Sears Consumer Complaints

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Sears Reviews

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Sears is a scam

Sears Consumer Complaint
I recently had a horrible experience with Sears. I purchased a service contract #198594780800018 for a dishwasher for $204.99 and was told at the time of purchase that “we will service your dish washer and make it as good as new and if we can’t fix it we will... More...
(Internet Services)
BillyInChicago Add a Comment
The usual Sears incompetence

Sears Consumer Complaint
I recently ordered some lawn mower parts for my Sears Craftsman mower. From past experience with Sears, I fully expected problems with the order. I was not disappointed. First, they sent rear wheels instead of the front wheels I ordered.(they did send the front wheel... More...
(Internet Services)
fupchurch Add a Comment
Sears appliance and Service is terrible

Sears Consumer Complaint
I purchase a Kenmore Elite front load washing machine 3 years ago. Since then the same part has been replaced 3 times and numerous other parts. I have the service repairman at my house 7 times since September and had atleast 10 phone call placed to them. At this point in... More...
(Internet Services)
JDANIELS Add a Comment
Sears Worst Store Ever

Sears Consumer Complaint
I went to the Sears on Front Street in the Kansas City Metro area. The customer service associates were rude, hostile, mean and refused sell to me. The old man that assisted me actually told me to go somewhere else to purchase what I needed, knowing or thinking I had to... More...
(Internet Services)
ConnieLaw2009 Add a Comment
Sears waste of my time

Sears Consumer Complaint
I have been a very satisfied Sears Customer for more than 50 years. I have been buying Craftsman tool, Kenmore appliances, Sears shoes and clothing and Sears electronics, home and automotive products and services for all those years. All of these years Sears has treated me... More...
(Internet Services)
gator1 Add a Comment
Sears Rebate

Sears Consumer Complaint
Bought a mattress at Sears because they advertised free delivery ($75) after submission of mail-in rebate. We completed and mailed the rebate form with all the required documentation. Purchased the mattress on July 4 2009 and mailed in rebate July 15, 2009. As of October... More...
(Internet Services)
lfrawley Add a Comment
Sears Repair Services

Sears Consumer Complaint
There was a gas leakage from the pipe of kitchen stove after the local electrical company inspection done last Sunday. My husband called the Sears Repair Services department immediately to schedule repairing appointment as where we bought the product and installation service... More...
(Internet Services)
irisso Add a Comment
Sears Bad Company

Sears Consumer Complaint
Summary: Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don't want to follow through on providing the service. Rating should not be "Please Improve" because I feel no need to be civil with... More...
(Internet Services)
AvoidNT Add a Comment
Sold my merchandise

Sears Consumer Complaint
My complaint is that i bought a 72" surfaace top for a work station and it was sent to Merchandise pickup. When i went to pick it up i was informed that they couldnt find it. So all they wanted to do was refund my money. I didnt want the money back i need the work... More...
(Internet Services)
madashell1 Add a Comment
Sears bad service by installer

Sears Consumer Complaint
Very dissapointed with them. I bought a Shed and they delivered it on time. But I had bought installtion with it. The installation did not happen. They did not call me to say that they won't be able to do the work on the specified date. Now they are telling me next week.... More...
(Internet Services)
fauzira Add a Comment
Sears Parts Department in Pineville, NC

Sears Consumer Complaint
Very rude and incompetent people @ Sears in Pineville, NC. I will never go back there to order any parts. As matter of fact I will avoid Sears products in order to avoid using their Parts Department. More...
(Internet Services)
monzavifar Add a Comment
poor customer service

Sears Consumer Complaint
I own a number of rental homes and called to request a service appointment for an appliance. I was left waiting on the phone for 15 minutes, until I hung up in frustration, vowing never to buy anything more from Sears. More...
(Internet Services)
billscomplaint2 Add a Comment
Sears is now part of the problem

Sears Consumer Complaint
I have a Sears Credit Card which is a big mistake! We do not have a very big balance and have been making our payments online for over a year but now that Citibank has taken over the account, we are having problems making our payment. For some reason a new card was issued to... More...
(Internet Services)
nnsn Add a Comment
Garmin with Beanbag dash mount false ad

Sears Consumer Complaint
on 6-28-09 I ordered a Garmin that was to include a beanbag dash mount. The Garmin came but no beanbag dash mount. Sears only answer is to just return the Garmin because of a missing part. There is nothing wrong with the Garmin. They just didn't send the beanbag dash... More...
(Internet Services)
timmay1808 Add a Comment
Sears Online Fails to Deliver

Sears Consumer Complaint
I ordered online, for home delivery the Premier 36 in. Jumbo GearBox on 21 June 2009. I was given the Expected Arrival Date of 9 July. On 8 July, I was called by Sears 3 times to let me know that delivery would be on 10 July, instead of on the 9th. On the 10th, the driver... More...
(Internet Services)
ARCustomer Add a Comment
Sears keeps autistic customer's $600

Sears Consumer Complaint
Last March, (2008), I bought four appliances from Sears. I only picked up three of them then, but because I lost a receipt, I did not go to pick up the fourth until a month ago (May 2009). I had lost track of my receipt. Finally, last month I brought my self to Sears, with... More...
(Internet Services)
mark13 Add a Comment
Sears

Sears Consumer Complaint
Sears is a company that you should never vist and certainly never buy any product from them. The once dependable Sears Warranty is no longer in effect. If you buy a warranty they will not repair the product. More...
(Internet Services)
johnwendell Add a Comment
Warranty and Service

Sears Consumer Complaint
We bought all of our appliances for a new home 2 1/2 years ago from the local Sears store...great experience. We bought an extended warranty on several items. Now, Sears will only tell you what DAY they are coming and will not give you a time frame (i.e. 8 AM to noon). I... More...
(Internet Services)
GeorgiaBoy Add a Comment
New Walk Behind Mower

Sears Consumer Complaint
I purchased a new walk behind mower on May 3, 2009 from a suburban Chicago Sears store and used it twice. Each time it worked well. On May 16, after several attempts, it would not start. I called the store and spoke with someone in lawn and garden who told me to bring it... More...
(Internet Services)
jholly Add a Comment
Rebate

Sears Consumer Complaint
I submitted a rebate on the internet and received a confirmation. When I did not receive my check for 60.00 in the time frame allowed, I contacted the rebate dept. who told me they would resolve it and get back to me by email. It is 4 business days and nobody has contacted... More...
(Internet Services)
handfootlady Add a Comment