Sears Consumer Complaints

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• Selling Junk

  
  Sears Consumer Complaint
  Two years ago, I purchased 3 patio furniture sets from Sears. I paid almost $1700 in total. One of the sets had a slate table top. The first 3 that were delivered were damaged. Finally I received one intact. Last year the umbrella on another set broke. I had opened it only... More...
  (Furniture)
    IMUURI      Add a Comment

• Sears reschedules FOURTH service call for same problem

  
  Sears Consumer Complaint
  Sears initiated a recall of the heating element of my Maytag dishwasher. In the course of that service, the control board developed a problem. I am now on my fourth service call to fix that control board -- one was a no-show; two times techs came but did not have the part;... More...
  (Repair Services)
    exasperated      Add a Comment

• Delivery fee rebate

  
  Sears Consumer Complaint
  I pruchased a $999 Kenmore stainless steel side-by-side refridgerator early last month and I filled out the application online to get my $70 back for the delivery charge via Sears Rebate Program. The salespersontold me I should get it in 3wks and that has not happened. Where... More...
  (Delivery Services)
    tlreaves71      Add a Comment

• Damaged my frig during delivery

  
  Sears Consumer Complaint
  We have bought several appliances from Sears, they never get arrive undamaged. We purchased a new Samsung refrigerator (Sears Item# 04680069000 | Model# RFG297AABP). During delivery the guys bumped the doop and knock one of the bins off. The called and requested... More...
  (Delivery Services)
    kvan2002      Add a Comment

• Research Ticket

  
  Sears Consumer Complaint
  The oven in my Kenmore electric range (elite model with convection oven) that I purchased in 2006 quit working on July 26. I called Sears service on the 27th and was talked into a service contract. A repairman came on the 28th and ordered a part -- wrong part arrived and... More...
  (Repair Services)
    3goldens      Add a Comment

• lumpy mattress

  
  Sears Consumer Complaint
  My husband and I purchased a mattress set within 7 months it was saggine, we called sears they finally replaced the matttress. We had to travel over 2 hours to pick it up. We set it up and imagine 5 months later same problem. It has been a year with no results from Sears. WE... More...
  (Furniture)
    mothermoon      Add a Comment

• Refrigerator

  
  Sears Consumer Complaint
  I called the service to diagnose cold water dispenser. Sears sent some one from A&E factory service. This guy came, turned off the settings for my freezer and main sections. Then he pulled the wires out and diagnosed the problem with the transformer. Then he strongly... More...
  (Repair Services)
    ltadikonda      Add a Comment

• poor service

  
  Sears Consumer Complaint
  I have a Sears refrigerator side by side. I have a Sears warranty on the refrigerator. I have been having trouble with this refrigerator for two years. This time the refrigerator is defrosting and a inside of the wall is hot to touch. Sears told me that they cannot come out... More...
  (Repair Services)
    glj118      Add a Comment

• Kenmore Elite Oasis HE washer -- model 27082

  
  Sears Consumer Complaint
  We purchased one of Sears’ top-of-the line Kenmore Elite Oasis HE washers -- model 27082. Not only were there significant load-balancing problems causing extremely loud rocking, when the Sears repairmen came to repair the knocking and rocking problem, we discovered that... More...
  (Home Improvement)
    kenneth848      Add a Comment

• Poor Quality Kenmore Dishwasher and Service

  
  Sears Consumer Complaint
  I will never buy another Kenmore product! I bought a Sears Kenmore Elite dishwasher in early October 2008. It quit working on July 26, 2010. I was unable to use anyone but a Sears repairman in order to get the part covered under the 2 year warranty. The repair man came to... More...
  (Repair Services)
    mcowlishaw      Add a Comment

• Refrigerator bad design

  
  Sears Consumer Complaint
  My refrigerator has a faulty design and sears will not help me with this. My vegtable bins when opened cause stress on tray cover tracks and they break. I have replaced the tray cover twice and it keeps cracking. When I open the vegtable bins there is no support and there is... More...
  (Miscellaneous)
    janetsears      Add a Comment

• Sears install

  
  Sears Consumer Complaint
  I purchased a Sears air conditioner on 6/21/10 to put in a condo in North Wildwood, N.J. It did not work from the beginning. It froze up when we put it on cool. I called service on 8/2/10 and had to wait until Aug. 12th for repair to come out. I was shocked and upset that I... More...
  (Repair Services)
    ddalessandro      Add a Comment

• Sears does not honor the integrity of its pricing

  
  Sears Consumer Complaint
  Sears does not honor the integrity of its pricing. I was in the store today - first day of the sale and they did not have the item. The item was available online the clerk told. Tried to order it online after all kinds of hassles - ended up telling me that there were lots... More...
  (Shopping, Chain Stores)
    unhappycustomer22      Add a Comment

• Installation Service

  
  Sears Consumer Complaint
  I set up installation of a pergola for my patio for Fri 7/23/10 (took off work) with Sat as a back up date (found out on Sat the installer only works Mon - Fri) The order taker was less than confident regarding an installer "picking up" the order. Comments such as... More...
  (Home Improvement)
    Cynthia2040      Add a Comment

• Customer Service

  
  Sears Consumer Complaint
  I will never do business with Sears again, they are a rip-off. As soon as I pay off my account with them, I am done!! I will tell all my friends and family not to do business with them either, (most of them don't anyway!) They have terrible customer service, and they... More...
  (Credit Cards, Finance, Banks)
    evette35      Add a Comment

• The Good, the Bad and The Ugly

  
  Sears Consumer Complaint
  The good news is I was worried about how much it would cost to repair my side by side Whirlpool refrigerator. The bad news is Sears Home Repairs never showed up for my appointment today. The ugly is when I called the 800 number was was told that although I had a valid... More...
  (Repair Services)
    lubequeen      Add a Comment

• bad tv

  
  Sears Consumer Complaint
  Tv not even a year old went bad . Had a appt for 2 and 1/2 weeks you called today and cancelled. Been with out my Tv for over 3 weeks.. Never again will I buy any thing from your company. More...
  (Repair Services)
    nursemona      Add a Comment

• AC Techs NEVER Showed

  
  Sears Consumer Complaint
  I feel like I was ripped off!! I paid for equipment protection for two consecutive years. Now that I require services I cannot get an AC technician to service my units. You would think that if Sears cannot make it to my apartment now they NEVER had any intention of coming at... More...
  (Repair Services)
    deejalston      Add a Comment

• Deceptive sales methods

  
  Sears Consumer Complaint
  I called Sears Auto Center at 9 AM on 7/6 about some tires on sale through 7/6 - that is, on the last day of the sale. I was told "we have 3 in stock, I will see if I can order a fourth, it will probably be in on Friday. I will check and call you back and let you... More...
  (Car Dealers, Mechanics, Auto General - Sponsored by Hyundai)
    rkevans      Add a Comment

• air conditioner repair

  
  Sears Consumer Complaint
  My air conditioner was not cooling prperly.A service technician came out on the 29 of June. He said all that was needed was to keep the filters clean. It is now July 6 and it is still blowing lukewarm air. I scheduled another service call for today between 8a.m. and 12 p.m..... More...
  (Repair Services)
    joe321      Add a Comment

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