verizon fios Reviews, Complaints and Compliments
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verizon fios Reviews By Product
verizon fios Reviews
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Horrible support
verizon fios Consumer Complaint
My Verizon DVR all of a sudden said it was 77% full with only 3 hours recorded. I called Verizon support only to be told it might be a phone or internet problem. Huh? I told the guy (in India of course) that the services worked fine and this is a DVR problem. After asking me... More...
(Cable TV, Phone, Internet) -
save money for bad service
verizon fios Consumer Complaint
My computer has never been the same since the switch from brighthouse cable.I wish,despite the 25% savings,I had never gotten this service.I have their fastest internet hook up ,yet aol dial up from years gone by was quicker than this disgraceful service.I am locked in for 2... More...
(Cable TV, Phone, Internet) -
Read before you order Verizon Fios!!!
verizon fios Consumer Complaint
Ordered Verizon fios over the internet. They said I would get a $5 discount every month for the first year, of course they lied, no $5 credit on the first bill. Called them up and supposedly now I will receive $5 off every month for the first year. Before they installed fios,... More...
(Cable TV, Phone, Internet) -
Verizon Beware of Scam
verizon fios Consumer Complaint
Switched to Verizon to "save money"... Salesman said I could cancel in 30 days, no early termination fee. Wasn't happy with the picture quality ( we have a home theater projector) and the technician couldnt get it hooked up with HD. When I called in to cancel,... More...
(Cable TV, Phone, Internet) -
Verizon - Worst
verizon fios Consumer Complaint
I have FIOS installed on 30Aug. I got a eye popping offer $109 with HBO/ST free for 3 mths + Compaq laptop. I thought of giving a shot. FIOS installation guy took came late and took 1 hour for installation. He used my optimum outlet for phone and tv line. Initially... More...
(Cable TV, Phone, Internet) -
can't get fios installed
verizon fios Support Ticket
alright verizon came to my apt. building, mind you there are only 6 apts to install the ont on the outside and run the line from house to pole, ok that was all done in the middle of July. was told by the tech wait 30 days then we could start ordering fios service. 30 days have... More...
(Cable TV, Phone, Internet) -
Receiver swapping
verizon fios Consumer Complaint
Why in the world does Verizon expect customers to move furniture, disconnect wires, take their un-working receiver to another room, disconnect the wires there and put ther un-working box in that room to test and see if the receiver really does nit work? Why can't they... More...
(Cable TV, Phone, Internet) -
BE CAREFUL
verizon fios Consumer Complaint
PLEASE BE CAREFUL WHEN YOU INSTALL FIOS. THEY SAY NO TERMINATION CHARGES WHEN YOU MOVE RESIDENCE TO NEW AREA WITHOUT FIOS. BUT WHEN YOU GO TO CANCEL , THEY CHARGE YOU TERMINATION FEES AND TRY TO PUSH THEIR HOME PHONE SERVICE DOWN YOUR THROAT.. PLEASE MAKE SURE THAT YOU ARE... More...
(Cable TV, Phone, Internet) -
Verizon
verizon fios Consumer Complaint
I canceled my FIOS on Nov 3 of 2008 and had a confirmation # text to me for proof of cancellation. There technician came in and supposedly disconnected me. I never used the phone service and never disconnected the actual phone, 9 months have passed and I got a bill for $1300... More...
(Cable TV, Phone, Internet) -
Terrible Service
verizon fios Consumer Complaint
I have had the absolute worse experience with Verizon Fios. It started with a phone call for basic fios tv serice, however, the technician work order was for a full bundle package including premium movie channels, phone and internet! I told the tech I ONLY wanted the basic... More...
(Cable TV, Phone, Internet) -
promotion deception
verizon fios Support Ticket
In February I contacted Verizon to sign up for a less expensive phone service. The representative told me if I upgraded my internet service to FiOS and combined it with my phone service I would pay less. I would have the lower rate for a year with the option of renewing it for... More...
(Cable TV, Phone, Internet) -
Verizon Fios promotional deception
verizon fios Consumer Complaint
In February I contacted Verizon to sign up for a less expensive phone service. The representative told me if I upgraded my internet service to FiOS and combined it with my phone service I would pay less. I would have the lower rate for a year with the option of renewing it for... More...
(Cable TV, Phone, Internet) -
Verizon Fios bundle package
verizon fios Consumer Complaint
i signed up for fios about 4 months ago, each month my bill has been higher than i was quoted when i signed up, each month i've had to contact a customer service rep. (spent at least an hour on the phone regarding service/billing issues). More...
(Cable TV, Phone, Internet) -
Verizon Fios new service - undisclosed contract extension
verizon fios Consumer Complaint
Per my phone request Customer Service revised my bundled service to include HD channels. I had been paying for an HD receiver for 12 months before this request. It was an add'l $10/mo for the HD revisions. No mention of a contract extension. Then letter stating... More...
(Cable TV, Phone, Internet) -
Verizon fios customer service
verizon fios Consumer Complaint
I let myself be talked into Verizon Fios. We were already using Verizon for internet and phone, and they offered a better price for the bundle that included TV. That was three weeks ago. The service itself is good, although not nearly as fast as they said it would be, and... More...
(Cable TV, Phone, Internet) -
No Help
verizon fios Consumer Complaint
Business dealings with Verizon are a plethora of errors that compound upon each other, and trying to get them resolved with their business office is a nightmare. Originally I signed up for a "package" of internet, Fios-TV, and telephone for a fixed monthly fee that... More...
(Cable TV, Phone, Internet) -
customer service
verizon fios Consumer Complaint
This is a complaint against Verizon FIOS for the improper handling of our account which has adversely affected our credit rating. We recently received a notice from a collection agency for a debt that we had tried to pay but that Verizon had insisted was already paid. On... More...
(Cable TV, Phone, Internet) -
Verizon Fios overcharged
verizon fios Support Ticket
Text of letter sent to Verizon today: I have placed several calls to your customer service center related to a variety of billing errors on my FIOS account (referenced above), and to date one of them remains unresolved. After having FIOS installed on January 31, the first... More...
(Cable TV, Phone, Internet) -
Poor service
verizon fios Support Ticket
My mother got Fios a little over 2 months ago. It worked well for a while and then she started getting messages across her tv screen.I told her it was either the box or the box because it sounded like she wasn't getting the signal. They gave her every excuse not to send... More...
(Cable TV, Phone, Internet) -
Verizon Fios customer service billing problems
verizon fios Support Ticket
After repeated bills of $700-$900 A month over a year and a half. We droped you. You said you owed us $51 and some change. Now I've gotten more bills and sent to a collection agent. Said I did not return a internet box. Faxed receipt in several times they said ok our... More...
(Cable TV, Phone, Internet)
verizon fios Comments
0 I changed my phone service to add one line for my mom, and purchased new phone's for my mom and myself as well. I took a day of work to sign for the phone's. I receved my phone by way of Fedex but not the phone for my mom, after one hour 23min of being pass around by Verizon customer care rep's i was told that the sales rep did not place the order for second phone...It's been a week now still no phone...Scream!!!
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