Sears Reviews, Complaints and Compliments

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Sears Reviews

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Sears Reviews

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Sears Reviews By Product

 

Sears Comments


sqiggie says: (5 months ago)
 0
Our refrigerator was repaired by technician no. 0800508. He was prompt, intelligent, personable and informative. He did a great job! We highly recommend him for any repairs of any appliances. 4/13/10 Thank you for sending him! Don U. Guarino

Pattyr says: (6 months ago)
 0
very disappointed with Sears repair service.Waitedtwo weeks for them to put in a new drain pump in Kenmore dishwasher.Repairman was not friendly,left old pumpon countertop.dirty towels.didnt stay until the cycle was complete.The dishwasher still has water in dishwasher after cycle was finished. Called manager and customer service.said we would have to make another appointment.

marssa says: (6 months ago)
 0
Weslo Exercycle was reasonably priced and is very quiet. Handle bars need to be adjustable so don't have to lean forward for them and as everyone else has said, seat is very uncomfortable even with an additional cover...haven't decided whether I will keep it or not.

marssa says: (6 months ago)
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Tech # 0739748 was punctual and affable...very easy to work with. Great response.

bonfire says: (7 months ago)
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Both my husband and I purchased new glasses in July 0f 2009 at a Sears store in Madison, Wi. He had the lens replaced once under warranty due to scratching. My pair are now severely scratched on both lens as are his replacement lens. We both paid extra for the scratch guard treatment. Sears will not do anything to replace the lens and have told us we must be cleaning them improperly. I always clean them with solution and cloth. We are very disappointed with Sears optical.

bweber1958 says: (7 months ago)
 0
I was told when I called for a home repair on our Kenmore stove that we would receive a $50.00 coupon e-mailed to us. Haven't seen one yet!!!!!!!!!!!!!!

Judib says: (7 months ago)
 0
First, I shop at Sears Often. First pair of glasses I bought was in the later part of 2009. I went back Jan 2010 because the protective coating was wearing off of my glasses and leaving cloudy spots. Plus they scratch way too easily. The man working there said maybe I washed them with the wrong cleaner and that NOW they offer an insurance policy for lenses. (too late for me. He offered to do NOTHING. I have always bought glasses at a reputable optical store (paid more) but have NEVER had an issue like this and NEVER received a reponse like SEARS...(sorry). I will NEVER purchase glasses at Sears and will tell EVERYONE I know about the lack of product relibility.

yodagirl06 says: (9 months ago)
 0
In May, 2007 I went to Sears to get glasses. I had just gotten vision insurance and needed a new pair. The salesperson told me that with the specials they were running, it would cost just the same as it would with insurance. I paid $299.00 roughly for glasses. My lenses kept popping out. I kept going in to get it fixed. I finally get my lenses to stay in but the earpieces keep coming loose. I went in 6 or 7 times plus tightened them myself. My mom and I have been getting glasses from Sears for many years and this is the first pair I have had so much trouble with. I talked to my insurance company, but because it was so long ago, I can't get money back. I think Sears ought to give me back what my insurance would have paid for. My glasses are scratched, bent up from falling off my head when I look down. I don't believe they did not know what my plan covered. I asked about my insurance, but nobody knew anything. What can I do? I could not afford glasses and would not have bought them without insurance. They told me they would talk to them and get it straightened out, but they never called me back. Then I hear the salesperson who helped me is on leave for family problems and they knew nothing about any calls or glasses pertaining to me.

terryann says: (9 months ago)
 0
Sears optical lenses are TERRIBLE! I have been to several Sears opticals and have never had a problem with the doctors. Actually I found two that far exceeded my expectations (they both happen to work in private practices also). But almost every time I order glasses from the optical, something comes back wrong. They always tell me that it's the prescription and that I need to be rechecked by the doctor. But in the end, it's NEVER the prescription that's wrong. I ended up taking the prescriptions to a private Optometrist who made me new glasses and they were perfect each time. In the end, the Sears glasses were sub-par because of incorrect base curves (I'm still not sure what that means), and wrong measurements and "heights" (don't know what this means either). I have also learned that Sears uses their own brand of lenses and ultimately the quality is just POOR. I guess you get what you pay for. The 2 for 99 and whatever else they offer just gives you cheap glasses. I think that eyes are too important to mess around with. I'll continue to see the doctors there, but I'll be taking my glasses to that private Optometrist from now on.

