Sears Optical Reviews, Complaints and Compliments

terryann says: (1 day ago)

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Sears optical lenses are TERRIBLE! I have been to several Sears opticals and have never had a problem with the doctors. Actually I found two that far exceeded my expectations (they both happen to work in private practices also). But almost every time I order glasses from the optical, something comes back wrong. They always tell me that it's the prescription and that I need to be rechecked by the doctor. But in the end, it's NEVER the prescription that's wrong. I ended up taking the prescriptions to a private Optometrist who made me new glasses and they were perfect each time. In the end, the Sears glasses were sub-par because of incorrect base curves (I'm still not sure what that means), and wrong measurements and "heights" (don't know what this means either). I have also learned that Sears uses their own brand of lenses and ultimately the quality is just POOR. I guess you get what you pay for. The 2 for 99 and whatever else they offer just gives you cheap glasses. I think that eyes are too important to mess around with. I'll continue to see the doctors there, but I'll be taking my glasses to that private Optometrist from now on.

terryann says: (1 day ago)

 0

Sears optical lenses are TERRIBLE! I have been to several Sears opticals and have never had a problem with the doctors. Actually I found two that far exceeded my expectations (they both happen to work in private practices also). But almost every time I order glasses from the optical, something comes back wrong. They always tell me that it's the prescription and that I need to be rechecked by the doctor. But in the end, it's NEVER the prescription that's wrong. I ended up taking the prescriptions to a private Optometrist who made me new glasses and they were perfect each time. In the end, the Sears glasses were sub-par because of incorrect base curves (I'm still not sure what that means), and wrong measurements and "heights" (don't know what this means either). I have also learned that Sears uses their own brand of lenses and ultimately the quality is just POOR. I guess you get what you pay for. The 2 for 99 and whatever else they offer just gives you cheap glasses. I think that eyes are too important to mess around with. I'll continue to see the doctors there, but I'll be taking my glasses to that private Optometrist from now on.

liz57 says: (5 months ago)

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I will NEVET buy glasses agin from Sears. After spending $250.00 plus. The lenses are flaking and I'm out of luck no satisfaction. I have glasses that give me a headache from the 2 tone lenses. They talk you into the changing lenses for your eyes protection but after a year they GOOD for nothing. I am right now using glasses I brought 4 years ago. Can;t afford a new pair with the ecomony right now. Sears THANKS for screwwing thr little guy.

kiddoo says: (9 months ago)

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I am writing to express my dissatisfaction in the quality of the polycarbonate lenses in the glasses that my wife and I purchased from Sears Optical last July in Hanes Mall of Winston Salem, NC. I have since talked with a representative of that store about my problem (the lenses are never clear and seem to always have a cloudiness appearance in them even after cleaning) and was told that I was not using the proper technique in cleaning. I am 55 years of age and have worn glasses since the sixth grade. I take offense that I was told I don’t know how to keep my glasses clean. Before my purchase of glasses from Sears Optical, I have NEVER had a problem with cleaning my glasses to a point where they are clear and don’t distract my vision from being cloudy. The quality of your lenses, in my opinion, are substandard from any that I have ever owned.You can be sure that if anyone asks us where we purchased our glasses, we will gladly tell them Sear Optical and the rest of our story about the quality of lenses the sell.