mercantila.com Reviews and Complaints

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	First reviewed by: Paul

mercantila.com Reviews

customer service? ha!
mercantila.com Support Ticket
I have received no feedback from the 3 emails I have sent because my item has not been shipped yet. It has been a month since my order and my credit card was charged that long ago and I am still without my purchase. The phone reps just say it will be shipped soon. More...
(Shopping, Stores)
rhinogirl Read The Conversation
customer service????
mercantila.com Consumer Complaint
Today is Nov. 8, 2008. On Oct. 17 I ordered a bed from this company. Upon order it said that the item was in stock and would be shipped within 2-3 days. It has still not shipped. I have emailed and gotten no responses. When I call, I am kept on hold forever and then told it will be shipped... More...
(Shopping, Stores)
rhinogirl Add a Comment
Some help for those of you who have been taken advantage of by Mercantila
mercantila.com Consumer Complaint
Hi all -- I had such a bad experience with Mercantila, and am still so bitter about it, that I decided to start a blog dedicated to helping others who have been taken advantage of by the company. I figure it's the best way to take my negative energy and turn it into something positive.... More...
(Shopping, Stores)
mercantilablows Add a Comment
Crooks & Criminals & Thieves, Oh My!!
mercantila.com Consumer Complaint
Watch out, consumers! If there was ever a company that defined "scam artists," it's Mercantila. Back in March 2008 I ordered a platform bed from them. It arrived with a cracked headboard & footboard. Took me THREE MONTHS to get my money back & to get the piece of crap... More...
(Shopping, Stores)
greenthumb76 Add a Comment
Terrible, Terrible
mercantila.com Consumer Complaint
I bought a bunk bed from one of Mercantila's websites over a month ago. Of course they immediately charged me for the bed, but it has not even shipped yet. Repeated emails have been ignored. Phonecalls can only get through to an actual person if you pretend you want to place a new order.... More...
(Shopping, Stores)
busymomok Add a Comment
diningtables-store.com
mercantila.com Consumer Complaint
no customer service, long waits..dont buy from here More...
(Shopping, Stores)
yankeescrimshaw Add a Comment
Superstores aren't super!
mercantila.com Consumer Complaint
I recently made a "purchase" with BunkBed Superstore, a subsidiary of mercantila, on 9/24 for $699. The website says that it takes 1-2 weeks to ship; the latest my beds should ship would be 10/8. After 10/8 passed I started to worry because I hadn't received any tracking... More...
(Shopping, Stores)
nurse Add a Comment
Mercantila is Bordering Fraud
mercantila.com Consumer Complaint
Recently ordered recumbent bike; delivered by fed-ex without my signature. I returned it next day as it was an obviously used bike (scratches on part I saw and carton indicated damage. I didn't remove from carton, wrote a letter attached to package and sent it back through fed-ex the next... More...
(Shopping, Stores)
Tsalis Add a Comment
Yet Another Ripped Off Consumer
mercantila.com Consumer Complaint
Long story short: On 3 August I ordered a coffee table from CoffeeTableSuperstore.com - one of Mercantila's "companies". They delivered the table base on 19 August, but the glass table top was broken and the FedEx guy said he didn't even put it on the truck because glass... More...
(Shopping, Stores)
advorpt Add a Comment
Mercantila.com
mercantila.com Consumer Complaint
They took my money. They never sent me a receipt or further instructions via email (after confirmed read back) as is their company policy. I was never contacted by their delivery service. When I called them they admitted having my money but then wanted me to pay an additional $800 on top of the... More...
(Shopping, Stores)
aljona Add a Comment
Customer Service No Response
mercantila.com Consumer Complaint
I ordered a ceramic solar fountain over a month ago from Fountain SuperStore. My VISA was immediately charged and I have never received the merchandise. I managed to reach customer service one time and they told me they couldn't reach the manufacturer in Florida but would call me back.... More...
(Shopping, Stores)
Marais Add a Comment
Placed order on December 30th....
mercantila.com Consumer Complaint
Placed order on December 30th. One week later and after several e-mails and phone calls, I still do not have any shipping/tracking information. They charged my credit card the very same day the order was placed. Their customer service department seems to be based offshore, probably India or... More...
(Shopping, Stores)
OscarDeAguiar Add a Comment
Mercatila.com is an online...
mercantila.com Consumer Complaint
Mercatila.com is an online retailer for many products. They do not stand behind their 110% price guarantee. Do not let them fool you with their apparent customer service. I attempted to cancel my purchase one day after placing the order and they didn't respond for four days. Once they called... More...
(Shopping, Stores)
Paul Add a Comment