national floors direct Reviews, Complaints and Compliments
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national floors direct Reviews By Product
national floors direct Reviews
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Floors Not Installed
national floors direct Support Ticket
I was sold engineering flooring, upon installation date they said they couldn't cut a wood door. I showed them my contract that showed that it was written into the contract as my salesperson verbally stated this and other facts. After waiting 2 1/2 hours the installer... More...
(Miscellaneous) -
warning
national floors direct Consumer Complaint
they came to the house and acting like an up front company took order and deposit said I would need a certified check for balance. ok well the show up to put in carpet.three guys none of them could speak english their van leaked oil all over my driveway.one of the guys smelled... More...
(Miscellaneous) -
Great Prices, Service and Quality!
national floors direct Consumer Review
My husband and I were looking to purchase carpet for 3 rooms we finished in our basement. In my experience with shop-at-home flooring, I was expecting the price to be on the high side. I had no intention on agreeing to anything when they came to our home for the free in-home... More...
(Miscellaneous) -
complaint
national floors direct Consumer Complaint
This company Fraudulently advertises NO MONEY down and NO Payments for one year that at the end of your appointment with them, and after you have gone through the entire approval process thinking it is done, they spring on you a 10% cash/check downpayment fee to process the... More...
(Miscellaneous) -
National Floors Direct Complaint
national floors direct Support Ticket
This company advertises NO money down and NO payments for one year, but when they came to my home for the estimate they wanted 10% down, cash or check to process the order. I was not told this until I committed all my time and effort to choose material and what I believed was... More...
(Miscellaneous) -
Refund my money
national floors direct Support Ticket
You took my money showed up with the wrong carpet now you are ignoring me!!! More...
(Miscellaneous) -
WORST EXPERIENCE EVER
national floors direct Consumer Complaint
WARNING: DO NOT USE THIS COMPANY!!! This company took my money, sent a bunch of non-English speaking installers out with the wrong carpeting so I stopped them from installing it. National Floors Direct said they would resolve the issue and pulled the guys off the job. Tony... More...
(Miscellaneous) -
MY REFUND
national floors direct Support Ticket
Waiting over a month for my money to be refunded - Said check went out- couldn't give me a check number... Then told me I couldn't speak to anyone - they don't take calls in that department- Then I would get another check re- issued a week later.... still... More...
(Miscellaneous) -
They Took my deposit and still have not gotten it back!!
national floors direct Consumer Complaint
I changed my mind 1 day later-- after being pushed into a quick close, I sent back my forms express mail, having my return receipt signed a month ago and still have not been issued a check back with my deposit. My check was cashed after the return receipt was signed!!! More...
(Miscellaneous) -
TERRIBLE COMPANY! DO NOT USE
national floors direct Consumer Complaint
I have been waiting for over 4 months for my carpet to be installed. I originally set up the install for the next weekend, they cancelled "carpet was damaged". I rescheduled for the following weekend. They never showed. I called "They said they sent to crew to... More...
(Miscellaneous) -
Very Unprofessional
national floors direct Consumer Complaint
very unprofessional This is absolutely the very worst company I have ever dealth with. I was prompted to use this company as they are advertised to be the providers for the Red Sox. I needed to get carpet installed before having furniture delivered. I ordered onTuesday and... More...
(Miscellaneous) -
BEFORE YOU CALL THEM - PLEASE READ THIS!!!!!
national floors direct Consumer Complaint
We ordered a carpet from NFD due to a flood in our sunroom. In a nutshell, they need to spend less time (and money) on their TV ads, MORE ON QUALITY AND CUSTOMER SERVICE!!!! Here's what happened. They came to the house very promptly when we called, and were ready to... More...
(Miscellaneous) -
DO NOT USE!
national floors direct Consumer Complaint
Buyer beware! This is one of the ompanies I have done business with! They have no idea what they are doing from corporate to the installers. My NEW carpet showed seams 2 weeks after installation and to get a response was like pulling teeth. They were not at all apologetic... More...
(Miscellaneous) -
Rotten installation and quality
national floors direct Support Ticket
I've left "7" messages at your customer service center regarding my hard wood floors falling apart. I would appreicate the courtesy of a return call. The floor is separing at the seams, there are cracks in the wood all over the place and the step is falling... More...
(Miscellaneous) -
cannot get warranty
national floors direct Consumer Complaint
We recently had a floor put in and were quite pleased with the product and installation, however we were supposed to get a warranty for the product that was installed. We were instructed to take a copy which was contained in the boxes that the floor came out of. Each box... More...
(Miscellaneous) -
BAD!!!!!!!!!
national floors direct Consumer Complaint
One word BAD!! Don't use this company! I should have read all the bad reviews before booking. To make a LONG story short, we were scheduled to have carpet. AFter waiting for 3 1/2 hrs. I called and they said that they were on their way. AFter 4 1/2 hours installers... More...
(Miscellaneous) -
why choose this company
national floors direct Consumer Complaint
This company has shown no respect for its employees bsd manners and rudeness. They have fired people for no real reason did not pay the person refused unemployment because it was thier money. If they treat people who worked for them like this how would they treat customer. More...
(Miscellaneous)
national floors direct Comments
0 Try returning my phonecall. You sold me customer service as well as floors yet you've failed on both so far.
I had national floors direct put hardwood flooring in my living room and dining room. Looks great from a far. Now less than 1 year later I'm trying to get them to call me back as the floor is falling apart. The step if falling off and the floor is separating. Forget when they were installing I had to fight with them to finish the job, yes finish the job. Guy walked off the job without finishins it saying that was the best he could do. Let's not forget the wholes in my wall that no one cared about.
Looks like I'm going to have to sue them to get the foor fixed. Unbelievable. Would never recommend them...EVER...to ANYONE
Looks like I'm going to have to sue them to get the foor fixed. Unbelievable. Would never recommend them...EVER...to ANYONE
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