Sears, Roebuck and Company (Sears.com) Support Tickets

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Sears, Roebuck and Company (Sears.com) Reviews

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Customer Service Sewing Machine

Sears, Roebuck and Company (Sears.com) Support Ticket
New sewing machine with defective buttonhole foot. Store 256-741-8300 made 4 calls first call talked to 4 people before the last one hung up on me. second call asked for manager the second person didn't even say hello, just hung up. 3 & 4 th calls...no answer directly... More...
(Shopping, Stores)
brendasueb Read The Conversation
delay providing service

Sears, Roebuck and Company (Sears.com) Support Ticket
Almost a month delay before in home rep available to complete repair of TV. Cancelled apt that was made 2 weeks ago for today and now not available untill Nov.11. I have had to change work plans to accomadate Sears and customer Service was of NO help whatsoever. I would like a... More...
(Shopping, Stores)
1John Read The Conversation
REIMBURSEMENT

Sears, Roebuck and Company (Sears.com) Support Ticket
MY CASE NUMBER IS 2804075 SRVICE ORDER NUMBER IS 78791918 More...
(Shopping, Stores)
hburrus Read The Conversation
Garage Door

Sears, Roebuck and Company (Sears.com) Support Ticket
I had a repairman out to repair garage door opener.The repair cost more than a new garage door, but when he finished putting in a new gear he connected the opener to the door and then we heard a noise and the opener had bent the top panel of the garage door. I would like sears... More...
(Shopping, Stores)
imjimc Read The Conversation
horrible treatment

Sears, Roebuck and Company (Sears.com) Support Ticket
lack of communication- no escalation - broken agreement - poor quality care etc I have written you in the past aqbout dmaage you did to a dorr in my house when I purchased a fridge from you - tthe fridge also broke down soon after you delivered it - it took you a month to... More...
(Shopping, Stores)
orvis Read The Conversation
Unfair finance charge

Sears, Roebuck and Company (Sears.com) Support Ticket
An unfair finance charge of $84.31 was added to our bill. The lawn-mower, to which we got the no finance deal, was paid off long ago, but we added more yard appliances to the bill, between then and now. We are elderly, not in good health, and on a limitted income. We pay 5 to... More...
(Shopping, Stores)
infuriated Read The Conversation
Shipping vs My Time Is Valuable.

Sears, Roebuck and Company (Sears.com) Support Ticket
1st I would suggest you put me in charge of LOGISTICS. 2nd Sears needs to be more competitive in today’s market. Sears does not stock the Vacuum filters to the product they sold us... 1.Sears Repair center, Witchduck Rd,VB 2.As the customer I need to drive 30 miles... More...
(Shopping, Stores)
Winstonone Read The Conversation
customer service

Sears, Roebuck and Company (Sears.com) Support Ticket
I PURCHASED A MAYTAG DISHWASHER IN 2-09. IT HAS BEEN LEAKING UNDER MY SINK FOR APPROX 2-3 WEEKS. I S/U A SERVICE CALL FOR 7-18. IT TOOK 2 WEEKS TO GET THAT APPOINTMENT. THEY WERE TO CALL AND CONFIRM, NEVER DID. I CALLED TO CONFIRM. I WAITED TIL 3PM. THEY CALLED TO CANCEL. WHEN... More...
(Shopping, Stores)
shamit Read The Conversation
repair service

Sears, Roebuck and Company (Sears.com) Support Ticket
Kenmore washer 500 series purchased in 2007, called in for service 06/23/09 they have already replaced quite a few parts already and are still replacing parts and the machine is not working and I have asked to speak to a Supervisor and noone has called me this has gone on for... More...
(Shopping, Stores)
rosie59 Read The Conversation
Sears customer relations

Sears, Roebuck and Company (Sears.com) Support Ticket
why are we treated like we do not know anything. unit broken is electronicly controled, car are electronicly controled, i know electronics. but you will not listen so the unit is still not working after 2 months, and on top of that no one will talk to us. JUST REMEMBER MY... More...
(Shopping, Stores)
MRBOB632 Read The Conversation
Maintenance contract/rebate

Sears, Roebuck and Company (Sears.com) Support Ticket
I have already described my issue but I will express my dissatisfaction further. I was refused a loaner when I took my vaccum cleaner for yearly maintenance. When purchasing the maintenance contract we were told we could have one. 2 weeks without a vaccum cleaner. No... More...
(Shopping, Stores)
dcrocker Read The Conversation
Kenmore washing machine

Sears, Roebuck and Company (Sears.com) Support Ticket
after reading so many complaints about kenmore products, just wanted to tell you that my washing machine is 37 years old and it still works. it is a kenmore 700 series in color copper brown. someday i would like to replace it with a different color, but it might outlive me!!... More...
(Shopping, Stores)
elfresco Read The Conversation
Home Delivery Service

Sears, Roebuck and Company (Sears.com) Support Ticket
The adventures of ‘The Refrigerator Nightmare’. On Sunday, February 15th, I purchased a refrigerator from the Franklin Mills store. It was scheduled for delivery on Tuesday, February 17th, between 2:45pm and 4:45pm. I left work at 2pm and went home to prepare... More...
(Shopping, Stores)
dmurzyn Read The Conversation
Maytag Neptune Washing Machine

Sears, Roebuck and Company (Sears.com) Support Ticket
My Maytag Neptune Washer has been broken for the 2nd time since December. I haven't been able to use it for a month! The service repair cannot figure out the problem and keep rescheduling me. I will NEVER buy another Sears product again and will NOT recommend them to... More...
(Shopping, Stores)
Hadit Read The Conversation
bad business

Sears, Roebuck and Company (Sears.com) Support Ticket
I have already written one review and asked for help. It was about a rebate i was suppose to get for a standmixer i bought that was ordered by a clerk at your sears store in the avation mall in queensbury, new york. I never got my slip from the sales clerk or my thirty dollar... More...
(Shopping, Stores)
gramybarb935 Read The Conversation
Kenmore range preheat slow

Sears, Roebuck and Company (Sears.com) Support Ticket
Range model 790.96342501 takes over 20 minutes to come to 400 degrees, which is way to long. If you remove the shield over the oven element, it only takes around 7 minutes. Also, the contol panel is discoloring from the exhaust of oven,in only after 16 months. I have only... More...
(Shopping, Stores)
klbackes Read The Conversation
Poor packaging

Sears, Roebuck and Company (Sears.com) Support Ticket
Took having three tool carts deleiverd before I could keep one not so damaged as to be unusable. Item weights over 100 lbs but only has 1/4 foam packing that was totally broken up. Shipped out of China. Even the one I kept had damage, but tired of ordering and returning UPS. More...
(Shopping, Stores)
klbackes Read The Conversation
Kenmore Washer

Sears, Roebuck and Company (Sears.com) Support Ticket
I am still awaiting a call from Mark Daily in Appliances, this is Karen Rachel Hughes, I was told Saturday, Nov. 8th I would get a call back. I have a broken washer, a front loader stackable Kenmore that I was told is a Frigidaire, the repairman showed late, told him the... More...
(Shopping, Stores)
doubleid Read The Conversation
craftsmansnowblower

Sears, Roebuck and Company (Sears.com) Support Ticket
Craftsman Snowblower used than than forty hours. Electric start fell off as did directional blower unit. Took back to Sears and was rudely told unit was six months out of warranty although there was a recall on blower unit. I was never informed. Advice I gave all my friends... More...
(Shopping, Stores)
JamesFox1 Read The Conversation