Qantas Reviews and Complaints
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Qantas Reviews
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Qantas is inflexible and rude
Qantas Consumer Complaint
Booked a flight for my family of 5 pax online and after putting in my credit details, it tried to verify and after a long pause, showed an error page. So I had to restart the booking and managed to complete the booking the 2nd time. The shock came when I received my credit... More...
(Travel Services, Hotels) -
BAD customer service
Qantas Support Ticket
lost our luggages twice going and coming back, didn't get the special meals ordered before hand. More...
(Travel Services, Hotels) -
BAD customer service
Qantas Consumer Complaint
Travel with Qantas on 29 May - 9 Jul 09. Have written a complaint thru Qantas website but since no answer. Your staff are incapable to give the correct info, resulted us arriving without our luggage since qantas staff didn't do their job and same thing with coming back... More...
(Travel Services, Hotels) -
Qantas class discrimination
Qantas Consumer Complaint
I travelled to Sydney on the weekend. On the way up I checked in online 20 hours prior. I only had a choice of three seats in the plane. This was ok because I was flying by myself. On the way back to Melbourne the same thing happened although myself and my fiancé had... More...
(Travel Services, Hotels) -
Comfort, food and service.
Qantas Consumer Review
We are a pensioner couple who flew with Qantas (economy class). We came home yesterday (21/03/@009)to Queensland after having flown to Perth with Qantas both ways. We stayed for a week in a B. & B. place in the Perth hills and had a lovely time. We... More...
(Travel Services, Hotels) -
Customer intimidation
Qantas Consumer Complaint
My flight QF566 from Perth to Sydney was cancelled due to engineering problems. After a couple of half started messages over the PA the instructions were to line up at the Customer Service desk if you did not live in Perth. I lined up as I live in Sydney and after waiting a... More...
(Travel Services, Hotels) -
Qantas fails miserably in customer service
Qantas Support Ticket
Qantas is in trouble for good reasons. Despite many conversations with agents regarding meal and seat requests, none were recorded. No special attention or compassion was given to me, despite being very pregnant. In fact, I was met with rudeness and told that maybe I... More...
(Travel Services, Hotels) -
Really diappointed
Qantas Consumer Complaint
I recently travelled from Calgary to Melbourne on Qantas and was very disappointed. My husband booked directly with the airline and informed the agent that I was pregnant and needed an aisle seat at the very least. We also requested a kosher meal with the booking. We phoned a... More...
(Travel Services, Hotels) -
Customer Service no good
Qantas Consumer Complaint
5 times my flight has been delayed. % times i have been told that the 10:30am service from sydney to melbourne has been combined with latter flights. I have had discussion with fellow fliers and they have told me of similar experiences. Would Qantas delay a flight with... More...
(Travel Services, Hotels)
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