Sephora Consumer Complaints
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Sephora Reviews
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former loyal frequent customer
Sephora Consumer Complaint
I called Sephora, asked if UPS Ground requires a signature, as I work full time. I then placed a several hundred dollar order. I called customer service and again verified that no signature would be required, I was assured everything would be fine. Guess what-- I checked UPS... More...
(Beauty, Spa Services) -
worst customer service of my life
Sephora Consumer Complaint
The manager on duty at the Valley Fair Sephora on Tuesday 11/17/2009 at 7pm was so rude! I bought the airbrushing makeup machine at the store but they were out of my color so I ordered online. I got it in the mail and it came broken. I went to return and the manger on duty... More...
(Beauty, Spa Services) -
Sephora Horrible Review
Sephora Consumer Complaint
The first time I went to Sephora - I loved it. I was treated like royalty. I am not pretty or rich.... I was truly amazed. Then I went to another Sephora and was treated like crap. NONE of the employees acknowledge me or anything. They gave me looks like - what do... More...
(Beauty, Spa Services) -
Sephora very rude
Sephora Consumer Complaint
I usually order online from them, but I moved and now live by one. So I went in there for the first time and was really excited. But as soon as I walked in the employees looked at me like I didn't belong and didn't ask if I needed help. Since it was my first time... More...
(Beauty, Spa Services) -
RETURN POLICY
Sephora Consumer Complaint
the WORST SERVICE I HAVE EVER RECEIVED!!! EVER!! MACYS WAS NICER RETURNING THINGS... DONT EVER BUY A SEPHORA ..THEYR NICE TO YOU WHEN YOU WANT TO BUY SOMETHING.. More...
(Beauty, Spa Services) -
Racial profiling
Sephora Consumer Complaint
I am very disturbed by the things I see from sephora and its employees i am a professional person whom makes 7 figures and I am african american they follow you around the store ,they do not give me the same service as other clients ,they assume your stealing ,they talk about... More...
(Beauty, Spa Services) -
Poor Online Service
Sephora Consumer Complaint
I made a purchase online at Sephora on December 14th. The website stated all orders would be fufilled within 1-2 days. After 4 business days I called and was told they were "behind" and they would ship my order that evening. The next day my order still had not... More...
(Beauty, Spa Services) -
Received incorrect product; horrible customer service
Sephora Consumer Complaint
I recently purhcased a product from sephora, and they sent me the wrong product. On my invoice, I ordered the Murad Clarifying Cleanser, however, I received the Murad Clarifying Toner. I contacted customer service about the mistake and I sent back the item. However, it has... More...
(Beauty, Spa Services)
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