Vonage Reviews, Complaints and Compliments

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	First reviewed by: Damon

Vonage Reviews By Product

Digital Phone (5)

Unauthorized Payment Taken From My Account (1)

Vonage Reviews

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you are right
Vonage Customer Feedback
the 24.99 is added to the price of having high speed internet so you are paying the same when I figure out how to save money this was the option i am still paying verizon for high speed and the vonage then they do not tell you they will take the money out of your credit card every month. This... More...
(Cable TV, Phone, Internet)
daylightmidnight Add a Comment
unauthorized payments
Vonage Consumer Complaint
In 5/23 I asked to cancel service, that I was going with MagicJack. They said they would expend my cancel for 30 days FREE, to see if it worked out with MagicJack. They changed my account at the end of 30 days. When I got back in town, I called to cancel them, asking about previous charge. They... More...
(Cable TV, Phone, Internet)
pianodoc Add a Comment
Terrible Service
Vonage Consumer Complaint
I got vonage right before christmas of 2007, i hardly use my house phone, however it seems everytime I do try to se it, it doesnt work, i call up and spend an hour on the phone with some excuse of the system and modem and everything else, this has happened around 10 times, my phone will be out... More...
(Cable TV, Phone, Internet)
mlc5077 Add a Comment
Terrible Customer Service & Policies on Cancellation
Vonage Consumer Complaint
I too have been a Vonage customer on/off for over 2 years. I signed up in 11/07, and now need to cancel my service as I have to drop my Internet. I went through 30 minutes of telling the rep. that I needed to cancel, and FINALLY got it through her head. Unfortunately, since 2/07, Vonage now... More...
(Cable TV, Phone, Internet)
Angel7007 Add a Comment
Hell to cancel
Vonage Consumer Complaint
After being a satisfied customer for over 2 years I decided to cancel as I no longer was using the service. The first time I called to cancel, after spending over 30 minutes repeating my desire to cancel and dealing with scripted "required" Q&A sessions, I though I was done. No.... More...
(Cable TV, Phone, Internet)
JBTheOne Add a Comment
poor service
Vonage Consumer Complaint
I moved and had to cancel my service. It took 10 minutes to find the necessary information on Vonage.com. Then it took another 25 minutes of constantly repeating myself to the Indian woman, who refused to just let me cancel my account. After insisting to speak to a supervisor, I finally... More...
(Cable TV, Phone, Internet)
cheesemonkey Add a Comment
i love this company
Vonage Consumer Review
i started using Vonage right after i started seeing ridiculous expenses on my Qwest phone bill. they sent me the free router and it took nothing to set it up. while using the system, my phone went dead one time, i called their customer service line and IMMEDIATELY got help. they resolved the... More...
(Cable TV, Phone, Internet)
spedoinkle Add a Comment
You will want to kill yourself for using Vonage
Vonage Consumer Complaint
We got Vonage to try out Voip. What we got instead was a nightmare that haunted us for over a year. Vonage service didn't even work for us and when we tried to cancel their service we had to wait over FORTY minutes THREE separate times to finally get a hold of someone who didn't... More...
(Cable TV, Phone, Internet)
thefigg88 Add a Comment
Death, Taxes, and...
Vonage Consumer Complaint
Death, Taxes, and Vonage...........Avoid all of the above at all costs. I had vonage service for three years. Dropped calls, constant static, customer service is a train wreck.........but Im going to keep it real.........when you shop at the Mc Donalds of internet phone service, you cant be too... More...
(Cable TV, Phone, Internet)
MartinSigner Add a Comment
Vonage service was spotty with...
Vonage Consumer Complaint
Vonage service was spotty with frequent dropped calls and breaks in the calls while I had it, but when I tried to cancel it after switching to Verizon Fios, the phone representative assured me that my account would be canceled and my last month's bill waived. On New Years Eve, I awakened to... More...
(Cable TV, Phone, Internet)
kevin Add a Comment
From Margaret E. Crawford,...
Vonage Consumer Complaint
From Margaret E. Crawford, Belleville MI I have been without phone and internet (I have dial up) service for 8 days because Vonage "owns" my phone number. I did what I thought was a "tentative" Vonage agreement because I was not sure I could get high speed, which they... More...
(Cable TV, Phone, Internet)
MargaretE.Crawford Add a Comment
I moved and had no option other...
Vonage Consumer Complaint
I moved and had no option other than to take another phone service. I tried.. to cancel my vonage account. WRONG! If you want to cancel your service.. forget about it. They keep you on hold for 30 minutes then disconnect the call. When you finally (after two or three aborted sessions of... More...
(Cable TV, Phone, Internet)
VickiJordan Add a Comment
Do not Buy Vonage. I applied for...
Vonage Consumer Complaint
Do not Buy Vonage. I applied for their free 1 month trial offer. The equipment never arrived. I then saw a chrge the next month for the rquipment and service. Though i have not received the equipment or made a single call through them. Afetr calling everyday for 2 weeks and being put on hold for... More...
(Cable TV, Phone, Internet)
preetha Add a Comment
The Vonage company ripped off...
Vonage Consumer Complaint
The Vonage company ripped off customers taking monye from the checkinf account without no authorication. My case was that they supposed to gime me two months free and they still tooked $154.89 from my checking account. I talked to the customer service on apri3, and explain to her the... More...
(Cable TV, Phone, Internet)
VenusRamosReyes Add a Comment
Do not get Vonage! It went out...
Vonage Consumer Complaint
Do not get Vonage! It went out on us all the time and took our computers with it. Sometimes it took days to get it to reboot and this last time it has been 2 weeks. During these times we have no internet because it does something to our computers so how can we get in touch with them? One time I... More...
(Cable TV, Phone, Internet)
RitaSmith Add a Comment
My wife just got the Vonage...
Vonage Customer Feedback
My wife just got the Vonage internet phone system hook up. Very easy installation. worked right away. wish I could say that about a lot of other consumer electronics. More...
(Cable TV, Phone, Internet)
Damon Add a Comment