Sears, Roebuck and Company (Sears.com) Consumer Complaints

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Sears, Roebuck and Company (Sears.com) Reviews

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Lack of Kenmore Parts for Grill

Sears, Roebuck and Company (Sears.com) Consumer Complaint
My two+ year old Kenmore Quantum Grill, Model 415.162090 required new grill burners. First, Sears Service arranged for two new burners that would not even fit the grill, and then put me off to central service which was unable to find any replacements. About to junk the grill... More...
(Shopping, Stores)
unhappyproduct09 Add a Comment
Problems with Sewing Machine

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I had problems with a Kenmore sewing machine I bought less than 2 weeks ago. The problem was with one of the parts not the machine itself. The store is over a 40 mile trip for me. I called the store 256-741-8300 4 times, First call I was forwarded by the 4th person and she... More...
(Shopping, Stores)
brendasueb Add a Comment
Kenmore

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I purchased a new Kenmore refrigerator on March 30,09 (model #4664812)for $439.99. The refrigerator died in June requiring a new compressor to the tune of over $700. Well it DIED again last week. They have to repair it again and will not replace it. We've contacted... More...
(Shopping, Stores)
Kenmorestinks Add a Comment
Sears

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Sears home service was contacted on Oct. 13, to repair a TV. Rep came on The 21st ordered parts and could not return until Nov.2. Sears called on Sunday 11/1 to cancel and next earliest is 11/11 almost a month after the initial call. I called customer service and got a... More...
(Shopping, Stores)
1John Add a Comment
New Hampshire

Sears, Roebuck and Company (Sears.com) Consumer Complaint
i spent 101 dollars on an oil change and they refused to check my transmission fluid More...
(Shopping, Stores)
hotdog Add a Comment
Sears Complaints

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I just bought a new house and my wife cooked a meal using a Kenmore wall oven. We could not get the oven to turn off,so I called the 1-800 number. No one could walk me through the steps to turn the oven off,,,they just wanted to set up a service call. What is this country... More...
(Shopping, Stores)
DSHH Add a Comment
TV NOT REPAIRED

Sears, Roebuck and Company (Sears.com) Consumer Complaint
My husband and i bought a tv a few years ago and recently it stopped working. We called Sears to come and fix the tv and he came over twice to fix it. he ordered a part and installed it. Well the part he ordered did not fix the tv so we called again and the same man came out ,... More...
(Shopping, Stores)
hburrus Add a Comment
Kenmore 600 washer

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Our 1-1/2 year old Kenmore washer needs a new transmission. No, we didn't purchase the extended warranty thinking Kenmore was a good brand and would last a number of years. We are retired and have no children at home so it isn't as though a family of 5 is using it.... More...
(Shopping, Stores)
jfayenelson Add a Comment
Washer Repair

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I am filing a complaint with the Better Business Bureau for my Whirlpool Cabrio Washer Model WTW6600SB2, Serial Number CU3270098 that was purchased from Sears on my Sears charge in late September 2007 for $1200 plus the cost of a 5 year extended warranty that is effective on... More...
(Shopping, Stores)
DMSTOICO Add a Comment
The worst I have seen

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Wednesday washer breaks – call Sears to schedule a repair. The first available date is scheduled for next wed – a full week from the date I called the respire in . Was told that I would need to wait for the service person to arrive anywhere from 8- 5 Pm. They... More...
(Shopping, Stores)
orvis Add a Comment
How dare you mistreat customer of 50 years!

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Sear Execs, Please know we elderly folks are not pleased with the rotten way you have treated us, after 50 years of being faithful customers, always paying our bill way above & beyond the required, and fell for your "no finance charge" deal. The lawn-mower on... More...
(Shopping, Stores)
infuriated Add a Comment
cancel scheduled repair

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I had a scheduled repair for 1pm-5pm today that you canceled because you called me at 10am and no one answered the phone. I took the day of from work ,that cost me money. Your company will not be getting anymore my money in the future, the way you treat your customers... More...
(Shopping, Stores)
jfw5152 Add a Comment
Sears washing machine repairs

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I have a kenmoore 500 series washing machine I purchased in 2007, It stopped spinning and I called for service on about the 23rd of June, since then I have had 4 visits at least 5 parts replaced and it is still not working the repairs department keeps just putting me off and... More...
(Shopping, Stores)
rosie59 Add a Comment
Sears customer service

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I have had most of my Appliances covered by Sears extended warranty service for 8 or more years. I had all of them receive their annual maintenance on Friday, July 3, 2009. The technician for the washer arrived 4 hours later than the window promised and was in a big hurry. He... More...
(Shopping, Stores)
warrenyates Add a Comment
INOP WATER SOFTENER

Sears, Roebuck and Company (Sears.com) Consumer Complaint
IT IS NOW OVER 2 MONTHS SINCE MY SOFTERER QUIT WORKING, EVEN THOUGH I TOLD THEN THE PROBLEM AND THE PART NUMBER NEEDED TO FIX IT THEY INSISTED THAT A REPAIR PERSON WOULD HAVE TO CHECK IT OUT AND HE ORDERED A DIFFERENT PART WHICH DID NOT REPAIR THE UNIT, ANOTHER APPOINTMENT... More...
(Shopping, Stores)
MRBOB632 Add a Comment
Stove 790 Heating Element Quits TWICE

Sears, Roebuck and Company (Sears.com) Consumer Complaint
We had the oven heating element replaced while still under warranty 1.5 years ago. Now, this SECOND element burned, starting flames in the oven and melting a piece to the bottom of the oven! This is apparently a known problem and I do not think I should have to pay for a... More...
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Basket61 Add a Comment
Service Repair's & Parts

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Never in 40 odd's year's have we been so Mad at Sear's and WILL NEVER Buy an Appliance from them Again. Have a less than 2 year old Front Load Washer,a Big Part was Replace in Dec. 2008!!!. 1st week in June 2009 I called as it was Not Spinning well did not get a... More...
(Shopping, Stores)
newjersey Add a Comment
Sears Service Sucks . . . No Show . . . TWICE

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Sears Service Sucks . . . No Show . . . TWICE I had already took off a work day 3 weeks ago for a Sears Technician to look at my refrigerator and order a circuit board. The part was delivered to my house and service was scheduled for last Saturday from 1 - 5 PM. At 4:45... More...
(Shopping, Stores)
kweaver4 Add a Comment
washing machine home service

Sears, Roebuck and Company (Sears.com) Consumer Complaint
To start, I'm not at all pleased with the service that I have been getting from from the home service repair center. When I got this washer about 4 years ago, I was asked if I wanted to buy the extended service plan. I was told that, "If they can't fix it, they... More...
(Shopping, Stores)
ReverendRobert1 Add a Comment
Maintenance contract and rebate

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I am writing with my dissatisfaction with the maintenance contract I bought on a vaccum cleaner I bought in Brunswick, Maine, Sears. We were told we would be given a loaner. I took the vaccum to the store yesterday and they said they discontinued this policy. I am without a... More...
(Shopping, Stores)
dcrocker Add a Comment