Microsoft Consumer Complaints All Reviews

Microsoft Corporation, or often just MS, is an American multinational computer technology corporation with 79,000 employees in 102 countries and global annual revenue of US $51.12 billion as of 2007. It develops, manufactures, licenses and supports a wide range of software products for computing devices.

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  • power pont for MacBook dont do sample funktions



    %u0421%u0447%u0438%u0442%u0430%u044E, %u0447%u0442%u043E %u044D%u0442%u043E %u043F%u0440%u043E%u0441%u0442%u0443 %u043D%u0435%u0434%u043E%u043F%u0443%u0441%u0442%u0438%u043C%u043E %u0432 %u043B%u0438%u0446%u0435 %u0432%u0430%u0448%u0435%u0439 %u043A%u043E%u043C%u043F%u0430%u043D%u0438%u0438 %u0434%u0435%u043B%u0430%u0442%u044C %u0442%u0430%u043A%u0438%u0435 %u043D%u0435%u0434%u043E%u0440%u0430%u0431%u043E%u0442%u043A%u0438. %u041F%u043E%u043B%u044C%u0437%u043E%u0432%u0430%u0442%u0435%u043B%u0438 %u041C%u0430%u043A%u0431%u0443%u043A - %u044D%u0442%u043E... More...
    (Education, Schools)
    nouhou's Picture   nouhou    0 Comments   Comments

  • Microsoft XBOX Live Auto Renew SCAM



    SO they removed the auto renew cancel subscription link so they can keep charging me but the worse part didn't get the service because they suspended my account so I could not use anything. But they said it was because I didn't pay but that's because they did not accept my payment. Not only did I not get the service but I did not get my free games and now I have a overdue balance and cannot use my account because its suspended talk about scam. How dare them suspend my account not let me pay or cancel. Customer service Horrid they did not call in over 48 hours I had to call... More...
    (Miscellaneous)
    Jaylee88's Picture   Jaylee88    0 Comments   Comments

  • Windows 10



    Microsoft gave Windows 10 away for "free" or so they say. All Windows 10 users now know this was a lie. The stress, disappointment, and lack of useful support for this product is now famous. My latest gripe is that my Canon Powershot G6 camera, that my now-deceased mother gave me, no longer Plugs and Plays. In fact, my computer no longer even recognizes it. Canon claim to provide an update for Windows 10, but this was a waste of internet data as it did not work. I refuse to throw out a perfectly good camera just because two greedy corporations have "decided" my... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Jumbeen's Picture   Jumbeen    0 Comments   Comments

  • unbelievable



    On may 17, 2017 spoke with Ryan Harrison? (tech ) at tech support ( new York??) Claimed to have emailed a $1074 cheque to me. I checked and spoke to him everyday and everyday he swore it had been sent each and everyday until May 21 when he suddenly disappeared. Nothing happened. May 24 spoke with Steven Smith? (co-worker?) refused to give me code, who said Ryan was suddenly sick and won,t work and that he was going to clean up mess. Nothing. May23 spoke to Johnathon ( he said he was payment dept), he says check totals and email had been sent. May 26 Spoke to Xavier (supervisor), now... More...
    (Repair Services)
    Royalmess's Picture   Royalmess    0 Comments   Comments

  • Microsoft Surface Pro 3 - cracked - no help



    I purchased a Surface Pro 3 in Dec. Arrived with no sound hardware. Sent back and Microsoft sent a replacement in few days --- great!!! Replacement has a cracked screen. Made my first phone call regarding this Feb. 2 (about a week after arrival ) No help nothing done. Kept sending me from one person/dept. to another. Think I have talked to every dept. No help. Now story is "it is past 30 days", well yes it is, since Feb. 2nd, but it had not been close to 30 days when I started the process. I have called almost every day since Feb.2 except for a 6 day trip we took. I am... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    wpfolk's Picture   wpfolk    0 Comments   Comments

  • Media presentation



    It seems that Microsoft as well as other Media like AOL is dead set on attacking the United States by attacking our president. I noticed that most of its employes work and live outside the U.S. which I now understand why the attacks. Rest assured I will never by a Microsoft item in the future nor will I buy from anyone that advertises on Microsoft. More...
    (Miscellaneous)
    Blubouy's Picture   Blubouy    0 Comments   Comments

  • web sight q&a



    the call center that I got from the website I was spoken to VERY RUDLEY when I asked to speak to a supervisor I was told NO and they guy hung up on me when I asked why I couldn't speak to the supervisor. The reason for the call was I was trying to reach another company all I was trying to do was let them know that their number was on another companies web site for customer service. But no matter the reason for my call I should not have been talked to like that, I should not have been hung up on and when asked the guys name he refused to give it to me he never even identified him self... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    joleeeee's Picture   joleeeee    0 Comments   Comments

  • Broken Surface Pro



    Unboxed my Surface Pro to find a broken pixel line across the screen. Totally understandable - these things happen. Ms Live Chat service - wait for response. Explain the problem (also explain that I am a Microsoft trained IT consultant and that the problem was hardware not software. Spent an hour performing totally unrelated tasks only to be told that indeed it was a hardware problem. Infuriating. Explained I needed to replace asap because I had a business trip coming up. Was told I didn't qualify for the express service... Infuriating. They sell broken equipment then start... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    flaschard's Picture   flaschard    1 Comments   Comments

