Sears Home Service Consumer Complaints

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Sears Home Service Reviews

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awful service

Sears Home Service Consumer Complaint
I have SO MANY bad things to say about Sears Home Service that I can't even write it all. Too many repair appointments with service technicians not showing up after I was home an entire day. Too many negative experiences with their call center. I will NEVER use them... More...
(Real Estate, Brokers, Mortgages)
doggirl Add a Comment
Use someone else for your appliance repair

Sears Home Service Consumer Complaint
I bought some Kenmore appliances--first mistake. Both appliances, a refrigerator and dishwasher, are poorly manufactured, required frequent repair and perform poorly. My latest experience, however, is with Sears 1-800-4-my-home. I called to schedule repair service and... More...
(Real Estate, Brokers, Mortgages)
pissedoffatsears Add a Comment
central air/heating unit

Sears Home Service Consumer Complaint
my husband and I bought a central unit a couple of months ago from sears. We told the sales rep when he came out that we are adding on to our house and he told us that when we were ready to call him and he would come out and create a new contract to put duct work in the new... More...
(Real Estate, Brokers, Mortgages)
bearrk Add a Comment
Weber grill

Sears Home Service Consumer Complaint
We purchased a sears grill a little over 2 years ago replacing our weber which we had for over 10 years. when purchasing we were told how this kenmore grill was superior. Well in just a short time we found out it wasn't finally decided to have it repaired the parts... More...
(Real Estate, Brokers, Mortgages)
wilfrede Add a Comment
Awful service

Sears Home Service Consumer Complaint
To whom it may concern. I have spent over an hour on the phone being transferred to different customer service reps. I then gave up and tried requesting a supervisor. While waiting for a supervisor, I then somehow got transfered to another department. I then gave up. I have... More...
(Real Estate, Brokers, Mortgages)
bangthedrum Add a Comment
DRYER PM

Sears Home Service Consumer Complaint
We recently had a PM done to our dryer and we are very dissapointed by the result. Liner on insulation was dis- lodge and tore up .Talk to service dept and re schedule and were told it would be free of charge and covered under 90 day warranty.However we were charge and... More...
(Real Estate, Brokers, Mortgages)
fcalderon Add a Comment
Sears

Sears Home Service Consumer Complaint
I recently had a service call regarding an oven that was malfunctioning. The service man told me what was needed and the price. I told him I wanted to check the price of a new oven versus having the old one fixed. He said that was fine and if I decided to get it repaired I... More...
(Real Estate, Brokers, Mortgages)
Cissy Add a Comment
Nordic track

Sears Home Service Consumer Complaint
Seems Sears has no interest in servicing Nordictrak Treadmill once warranty has expired - incredible run around, Sears only wants to sell parts (even when we don't know what's needed) ...and then when they can't sell you parts, they shift you off to an... More...
(Real Estate, Brokers, Mortgages)
BrokenNordic Add a Comment
Sears

Sears Home Service Consumer Complaint
repairman fix my oven for 269.00$ and now i can,t shut the oven off very upset.can,t get a repairman till maybe tomorrow. More...
(Real Estate, Brokers, Mortgages)
cmoore Add a Comment
Scheduling Appointments

Sears Home Service Consumer Complaint
7/17/09 You gave me appointment to repair my KENMORE refrigerator on 7/20/09, between 12:00 PM & 4:00 PM. 7/20/09 You called and cancelled this appointment and re-scheduled me for 7/21/09, between 8:0 0 AM and 121:00 PM> NO ONE SHOWED!! I called repair... More...
(Real Estate, Brokers, Mortgages)
philipe110 Add a Comment
Sears

Sears Home Service Consumer Complaint
Our sears water softener stopped working and we called Sears. The repairman came and charged us $69 for the service call and told us that the softener had a hard crust of salt on the bottom of the softener. He told us to use hot water to dissolve the salt and handed us a... More...
(Real Estate, Brokers, Mortgages)
gray Add a Comment
Over Charge

Sears Home Service Consumer Complaint
Scheduled an appointment to fix a 2 year old Kenmore fridge. Was told it would cost $65 for the service call plus, wharever parts that was used. When the serviceman arrived all he did was to adjust the controlls in the freezer compartment, Since there was no parts involved... More...
(Real Estate, Brokers, Mortgages)
Nevershopagain Add a Comment
Sears phone dis-service

Sears Home Service Consumer Complaint
After my Sears garage door remote controller broke I called to see if I could get a replacement. A unit was suggested ($56.00) and I ordered it. Two weeks later it showed up and I installed it. Trouble is it only worked once and then stopped. I called the service line... More...
(Real Estate, Brokers, Mortgages)
Panosum Add a Comment
Sears service technicians are repeat noshows

Sears Home Service Consumer Complaint
If you need an appliance repair, I would not recommend Sears. Twice I've gone online and booked a repair appointment. Twice I took of work and the technician was a no show, there was no call from Sears to notify me. The first time this happened, they were able to... More...
(Real Estate, Brokers, Mortgages)
kittyinthecity Add a Comment
Sears -- Phone Us So We Can Hang Up On You!

Sears Home Service Consumer Complaint
After an impossible morning spent trying to get satisfaction from Sears Delivery, I sent them the following message: I am writing today about your truly abysmal customer service. Last week, we purchased a treadmill from the local Sears store. We were assured you had it... More...
(Real Estate, Brokers, Mortgages)
Alexk1952 Add a Comment
SEARS HOME SERVICE

Sears Home Service Consumer Complaint
I called to schedule a Sears service for 2 appliances. I purchased an plan for my 1st appliance and was told that since i had multiple appliances my 2nd appliance would be 32.99. when the tech showed up he repair the 1st appliance and told be another repairman would be there... More...
(Real Estate, Brokers, Mortgages)
SSCARO Add a Comment
Sears, YOU SUCK! when it comes...

Sears Home Service Consumer Complaint
Sears, YOU SUCK! when it comes to customer service. My Kenmore diswasher stopped working after four years . Leaking all over the floor so i went online to set up an appointment to have their service department come out to the house and look it over. For their fee of $50.00 .... More...
(Real Estate, Brokers, Mortgages)
Dennis Add a Comment