verizon fios Reviews, Complaints and Compliments

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	First reviewed by: greencore

verizon fios Reviews By Product

Customer Service (4)

Fios (3)

Fios T.v. (1)

verizon fios Reviews

keep hanging up the phone on me
verizon fios Consumer Complaint
I called bunch of time. Bad customer service. After waiting thru 45 minutes to talk to a billing rep. She hung up on me. This happen twice. I would not recommend fois to nobody. THey servuce really stincks More...
(Cable TV, Phone, Internet)
rsarwar Add a Comment
Bad Installation Service
verizon fios Support Ticket
Was scheduled to have Fios installed in a.m. of 10/28. Arrived at the house at 8 a.m., by 11:45 no show so called Verizon. Was told the installers would be at the house by 2 or 3 p.m. At 4:15 no show, again called Verizon. Was switched from one department to another several times, cut off... More...
(Cable TV, Phone, Internet)
travel Read The Conversation
If only...they showed up
verizon fios Consumer Complaint
After an entire day of waiting for my verizon fios installation and two hours of frustration, disconnections, misdirections, and bad information on the phone trying to find out when the installers were going to show up...I decided that if it is so difficult to get it installed, it must be a... More...
(Cable TV, Phone, Internet)
travel Add a Comment
No Tech Support
verizon fios Consumer Complaint
When I got up this morning I had no connectivity to the internet through my FIOS (writing from work). I tried to call for help, and even though it says they have 24/7 technical support, none of their phone numbers lead to a tech rep. Just a loop which eventually hangs up on you. I would suggest... More...
(Cable TV, Phone, Internet)
FIOSinternet Add a Comment
bad every sevice
verizon fios Consumer Complaint
i just had fois service, the guy who buried the cabel did a huge damge to my front yard , i called the customer service and that was the start . i mad 3 callas one out of three knows whats hapning . so they put the ticket on the wrong dept. whaen they found out the manager told me we cant do... More...
(Cable TV, Phone, Internet)
jamil Add a Comment
Unbelievable
verizon fios Consumer Complaint
I had FIOS installed on March 6 and am still being billed for my old DSL which the servicemen disconnected. I have talked to 27 people since 11 am this morning and still not resolved. I have been to West Virginia, Pennsylvania and even India. I just get forwarded to the next person - each... More...
(Cable TV, Phone, Internet)
sixhoursandnohelp Add a Comment
Customer Service--Is there any?
verizon fios Consumer Complaint
Wow, for a "communications" company, they are definitely lacking. I tried unsuccessfully for 5 days to cancel my service. I was kept on hold for at least 4-5 hours over these days before I finally got to the "correct" person/dept., who knows. Too many different numbers,... More...
(Cable TV, Phone, Internet)
lwendero Add a Comment
Verizon
verizon fios Consumer Complaint
We had a verizon tech show up at our house today asking to see the phone lines. We don't have land lines and we don't use Verizon for our internet service so we told him that but he insisted that he needed access to the backyard. Since we're new renters we thought *maybe* the... More...
(Cable TV, Phone, Internet)
rebelhunter Add a Comment
Customer Service
verizon fios Consumer Complaint
Wow!!! Talk about the worst customer service in the world they out did Sprint. This is day 4 on the phone going into the second hour on hold..If you want Verizon Fios think twice because they have no customer service and just when you think you get to talk to management. The person on the line... More...
(Cable TV, Phone, Internet)
texan08 Add a Comment
customer service is as bad as it gets
verizon fios Consumer Complaint
I never experienced some much discomfort in my life when trying to contact a company by phone. Although Verizon is a communications company they are pretty bad at that. First of all they don't know how to design a friendly automated system. Their voice activated system is so bad... More...
(Cable TV, Phone, Internet)
greencore Add a Comment