terryann says: (9 months ago)
 0
Sears optical lenses are TERRIBLE! I have been to several Sears opticals and have never had a problem with the doctors. Actually I found two that far exceeded my expectations (they both happen to work in private practices also). But almost every time I order glasses from the optical, something comes back wrong. They always tell me that it's the prescription and that I need to be rechecked by the doctor. But in the end, it's NEVER the prescription that's wrong. I ended up taking the prescriptions to a private Optometrist who made me new glasses and they were perfect each time. In the end, the Sears glasses were sub-par because of incorrect base curves (I'm still not sure what that means), and wrong measurements and "heights" (don't know what this means either). I have also learned that Sears uses their own brand of lenses and ultimately the quality is just POOR. I guess you get what you pay for. The 2 for 99 and whatever else they offer just gives you cheap glasses. I think that eyes are too important to mess around with. I'll continue to see the doctors there, but I'll be taking my glasses to that private Optometrist from now on.

reallyreallyticked says: (11 months ago)
 0
I'm extremely displeased with the customer service at their Bedford Avenue location in Brooklyn. Had a wheel alignment job done recently. Their website promises a "before and after" print-out of the specs to guarantee the job was done right. I was told that even though their printers didn't work, I'd be able to "get something" at the end of the job. The work took almost three times longer than promised, the mechanic got grease all over my car, and I didn't get the print-out that was promised. The customer service rep I dealt with was argumentative; clearly, this company doesn't believe that the customer is always right. I was told that even though I was entitled to a printout, I needed to go to a Long Island location since, their equipment always works. The alignment appears to be done correctly, I just have a big problem with their "bait-and-switch" tactics, and the fact that I was told I needed to go outside of my community in order to get the services that Sears Automotive Centers promises to everybody. Do yourself a favor, stay away. I have absolutely no intention of going back and plan to inundate them with e-mails and letters until they acknowledge my complaint.

LM11236 says: (11 months ago)
 0
Up until last fall, I had no prior problems with Sears.

LM11236 says: (11 months ago)
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I,ve had a master Protection agreement for over 20 years, until last year 2008, I had problem getting an appointment to service my heating equipment. Now before my contract expires, I am contemplating wheather I should take my business else where.

juilianred says: (11 months ago)
 0
i have a kenmore elite he washer and the repairman came and can't run a test, the sub and f35 keep showing up. it hard to keep two nursing student clothes wash if the machine don't work, the repairman said it will take two or three days to fix the problem. thisis the second time they came, and i ask the man to look up the recent repairman job on the machine he said it not listed and he told me that the sear had a policy only if they come four time i can get a new machine well how can you get a new machine if the repairman don't log the repair job in the computer. well i am not happy with the kenmore or dryer, or any kenmore product they have, they dont hold up to it work. i guess it made in the u.s. where they don't make a good product anymore.

hickorysearssucks says: (11 months ago)
 0
the store customer service has continued to decline. I have visited the store in the last two weeks and the sales people say they are afraid of loosing their job if they make any decisions, thats why the customer service has dropped. This is typical of a manager trying to only make themself look good to corporate. Forget the customers?

ruway says: (1 year ago)
 0
My service technician today was #0821447, he was on time, polite, very professional, did an excellent job, cleaned up after himself and was on his way. Thanks for good service!!

Brunner says: (1 year ago)
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Service ord. nr. 78315372 + 78315377; great job from courteous employees.

Brunner says: (1 year ago)
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We had several items checked by 0914812 and 0637629; both did outstanding jobs.

gywneth says: (1 year ago)
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Dennis was a complete repair man/ salesman,he explained everything to me and offered me warrantys,and other things to help me in the long run to save money.completely profesional.ROY LARSEN

delisle says: (1 year ago)
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Your phone service is very bad. Nothing good to say at all.


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