Sears, Roebuck and Company (Sears.com) Reviews and Complaints

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Sears, Roebuck and Company (Sears.com) Reviews

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Lack of Kenmore Parts for Grill

Sears, Roebuck and Company (Sears.com) Consumer Complaint
My two+ year old Kenmore Quantum Grill, Model 415.162090 required new grill burners. First, Sears Service arranged for two new burners that would not even fit the grill, and then put me off to central service which was unable to find any replacements. About to junk the grill... More...
(Shopping, Stores)
unhappyproduct09 Add a Comment
Customer Service Sewing Machine

Sears, Roebuck and Company (Sears.com) Support Ticket
New sewing machine with defective buttonhole foot. Store 256-741-8300 made 4 calls first call talked to 4 people before the last one hung up on me. second call asked for manager the second person didn't even say hello, just hung up. 3 & 4 th calls...no answer directly... More...
(Shopping, Stores)
brendasueb Read The Conversation
Problems with Sewing Machine

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I had problems with a Kenmore sewing machine I bought less than 2 weeks ago. The problem was with one of the parts not the machine itself. The store is over a 40 mile trip for me. I called the store 256-741-8300 4 times, First call I was forwarded by the 4th person and she... More...
(Shopping, Stores)
brendasueb Add a Comment
accounts

Sears, Roebuck and Company (Sears.com) Consumer Review
To whom it concern: Would you please refer me to an a accountant concerning an account under the name of Wayne Q. Pangelinan because I want to find why is his account has been entered to my name. First of all my name is Agnes Toves. Address: 120 Toves Lane... More...
(Shopping, Stores)
surviving Add a Comment
Kenmore

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I purchased a new Kenmore refrigerator on March 30,09 (model #4664812)for $439.99. The refrigerator died in June requiring a new compressor to the tune of over $700. Well it DIED again last week. They have to repair it again and will not replace it. We've contacted... More...
(Shopping, Stores)
Kenmorestinks Add a Comment
delay providing service

Sears, Roebuck and Company (Sears.com) Support Ticket
Almost a month delay before in home rep available to complete repair of TV. Cancelled apt that was made 2 weeks ago for today and now not available untill Nov.11. I have had to change work plans to accomadate Sears and customer Service was of NO help whatsoever. I would like a... More...
(Shopping, Stores)
1John Read The Conversation
Sears

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Sears home service was contacted on Oct. 13, to repair a TV. Rep came on The 21st ordered parts and could not return until Nov.2. Sears called on Sunday 11/1 to cancel and next earliest is 11/11 almost a month after the initial call. I called customer service and got a... More...
(Shopping, Stores)
1John Add a Comment
New Hampshire

Sears, Roebuck and Company (Sears.com) Consumer Complaint
i spent 101 dollars on an oil change and they refused to check my transmission fluid More...
(Shopping, Stores)
hotdog Add a Comment
Sears Complaints

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I just bought a new house and my wife cooked a meal using a Kenmore wall oven. We could not get the oven to turn off,so I called the 1-800 number. No one could walk me through the steps to turn the oven off,,,they just wanted to set up a service call. What is this country... More...
(Shopping, Stores)
DSHH Add a Comment
REIMBURSEMENT

Sears, Roebuck and Company (Sears.com) Support Ticket
MY CASE NUMBER IS 2804075 SRVICE ORDER NUMBER IS 78791918 More...
(Shopping, Stores)
hburrus Read The Conversation
TV NOT REPAIRED

Sears, Roebuck and Company (Sears.com) Consumer Complaint
My husband and i bought a tv a few years ago and recently it stopped working. We called Sears to come and fix the tv and he came over twice to fix it. he ordered a part and installed it. Well the part he ordered did not fix the tv so we called again and the same man came out ,... More...
(Shopping, Stores)
hburrus Add a Comment
Kenmore 600 washer

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Our 1-1/2 year old Kenmore washer needs a new transmission. No, we didn't purchase the extended warranty thinking Kenmore was a good brand and would last a number of years. We are retired and have no children at home so it isn't as though a family of 5 is using it.... More...
(Shopping, Stores)
jfayenelson Add a Comment
Washer Repair

Sears, Roebuck and Company (Sears.com) Consumer Complaint
I am filing a complaint with the Better Business Bureau for my Whirlpool Cabrio Washer Model WTW6600SB2, Serial Number CU3270098 that was purchased from Sears on my Sears charge in late September 2007 for $1200 plus the cost of a 5 year extended warranty that is effective on... More...
(Shopping, Stores)
DMSTOICO Add a Comment
Garage Door

Sears, Roebuck and Company (Sears.com) Support Ticket
I had a repairman out to repair garage door opener.The repair cost more than a new garage door, but when he finished putting in a new gear he connected the opener to the door and then we heard a noise and the opener had bent the top panel of the garage door. I would like sears... More...
(Shopping, Stores)
imjimc Read The Conversation
Employee Review

Sears, Roebuck and Company (Sears.com) Consumer Review
We had a very good experience with Walter Creer at the City Line Branch of Sears. He was very helpful, knowledgeable and kind. Sincerely, Maryam and Issa Kabeer More...
(Shopping, Stores)
barakah Add a Comment
horrible treatment

Sears, Roebuck and Company (Sears.com) Support Ticket
lack of communication- no escalation - broken agreement - poor quality care etc I have written you in the past aqbout dmaage you did to a dorr in my house when I purchased a fridge from you - tthe fridge also broke down soon after you delivered it - it took you a month to... More...
(Shopping, Stores)
orvis Read The Conversation
The worst I have seen

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Wednesday washer breaks – call Sears to schedule a repair. The first available date is scheduled for next wed – a full week from the date I called the respire in . Was told that I would need to wait for the service person to arrive anywhere from 8- 5 Pm. They... More...
(Shopping, Stores)
orvis Add a Comment
Unfair finance charge

Sears, Roebuck and Company (Sears.com) Support Ticket
An unfair finance charge of $84.31 was added to our bill. The lawn-mower, to which we got the no finance deal, was paid off long ago, but we added more yard appliances to the bill, between then and now. We are elderly, not in good health, and on a limitted income. We pay 5 to... More...
(Shopping, Stores)
infuriated Read The Conversation
How dare you mistreat customer of 50 years!

Sears, Roebuck and Company (Sears.com) Consumer Complaint
Sear Execs, Please know we elderly folks are not pleased with the rotten way you have treated us, after 50 years of being faithful customers, always paying our bill way above & beyond the required, and fell for your "no finance charge" deal. The lawn-mower on... More...
(Shopping, Stores)
infuriated Add a Comment
Shipping vs My Time Is Valuable.

Sears, Roebuck and Company (Sears.com) Support Ticket
1st I would suggest you put me in charge of LOGISTICS. 2nd Sears needs to be more competitive in today’s market. Sears does not stock the Vacuum filters to the product they sold us... 1.Sears Repair center, Witchduck Rd,VB 2.As the customer I need to drive 30 miles... More...
(Shopping, Stores)
Winstonone Read The Conversation