brakeplanet Reviews and Complaints

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	First reviewed by: Paul

brakeplanet Reviews

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great deal
brakeplanet Consumer Review
I ordered a full set of drilled and slotted rotors and pads front and back for only 281 they shipped them to my door in only 5 days and the shipping was free. I installed them correctly with lube and anti squeak and they are working great, I got scared after reading the reviews on this forum the... More...
(Car Dealers, Mechanics)
joecivic21 Add a Comment
CUSTOMER SERVICE THE WORST
brakeplanet Consumer Complaint
I PURCHASED BRAKE ROTORS AND PADS FOR MY CAR ON 6/15/08.A WEEK LATER I GOT PKG AND WAS READY TO INSTALL UNTIL I OPENED BOX AND DISCOVERED THEY SENT ROTORS BUT PADS WERE ON BACK ORDER.I CALLED AND ASKED THEM TO JUST REFUND ME FOR PADS AS I NEEDED TO DO MY BRAKES ASP AND COULD NOT WAIT.WELL 4... More...
(Car Dealers, Mechanics)
MADD Add a Comment
DO NOT DO BUSINESS WITH THIS COMPANY
brakeplanet Consumer Complaint
I placed an order wtih BrakePlanet and my credit card was immediately charged. After numerous delays, I canceled the order and was promised an immediate refund. I have called several times to follow up and have not had any calls returned, and no refund. I have filed a complaint with the BBB and... More...
(Car Dealers, Mechanics)
reglynwal Add a Comment
The poor quality product
brakeplanet Consumer Complaint
The rotors are warped right out of box. Avoid. More...
(Car Dealers, Mechanics)
deanp Add a Comment
The worst business
brakeplanet Consumer Complaint
I ordered a rear pair for Avalon for $103. I received them after one week. After spending $150 to put them on, the car vibrated at above 40mph. The tech said one of the rotors was warped and I had to pay $100 to take them off. I called the customer support. According their policy, they said they... More...
(Car Dealers, Mechanics)
dphan Add a Comment
Brakeplanet Terrible Customer service
brakeplanet Consumer Complaint
I purchased one of the packages from Brakeplanet that included rotors and brake pads. The pads that were included are clearly not the right ones. I've sent 3 nice and 1 not so nice note to their customer service website asking for resolution. They will not even return my note or contact... More...
(Car Dealers, Mechanics)
MikeP Add a Comment
satisfied
brakeplanet Customer Review
I have purchased rotors twice for two different vehicles. I found that arrival dates differed from what was said by about 3 days and 7 days respectively. The quality of their products is very good. I am satisfied. More...
(Car Dealers, Mechanics)
jerry Add a Comment
Will not refund
brakeplanet Consumer Complaint
Will not refund after they did not have product nothing but lies from this company should be brought to the attention of the attorney general for internet fraud i have requested refund several times More...
(Car Dealers, Mechanics)
LIGHTNING Add a Comment
Long shipping time
brakeplanet Consumer Complaint
I ordered rotors from Brakeplanet.com and it took me over a month to recieve them. After much hassle with thier customer service I finally received an email with a UPS tracking code. Stay away fron these people. More...
(Car Dealers, Mechanics)
loki525 Add a Comment
WARNING: Brake Planet is not a...
brakeplanet Consumer Complaint
WARNING: Brake Planet is not a trusted vendor. I ordered brakes for my wifes 2001 Audi Allroad. They took the order and immediately charged my Visa debit for $197.18. When called to confirm availability. They were our of stock and brake rotors had to be manufactured. I canceled the order the next... More...
(Car Dealers, Mechanics)
Michael Add a Comment
Ordered rotors and brake pads...
brakeplanet Consumer Complaint
Ordered rotors and brake pads and never received them. Each time I call customer service I would be told it would be shipped the next day. Now customer service does not respond to my calls. More...
(Car Dealers, Mechanics)
Harry Add a Comment
Ordered brakepads and rotors...
brakeplanet Consumer Complaint
Ordered brakepads and rotors from their website, Brakeplanet.com, they charged my credit card that very day. Shipping was supposed to occur within 2-3 business days. After 5 days they email me and say parts are backordered, will take 15 days or so to get them, they say. I wonder why they... More...
(Car Dealers, Mechanics)
JimN Add a Comment
I placed a order with this...
brakeplanet Consumer Complaint
I placed a order with this company 8/26/07 and my credit card was charged the same day. I havent received any status on my as of 8/29/07. I have requested status several times and still no reply. I called the automated telephone service several times and left messages and no reply. Please... More...
(Car Dealers, Mechanics)
Paul Add a Comment