Ulta Reviews and Complaints

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Ulta Reviews

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Worst customer service ever!

Ulta Consumer Complaint
I was returning some stuff at the Ulta in Niles, IL on Touhy Ave.When the girl at the desk (NICOLE) asked me what my name was..I told her and spelled it for her and she went ahead and spelled it completely wrong and spelled a very very disgusting body part which she thought... More...
(Beauty, Spa Services)
hope881 Add a Comment
CRAZY POLICY

Ulta Consumer Complaint
Guess what happens when a manager wrongfully accuses a customer of stealing? Nothing!!!! They keep their job. The customer for the horrible experience...oops sorry! Hey Ulta, do you really give bonuses to employees that catch shoplifters? Maybe a few lawsuits will change... More...
(Beauty, Spa Services)
hateulta Add a Comment
ULTA

Ulta Consumer Complaint
I purchased a starter kit for liquid keratin. It didn't work so I took it back. It cost $69.00 plus tax. the clerk at ULTA (I live in Austin, TX) would not give me a refund because I had used more than 3/4 of the small bottle of product. I told him, that because of my... More...
(Beauty, Spa Services)
jillita09 Add a Comment
Bare Essentials

Ulta Consumer Complaint
I went to the Ulta store on Rainbow Avenue in Las Vegas, Nevada. I was interested in the Bare Essentials products. My sister used the product and raved about it. The store was very clean and attractive. I had made an appointment for a make-up consultation. My appointment was... More...
(Beauty, Spa Services)
Unhappycustomer75 Add a Comment
Ulta you lost a sale

Ulta Consumer Complaint
I was at you Mesquite Texas store yesterday July 8 2009 and had a Master Card gift card for $50.00 I had two "Clean" brand products to purchase for 62.12 I told the boy at the front counter that I wanted to pay the difference in cash. He did not know how to do the... More...
(Beauty, Spa Services)
darlin1007 Add a Comment
Ulta good experiences

Ulta Consumer Review
I've always had really good experiences at Ulta. I'm shocked by some of the stories on here, but anyone looking to try the store should! Not all stores are like some of them mentioned. I always buy from Ulta or Sephora, usually online, and the first time I went to... More...
(Beauty, Spa Services)
sublimelmf Add a Comment
eyebrow wax

Ulta Consumer Complaint
May I say that I was in a new Ulta store in Las Vegas to get my eyebrows waxed. It must have been when this store was new because it still was very clean and in a new area. I must have gotten there when the store was about to close for the evening, there was one person... More...
(Beauty, Spa Services)
pissedtoo Add a Comment
General Manager

Ulta Consumer Complaint
I hope I am speaking about the right person. This person is a heavy set japanese looking woman about 40. She states she is the gm of the store in Tucson, Az at the Park Place Mall. This person should NOT be in customer service nor in any line of service. She is one of the... More...
(Beauty, Spa Services)
tazdvll Add a Comment
poor service

Ulta Support Ticket
or the 2nd time in less than one month, I've had a bad experience with Ulta. Both of my complaints involve the lack of stock of advertised items. The first disappointment came when I went in on a Tuesday evening after the Sunday sales ad came out. SEVERAl advertised... More...
(Beauty, Spa Services)
Ard1 Read The Conversation
Refuse to waste my time

Ulta Consumer Complaint
For the 2nd time in less than one month, I've had a bad experience with Ulta. Both of my complaints involve the lack of stock of advertised items. The first disappointment came when I went in on a Tuesday evening after the Sunday sales ad came out. SEVERAl advertised... More...
(Beauty, Spa Services)
Ard1 Add a Comment
unprofessional

Ulta Consumer Complaint
I was in the brand new Fort Worth store at I-35 and Heritage trace. The manager there named Brandy was very rude and didn't know anything. Also, she allows her employees to sit right outside the front door in front of passing customers. GROSS! I was there Nov.... More...
(Beauty, Spa Services)
texastoys Add a Comment
Bad Customer Service

Ulta Consumer Complaint
I just got back from the Ulta store in Columbus, Ga and I am not sure I will go back. Being a new customer and not really knowing much about the Bare Mineral line of make up I went there thinking I could get good advice as well as a make over in the product. All they did was... More...
(Beauty, Spa Services)
paulahuck Add a Comment
Orange you glad you don't go to Ulta!

Ulta Consumer Complaint
As a followup to my story, I asked for the name and phone number of the District Manager, but the store refused to provide it. They said I'd have to call the 800 number for a general complaint. I overheard them conferring with someone on the phone, and suggesting they... More...
(Beauty, Spa Services)
blondie Add a Comment
Color Me Furious!

Ulta Consumer Complaint
I have been crying for hours and am too embarrassed to even leave my house because my hair is orange. First visit was 9/1. Saw Arpa. She touched up my roots and freshened my color. It ended up a light ash blonde. It was a little too light, so she promised to take it one... More...
(Beauty, Spa Services)
blondie Add a Comment
Horrible Service

Ulta Consumer Complaint
On July 22 I received a hair relaxer from one of the hair care specialist in the Ulta salon. The initial consultation went well so I assumed that I would be able to trust this stylist. This assumption proved to be a huge mistake. I received numerous chemical burns to my scalp... More...
(Beauty, Spa Services)
amills Add a Comment
Horrible Experience @ Ulta in Mooresville NC

Ulta Consumer Complaint
On Thursday 6/12/2008 at about 6:30pm my mother, my little brother and I went to buy a father’s day present. We went to Ulta in Mooresville looking for a shaving mirror. We were in the store about ten minutes and were unable to find one we liked. We left the store... More...
(Beauty, Spa Services)
Florecitarock84 Add a Comment