Visible.net, Inc. Comments

Visiblenet says: (12 months ago)

 +2

Read our official response to the previous comment here...

http://www.visible.net/visiblog/visiblenet-is-serious-about-customer-service-support/

attorneygenerals says: (12 months ago)

 -5

"The state of Washington is suing a search engine optimization and Web services outfit, based in Redmond, that has done business under the names Visible.net, Captures.com, and WebMarketingSource.com. In essence, the state says these entities have deceived mostly mom-and-pop sites through unfulfilled performance promises and financial shenanigans after charging up to $10,000 in up-front charges and more in monthly fees. About 90 complaints have been lodged over four years, the state says." See the suit: http://atg.wa.gov/uploadedFiles/Home/News/Press_Releases/2008/Visible%20complaint.pdf

Visiblenet says: (1 year ago)

 +3

These folks are apparently very confused about how "do not call" laws work. B2B calls are not the same as B2C calls, besides the fact that they REQUESTED that we contact them by filling out our Web form, and also agreed to the TERMS and PRIVACY rules set in place by submitting the form (clearly states all our policies and procedures). We have given them nothing but help regarding the calls they received. Due to the fact that they own several websites we have several records on file which are not always grouped with one another. I recently called them to make them aware that it was all updated and to explain why it happened. Rather than leave the conversation at that, they have now proceeded to take their complaint online. Since posting this we have attempted to resolve their issue to the best of our ability and see no reason why it should have even been here in the first place as everything has been done that they have requested.

shadowdancers1 says: (1 year ago)

 0

Thought I would update my continuing harassment by this company. I sent them an email through their website feedback form telling them to stop calling me, so they called me SEVEN TIMES the next morning!!!! Since they were calling my home phone number, which is on the do not call list, I reported the events to the appropriate government agency. Didn't hear from them for two weeks (they insisted that they were going to take our information off their records) and yesterday they started calling me again! Why ANYONE would use a company that DOESN'T LISTEN is beyond me. Since they are so incompetent that they can't complete the simple task of getting my phone number off their contact list, I have zero confidence in their ability to actually follow through on any of their promises. At this point, I wouldn't do business with them if they were the last option on the internet! I DO NOT RESPOND TO THREATS OR HARASSMENT! I DO NOT RESPOND TO GUILT! I DO NOT RESPOND TO INFERENCE OF STUPIDITY! I DO NOT RESPOND TO FEAR TACTICS! We listened to their sales pitch and politely said no. Apparently NO doesn't mean NO when it comes to this company!