  • personal use windows 10



    I purchased windows 10 because I was advised I had to by one of your technical support employees. But I have got windows 7 on my new computer and apparently I can upgrade to windows 10 for free because I already have windows on my new computer. I paid $153.64 for windows 7 and was upgraded to windows 10. I have my purchase number etc, I have the name and employee number also. I also have the product key number. Employee: Dexter: ID Number: 1302562385. I cannot afford to unnecessarily spend money on products I may not need. I trusted in your advice and services.It actually took your... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    deannawilliams111111's Picture   deannawilliams111111    3 Comments   Comments

  • Telephone calls from people claiming to be Microsoft support.



    I have been receiving phone calls from people claiming to be Microsoft / TalkTalk help line. They tell me I have a lot of issues that are making my computer faulty. Like a fool I believed them and let them take control of my computer and after being asked form my personal and Bank details I smelt a rat and turned off the modem. I know a little about computer and managed to take out some of what they had installed. I am still plagued with these people and they seem to know as soon as I switch on my modem and phone me directly. BE WARNED. More...
    (Miscellaneous)
    MrGulable's Picture   MrGulable    1 Comments   Comments

  • Microsoft 10 crashed my computer



    I couldn't wait for the new Microsoft 10 to come out for my free download.... Boy am I sorry.... I have a Dell laptop which runs off windows and never had a problem with it. Then I download mic.10. Not only does it tell me to do updates to use it but after several attempts to get it fixed by random tech.support companies that claim they worked for Microsoft then wanted 200.00 to fix it I finally found a Microsoft tech.he talks me into paying for them to work on it for 2daysand then I end up with a blue screen and the tech telling me I need to purchase a new hard drive from Dell. I also... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Tlc9392's Picture   Tlc9392    2 Comments   Comments

  • Updating from Windows 7 to Windows 10



    Today is 8/23/2015 and I have been trying to install Windows 10 on my machine since it came out (7/29/2015). The first day it released I called their "Level 1" Customer Service and they logged in to my computer to try and see what the issue was. After 8 hours on the phone with them, yes 8 hours...my computer started to "blue screen of death" randomly as they were changing things. Since the first day I have spent over 24 hours on the phone with Microsoft trying to get it fixed. I have been escalated to "level 2" and had a grand total of about 6 different... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Taslantic's Picture   Taslantic    0 Comments   Comments

  • Windows 10 installation



    During the installation of Windows 10, my computer froze and now just keeps trying to download the icons shown on one of the screens. I cannot access any thing other than the task manager. Called Microsoft support staff and after waiting about 5 hours from the time I was to be called, a support tech started to help resolve the problem. However, before he solved the problem, the call terminated and I was notified by e-mail that due to shift change he had to end the session. He scheduled another time but failed to call. After another call, he promised to get back to me at an agreed time... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    edpatents's Picture   edpatents    0 Comments   Comments

  • call+sms filter not working



    I recently bought Lumia 640XL. Have been using windows phone for a long..but unfortunately this time..faced difficulty in using call+ sms filter app in my new phone. Everytime wen I try using the same...it gives message....sumthing went wrong...try again later... What to do in this case.... Kindly help resolve the above issue at the earliest....waiting for an earnest rly.... Regards More...
    (Mobile Phones)
    kritipathak's Picture   kritipathak    0 Comments   Comments

  • windows...



    I have a computer. its about 1 year and a half old. It has never worked right. It came with windows 8. It hasn't been used for along time because it never works and is more of a pain. When windows 10 came out I thought I would try and see if that would solve the issue. After waiting a few days in "line" for my download, I had installed windows 10. I then decided to do a full system refresh to make sure there wasn't any other issues other then the OS. 3 times I tried to refresh and then reset the computer. Every time it would say "unable to refresh/reset... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    kash13's Picture   kash13    0 Comments   Comments

  • EXTREMELY Disappointed



    I have been having user account issues on my laptop version Windows 8.1. with switching between user accounts. Managed to refresh my system the first time. Got back in the second time by skin on my buns. I contacted Microsoft about the problem as I have researched the issue and it all points to Microsoft and an error in W8.1. During our brief chat session in which it took some coaxing to even get responses out of my Microsoft representative, I received a simple, "contact your manufacturer, this is not our issue" response. I am so very disappointed. Lousy customer service! Very lousy. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    ardyp's Picture   ardyp    0 Comments   Comments

