Sears Optical Reviews, Complaints and Compliments

bonfire says: (1 week ago)

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Both my husband and I purchased new glasses in July 0f 2009 at a Sears store in Madison, Wi. He had the lens replaced once under warranty due to scratching. My pair are now severely scratched on both lens as are his replacement lens. We both paid extra for the scratch guard treatment. Sears will not do anything to replace the lens and have told us we must be cleaning them improperly. I always clean them with solution and cloth. We are very disappointed with Sears optical.

Judib says: (2 weeks ago)

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First, I shop at Sears Often. First pair of glasses I bought was in the later part of 2009. I went back Jan 2010 because the protective coating was wearing off of my glasses and leaving cloudy spots. Plus they scratch way too easily. The man working there said maybe I washed them with the wrong cleaner and that NOW they offer an insurance policy for lenses. (too late for me. He offered to do NOTHING. I have always bought glasses at a reputable optical store (paid more) but have NEVER had an issue like this and NEVER received a reponse like SEARS...(sorry). I will NEVER purchase glasses at Sears and will tell EVERYONE I know about the lack of product relibility.

yodagirl06 says: (2 months ago)

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In May, 2007 I went to Sears to get glasses. I had just gotten vision insurance and needed a new pair. The salesperson told me that with the specials they were running, it would cost just the same as it would with insurance. I paid $299.00 roughly for glasses. My lenses kept popping out. I kept going in to get it fixed. I finally get my lenses to stay in but the earpieces keep coming loose. I went in 6 or 7 times plus tightened them myself. My mom and I have been getting glasses from Sears for many years and this is the first pair I have had so much trouble with. I talked to my insurance company, but because it was so long ago, I can't get money back. I think Sears ought to give me back what my insurance would have paid for. My glasses are scratched, bent up from falling off my head when I look down. I don't believe they did not know what my plan covered. I asked about my insurance, but nobody knew anything. What can I do? I could not afford glasses and would not have bought them without insurance. They told me they would talk to them and get it straightened out, but they never called me back. Then I hear the salesperson who helped me is on leave for family problems and they knew nothing about any calls or glasses pertaining to me.

terryann says: (3 months ago)

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Sears optical lenses are TERRIBLE! I have been to several Sears opticals and have never had a problem with the doctors. Actually I found two that far exceeded my expectations (they both happen to work in private practices also). But almost every time I order glasses from the optical, something comes back wrong. They always tell me that it's the prescription and that I need to be rechecked by the doctor. But in the end, it's NEVER the prescription that's wrong. I ended up taking the prescriptions to a private Optometrist who made me new glasses and they were perfect each time. In the end, the Sears glasses were sub-par because of incorrect base curves (I'm still not sure what that means), and wrong measurements and "heights" (don't know what this means either). I have also learned that Sears uses their own brand of lenses and ultimately the quality is just POOR. I guess you get what you pay for. The 2 for 99 and whatever else they offer just gives you cheap glasses. I think that eyes are too important to mess around with. I'll continue to see the doctors there, but I'll be taking my glasses to that private Optometrist from now on.

terryann says: (3 months ago)

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Sears optical lenses are TERRIBLE! I have been to several Sears opticals and have never had a problem with the doctors. Actually I found two that far exceeded my expectations (they both happen to work in private practices also). But almost every time I order glasses from the optical, something comes back wrong. They always tell me that it's the prescription and that I need to be rechecked by the doctor. But in the end, it's NEVER the prescription that's wrong. I ended up taking the prescriptions to a private Optometrist who made me new glasses and they were perfect each time. In the end, the Sears glasses were sub-par because of incorrect base curves (I'm still not sure what that means), and wrong measurements and "heights" (don't know what this means either). I have also learned that Sears uses their own brand of lenses and ultimately the quality is just POOR. I guess you get what you pay for. The 2 for 99 and whatever else they offer just gives you cheap glasses. I think that eyes are too important to mess around with. I'll continue to see the doctors there, but I'll be taking my glasses to that private Optometrist from now on.

liz57 says: (8 months ago)

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I will NEVET buy glasses agin from Sears. After spending $250.00 plus. The lenses are flaking and I'm out of luck no satisfaction. I have glasses that give me a headache from the 2 tone lenses. They talk you into the changing lenses for your eyes protection but after a year they GOOD for nothing. I am right now using glasses I brought 4 years ago. Can;t afford a new pair with the ecomony right now. Sears THANKS for screwwing thr little guy.

kiddoo says: (11 months ago)

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I am writing to express my dissatisfaction in the quality of the polycarbonate lenses in the glasses that my wife and I purchased from Sears Optical last July in Hanes Mall of Winston Salem, NC. I have since talked with a representative of that store about my problem (the lenses are never clear and seem to always have a cloudiness appearance in them even after cleaning) and was told that I was not using the proper technique in cleaning. I am 55 years of age and have worn glasses since the sixth grade. I take offense that I was told I don’t know how to keep my glasses clean. Before my purchase of glasses from Sears Optical, I have NEVER had a problem with cleaning my glasses to a point where they are clear and don’t distract my vision from being cloudy. The quality of your lenses, in my opinion, are substandard from any that I have ever owned.You can be sure that if anyone asks us where we purchased our glasses, we will gladly tell them Sear Optical and the rest of our story about the quality of lenses the sell.