produced, directed, and filmed the video.

Bad Bob Handles a Customer Complaint

Bad Bob Handles a Customer Complaint

Bad Bob handles a customer who was treated badly by one of Bob's tech support reps. http://www.phaseware.com/

FSA investigate bank complaints

FSA investigate bank complaints

The Financial Servicers Authority (FSA) is to take tough action following complaints from people who are angry with...

Kershaw Customer Service SUCKS!

Kershaw Customer Service SUCKS!

Good customer service is VERY important to me! Because that's what I used to do.

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