Sephora Reviews, Complaints and Compliments
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Sephora Reviews By Product
Sephora Reviews
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former loyal frequent customer
Sephora Consumer Complaint
I called Sephora, asked if UPS Ground requires a signature, as I work full time. I then placed a several hundred dollar order. I called customer service and again verified that no signature would be required, I was assured everything would be fine. Guess what-- I checked UPS... More...
(Beauty, Spa Services)
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worst customer service of my life
Sephora Consumer Complaint
The manager on duty at the Valley Fair Sephora on Tuesday 11/17/2009 at 7pm was so rude! I bought the airbrushing makeup machine at the store but they were out of my color so I ordered online. I got it in the mail and it came broken. I went to return and the manger on duty... More...
(Beauty, Spa Services)
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Sephora Horrible Review
Sephora Consumer Complaint
The first time I went to Sephora - I loved it. I was treated like royalty.
I am not pretty or rich.... I was truly amazed.
Then I went to another Sephora and was treated like crap. NONE of the employees acknowledge me or anything.
They gave me looks like - what do... More...
(Beauty, Spa Services)
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Sephora very rude
Sephora Consumer Complaint
I usually order online from them, but I moved and now live by one. So I went in there for the first time and was really excited. But as soon as I walked in the employees looked at me like I didn't belong and didn't ask if I needed help.
Since it was my first time... More...
(Beauty, Spa Services)
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RETURN POLICY
Sephora Consumer Complaint
the WORST SERVICE I HAVE EVER RECEIVED!!! EVER!! MACYS WAS NICER RETURNING THINGS... DONT EVER BUY A SEPHORA ..THEYR NICE TO YOU WHEN YOU WANT TO BUY SOMETHING.. More...
(Beauty, Spa Services)
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Racial profiling
Sephora Consumer Complaint
I am very disturbed by the things I see from sephora and its employees i am a professional person whom makes 7 figures and I am african american they follow you around the store ,they do not give me the same service as other clients ,they assume your stealing ,they talk about... More...
(Beauty, Spa Services)
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Poor Online Service
Sephora Consumer Complaint
I made a purchase online at Sephora on December 14th. The website stated all orders would be fufilled within 1-2 days. After 4 business days I called and was told they were "behind" and they would ship my order that evening. The next day my order still had not... More...
(Beauty, Spa Services)
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Received incorrect product; horrible customer service
Sephora Consumer Complaint
I recently purhcased a product from sephora, and they sent me the wrong product. On my invoice, I ordered the Murad Clarifying Cleanser, however, I received the Murad Clarifying Toner. I contacted customer service about the mistake and I sent back the item. However, it has... More...
(Beauty, Spa Services)
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Smells nice
Sephora Consumer Review
I love Sephora.
Whenever i need some quick beauty products or a sweet gift i pop into Sephora on my block near work.
Every time the girls there are nice and helpful and allow me to try so many perfumes and explain to me what is in each one.
I love Bloomingdales and... More...
(Beauty, Spa Services)
Sephora Comments