drugstore.com Reviews, Complaints and Compliments

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• Lost my prescription

  
  drugstore.com Consumer Complaint
  Drugstore.com cancelled my 08/05/2010 auto refill prescription order without notifying me and they have also deleted my prescription from my account. Customer service hung up on me when I called to inquire. Will need to go to local pharmacy to see if they can transfer my... More...
  (Online Shopping - Sponsored by ZAPPOS.COM)
    Hscst8      Add a Comment

• Beware!

  
  drugstore.com Consumer Complaint
  Since drugstore.com sold off their prescription service to some other company, service and delivery have fallen apart completely. In the past month, I too have experienced similar non-shipment and non-communication about prescriptions that they had filled flawlessly for two... More...
  (Online Shopping - Sponsored by ZAPPOS.COM)
    FizzyDizzyLizzy      Add a Comment

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• Prescription not shipped

  
  drugstore.com Support Ticket
  Ordered critical prescription 8/3/2010. After 2 wks it hadn't shipped. Called to inquire, customer service rep said he would make sure it shipped overnight at no extra cost. My prescription still didn't arrive. I emailed you - you didn't respond. The next day... More...
  (Medical, Dental Services)
    pmcanimalcare      Read The Conversation

• BEWARE

  
  drugstore.com Consumer Complaint
  I ordered a critical prescription from this company on 8/3/2010. I kept checking the order status for shipping details. After 2 weeks, it still had not shipped. I called to complain (26 mins on hold) and was told the prescription would be shipped OVERNIGHT with no extra... More...
  (Medical, Dental Services)
    pmcanimalcare      Add a Comment

• Bad customer service

  
  drugstore.com Consumer Complaint
  Since drugstore.com relocated, sold, or merged with the Ohio concern now representing the name, the customer service has become nonexistent. I had to phone twice because an auto refill prescription was not dispatched. The hold time for each call exceeded 30 minutes. I was... More...
  (Medical, Dental Services)
    sillyman      Add a Comment

• Dangerous Company to Trust

  
  drugstore.com Consumer Complaint
  I transferred a very critical prescription to drugstore.com, mainly because the price was significantly less. I was informed it would take about 1 week total to transfer and ship. It is now 2 weeks, and this company has lost my prescription, and caused me physical harm by my... More...
  (Medical, Dental Services)
    readdoggy      Add a Comment

• Shipping

  
  drugstore.com Consumer Review
  I had thought my order would be shipped free and I was charged for it. I wrote Drugstore.com and within 24 hours I received a email explaining why I was charged for shipping but that they would credit my account to cover my shipping expense. I am very happy with... More...
  (Online Shopping - Sponsored by ZAPPOS.COM)
    fwada      Add a Comment

• THREE WEEKS TO SHIP!!!

  
  drugstore.com Consumer Complaint
  Placed an order with drugstore.com on 6/27 and received confirmation. It was eligible for free standard shipping. I looked at the tracking for the shipment and discovered i could expect delivery on 20 JULY. I promptly wrote to drugstore.com and questioned this timing - no... More...
  (Miscellaneous)
    lundhawaii      Add a Comment

• Three Weeks shipping!!!!

  
  drugstore.com Consumer Complaint
  I placed an order with drugstore.com on 28 June. A day or so later the order was confirmed shipped with a tracking number. I was expecting delivery within a week (we live in Hawaii. Followed the tracking and saw that the goods had been picked up and the expected delivery... More...
  (Miscellaneous)
    lundhawaii      Add a Comment

• Shopping

  
  drugstore.com Consumer Complaint
  Drugstore.com signed me up for a discount shopping program that cost $12/month. I have no idea how I they deceived me into consenting to this. Shopper Discounts is the company that Drugstore.com signed me up with and they were very nice about removing the charges from my... More...
  (Miscellaneous)
    higlandia      Add a Comment

• Must avoid

  
  drugstore.com Consumer Complaint
  I have had a prescription ordered from Drugstore.com for over two weeks now. There have been several screw ups and this store seems like a Junior Achievement project without the achievement. Be very careful before you transfer a prescription to this bunch! More...
  (Online Shopping - Sponsored by ZAPPOS.COM)
    siddartha      Add a Comment

• Can't unsuscribe!

  
  drugstore.com Consumer Complaint
  I have unsubscribed from their emails eight times over the past two years. I have called them three times to obtain assurance that I was actually unsubscribed -- each time they promised I would be removed from the list. I still get their unwanted emails!!! How can these... More...
  (Medical, Dental Services)
    remmer      Add a Comment

• lost shipment

  
  drugstore.com Consumer Complaint
  I AM NOT GETTING ANY RESPONSE CONCERNING AN ORDER #03190825856100,WHICH WAS PLACE ON 11/04/09,AS OF THIS DATE I HAVE NOT RECIEVE THE SHIPMENT.ANY INFORMATION WOULD BE HELPFUL. THANK YOU DARMON B. LEWIS,8240 S. INGLESIDE, CHICAGO,ILLINIOS. More...
  (Medical, Dental Services)
    D358      Add a Comment

• Refused to Cancel Order

  
  drugstore.com Consumer Complaint
  I reviewed my order and clicked on "continue." Once I continued, the order amounts had changed and I was charged for shipping. I immediately called to get a refund on my shipping. I was told that they could not give a refund, only store credit which would expire.... More...
  (Medical, Dental Services)
    firenze      Add a Comment

• Bad customer service, Defective items shipped

  
  drugstore.com Consumer Complaint
  I ordered Yardley talc and received it without the sticker on its cap. Queried the customer care and receive a rude answer "WE ARE NOT THE MANUFACTURER", Boss, You know what you are shipping.. More...
  (Medical, Dental Services)
    classicair      Add a Comment

• drugstore.com is a ripoff

  
  drugstore.com Consumer Complaint
  When my order arrived, it was missing the razor blades. That was most of my order. I called (and what a big deal that was) Long story short, this company will rip you off. They have zero intention of customer service. I advise all of you to not deal with this company.... More...
  (Medical, Dental Services)
    dog3211      Add a Comment

• Drugstore.com

  
  drugstore.com Consumer Complaint
  When I received my order from this company, $48 worth of products were missing. I called to try to resolve the problem and was told that the 'records' show that nothing was missing. After going around and speaking to a supervisor, they agreed to re ship the... More...
  (Medical, Dental Services)
    Smackdaddy9      Add a Comment

• Scammed

  
  drugstore.com Consumer Complaint
  The exact same thing happened to me. I made a few purchases through Drugstore.com and noticed a $12 charge on my card for two months in a row. I called Reservation Rewards and they told me that I authorized the charge when I clicked on a coupon for $10 off my next... More...
  (Medical, Dental Services)
    Salina57      Add a Comment

• Rip-Off

  
  drugstore.com Consumer Complaint
  I ordered a Durex Play Gem on a spend 25.00 and recieve a Durex Charm/Luna for free. Recieved only the Play Gem in clearly defective less than new condition. This company has firewall protection to block your complaints. This leads me to the belief that they think they... More...
  (Medical, Dental Services)
    TomykasBj      Add a Comment

• Passes on Credit Card information to ReservationRewards.com

  
  drugstore.com Consumer Complaint
  I would not buy again from this company. They unscruplously pass on credit card information to an Online Rewards Company called ReservationRewards.com who billed me $9 on my credit card (which was later refunded). Drugstore.com claims I must have clicked on link. There is no... More...
  (Medical, Dental Services)
    JoeP      Add a Comment

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