brakeplanet Consumer Complaints
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brakeplanet Reviews
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What a scam!
brakeplanet Consumer Complaint
I ordered brake parts in May, and I have not received anything. Called a month ago and they said they would re-ship the parts...nothing yet.This is an internet scam, and I am sure the good revies are generated by their own customer service dept if they even have one. What a... More...
(Car Dealers, Mechanics, Auto General) -
Ive been jacked
brakeplanet Consumer Complaint
Ive been waiting for two months going on Three and still have not been given my order or a refund. who wants to join me in a class action law suit? More...
(Car Dealers, Mechanics, Auto General) -
Where's my Refund??
brakeplanet Consumer Complaint
I contacted Brakeplanet via chat many times on the status of my Rotors after waiting 7 weeks from date of order. Each time I was told they're at the Finishing vendor for zinc coating. A total of 12 weeks have gone by and the status has not changed. I asked them to have... More...
(Car Dealers, Mechanics, Auto General) -
rip offs
brakeplanet Consumer Complaint
Ordered rotors and after 2 months of waiting, I canceled my order. I was told via the live chat, which isn't there no more. That I would receive my refund in 48hrs., going on 2 weeks and no refund. From the looks of it, many of you, like myself have not or are still... More...
(Car Dealers, Mechanics, Auto General) -
Liars...Will NOT Refund Money!
brakeplanet Consumer Complaint
This company is a sham. They DO NOT stand behind their warranty nor will they REFUND money. IF they had a decent product they would not have to refund money or replace products!! They DO NOT!!! Beware... I have documented e-mails where their Customer Service manager, Cassie... More...
(Car Dealers, Mechanics, Auto General) -
Unsatisfied
brakeplanet Consumer Complaint
Very unpleasant customer service.I Was never told that my brake pads and rotors were out of stock.I think they only have one customer service rep. Everytime I call to check my order it is always the same unpleasant person that gave me the runaround.I tried to cancell my... More...
(Car Dealers, Mechanics, Auto General) -
ANOTHER "tale of woe"
brakeplanet Consumer Complaint
I recently(5-20-09) placed my order for a set of 4 rotors and brakes pads, after speaking with a customer service rep. ( I will ALWAYS check reviews BEFORE I place Internet orders in the future.)My credit card was billed in full on 5-21-09. 1 week later, I called to find out... More...
(Car Dealers, Mechanics, Auto General) -
FILE FTC COMPLAINTS!
brakeplanet Consumer Complaint
All of us have been BURNED by this company. PLEASE HELP OTHERS and get your refunds too, BY FILING FEDERAL TRADE COMMISSION COMPLAINTS AGAINST BRAKE PLANET!! HERE IS THE LINK>>> IT IS EASY>>> https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en More...
(Car Dealers, Mechanics, Auto General) -
Bad company
brakeplanet Consumer Complaint
I ordered pads and rotors for my Titan and Altima. They said they would ship from the east coast (where I live) but after several e-mails and telephone calls they couldn't give me a ship date. I finally cancelled the order by phone and e-mail. Three and half weeks later... More...
(Car Dealers, Mechanics, Auto General) -
CUSTOMER SERVICE THE WORST
brakeplanet Consumer Complaint
I PURCHASED BRAKE ROTORS AND PADS FOR MY CAR ON 6/15/08.A WEEK LATER I GOT PKG AND WAS READY TO INSTALL UNTIL I OPENED BOX AND DISCOVERED THEY SENT ROTORS BUT PADS WERE ON BACK ORDER.I CALLED AND ASKED THEM TO JUST REFUND ME FOR PADS AS I NEEDED TO DO MY BRAKES ASP AND COULD... More...
(Car Dealers, Mechanics, Auto General) -
DO NOT DO BUSINESS WITH THIS COMPANY
brakeplanet Consumer Complaint
I placed an order wtih BrakePlanet and my credit card was immediately charged. After numerous delays, I canceled the order and was promised an immediate refund. I have called several times to follow up and have not had any calls returned, and no refund. I have filed a... More...
(Car Dealers, Mechanics, Auto General) -
The poor quality product
brakeplanet Consumer Complaint
The rotors are warped right out of box. Avoid. More...
(Car Dealers, Mechanics, Auto General) -
The worst business
brakeplanet Consumer Complaint
I ordered a rear pair for Avalon for $103. I received them after one week. After spending $150 to put them on, the car vibrated at above 40mph. The tech said one of the rotors was warped and I had to pay $100 to take them off. I called the customer support. According their... More...
(Car Dealers, Mechanics, Auto General) -
Brakeplanet Terrible Customer service
brakeplanet Consumer Complaint
I purchased one of the packages from Brakeplanet that included rotors and brake pads. The pads that were included are clearly not the right ones. I've sent 3 nice and 1 not so nice note to their customer service website asking for resolution. They will not even return... More...
(Car Dealers, Mechanics, Auto General) -
Will not refund
brakeplanet Consumer Complaint
Will not refund after they did not have product nothing but lies from this company should be brought to the attention of the attorney general for internet fraud i have requested refund several times More...
(Car Dealers, Mechanics, Auto General) -
Long shipping time
brakeplanet Consumer Complaint
I ordered rotors from Brakeplanet.com and it took me over a month to recieve them. After much hassle with thier customer service I finally received an email with a UPS tracking code. Stay away fron these people. More...
(Car Dealers, Mechanics, Auto General) -
WARNING: Brake Planet is not a...
brakeplanet Consumer Complaint
WARNING: Brake Planet is not a trusted vendor. I ordered brakes for my wifes 2001 Audi Allroad. They took the order and immediately charged my Visa debit for $197.18. When called to confirm availability. They were our of stock and brake rotors had to be manufactured. I... More...
(Car Dealers, Mechanics, Auto General) -
Ordered rotors and brake pads...
brakeplanet Consumer Complaint
Ordered rotors and brake pads and never received them. Each time I call customer service I would be told it would be shipped the next day. Now customer service does not respond to my calls. More...
(Car Dealers, Mechanics, Auto General) -
Ordered brakepads and rotors...
brakeplanet Consumer Complaint
Ordered brakepads and rotors from their website, Brakeplanet.com, they charged my credit card that very day. Shipping was supposed to occur within 2-3 business days. After 5 days they email me and say parts are backordered, will take 15 days or so to get them, they say. I... More...
(Car Dealers, Mechanics, Auto General) -
I placed a order with this...
brakeplanet Consumer Complaint
I placed a order with this company 8/26/07 and my credit card was charged the same day. I havent received any status on my as of 8/29/07. I have requested status several times and still no reply. I called the automated telephone service several times and left messages... More...
(Car Dealers, Mechanics, Auto General)
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