  • DISPLAY PROBLEM



    I HAVE BROUGHT LUMIA 640XL DS RM-1067 CV IN WHITE ON 23 MAY 2015 TODAY 25 OF JUNE 2015. I HAVE JUST START MY MOBILE IN THE MORNING A BLACK SPOT WAS SEEN ON THE SCREEN IN MY OFFICE AT 9 AM. AFTER 10 THE SPOT SPLIT THE HALF PORTION OF THE MOBILE. I HAVE ASKED THE NOKIA CARE THEY TOLD THAT THE DISPLAY WAS CRASHED.BUT I HANDLE THE MOBILE WITH CARE AND I HAVE MY FLIP COVER.THEY TOLD THAT I WILL COST 7500 TO REPLACE THE DISPLAY SO THEY HAVE TO ORDER. I WANT TO ASK A QUESTION THAT WHAT IS THE USE OF WARRANTY FOR 1 YEAR IF THIS HAPPEN IN ONE MONTHS. PLEASE REPLY THE SAME MY NAME IS ARPON... More...
    (Mobile Phones)
    arponneog123's Picture   arponneog123    0 Comments   Comments

  • live email



    I.ve recently changed mobile devices and cannot and have now been locked out of my email account. ive been using this account for years. ive tried the recovery protocol byt the email address I have for recovery no longer exists as it was a company email and I no longer work for that company so the account has bee deleted . ive tried the application to restore the account but the system keeps rejecting my application saying that I am not providing enough info . so frustrating its been months now and I really need access to my account. can anybody help . More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pato's Picture   pato    0 Comments   Comments

  • PRICE INCREASE



    My surface pro 3 tablet was dropped recently, I was quoted the price online for a fixed screen repair for $330 aud. So, I sign into Microsoft a week later because I had saved up enough money. As a uni student I rarely have enough funds anyway. I sign in to pay and receive the biggest shock of my life. The price has increased to 464! I was explciitly quoted $300 by a representative after numerous lengthy chats and even have an email recorded about it. Furthermore, all the items microscoft have given me are broken. The new charger I was given to replace my old broken one BECAUSE of... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    NICOLEE57's Picture   NICOLEE57    0 Comments   Comments

  • Hotmail account suddenly disappeared, no help from Microsoft



    At around September 2014 an active (used at least weekly) hotmail account that I had been using since at least 2004 (likely earlier) disappeared. By disappeared, I mean that my login no longer worked, and the account could not be found on their database anymore. I did not request this. After hours of contact with representatives using the instant chat support feature that Microsoft offers in addition to several escalation requests and emails exchanged with various departments (most of which I have copies of) there was absolutely no progress on this matter. I was being passed around... More...
    (Internet - Sponsored by DIRECPATH)
    steffenc's Picture   steffenc    0 Comments   Comments

  • Possible telephone Scam



    This morning I had to intervene to a call made to an elderly lady, the person calling said he was from Microsoft and I was to go onto the computer and he would help me get rid of the unwanted virsus that apparently was downloaded. l told him I could do that myself and I asked him for his telephone no, his answer was because I was refusing his help he would disconnect the lady Microsoft account. More...
    (Repair Services)
    treasure44's Picture   treasure44    2 Comments   Comments

  • Excel not working and no help given



    http://microsoft-reviews.measuredup.com/1/Reviews/Consumer-Complaint-1 I bought Office for Mac Home & Student on 16 Feb over the phone from Microsoft Store (order 14830219100 £109.99). The sales lady came onto my mac and worked through the installation with me. WORD seems to work fine. I first tried to use EXCEL on 23 Feb. When I clicked on the logo in my dock to open Excel, my mac thought for a while and then opened about 25 non-excel documents, mostly .pdf and .jpg, but a couple of Word documents and eventually an Excel document which I had not asked to be opened. This took... More...
    (Miscellaneous)
    dleeper's Picture   dleeper    0 Comments   Comments

  • Dell Hell and Microsoft Rip Off



    I made the gross miscalculation of purchasing Microsoft Office 2013 Home and Student version from Dell. (I didn't want to spend big bucks.) I asked Dell two questions: 1. IS THE SOFTWARE ON DISK? 2. THIS IS NOT A YEARLY LICENSE IS IT? I was assured yes, it is on disk and is a permanent license. When it arrived, I learned NEITHER of those conditions were met. No disk; a key card and download site. Trying to install this garbage was also problematic; it would NOT accept the license key. I called Dell and someone did a shared session and if finally installed. However, when I... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    OldCrone52's Picture   OldCrone52    1 Comments   Comments

  • Support service.



    I am extremely dissatisfied for several reasons during my experience with Microsoft and Microsoft support: I have been trying to retrieve my Microsoft account since January 2013, I started by filling in a simple password reset form as much as I could providing as much information as I could. This went on around 30 times the first year and nothing happened other than the process not working. After googling the best process to go through next and scanning various forums which mostly mentioned Microsoft bad support, I decided to try and find a chat support if there was one. I eventually found... More...
    (Entertainment, Movies, Events)
    Aidens31's Picture   Aidens31    0 Comments   Comments

  • Microsoft consumer report complaint



    Just to illustrate how ridiculous Microsoft is and unconcern they are for customer support. Delivery of Services is best that I could find for why I am filing this complaint. Not delivery of services, like to my home; but, yes, delivery period. Especially customer services is the listing missing from the selection provided I think incorporated and accommodates my complaint. My experience was like dealing and talking to a robot, wading through bureaucratic inertia. I can't wait to get rid of my PC. Window 8.1 and Microsoft (anything) especially outlook.com can kiss my A!%! More...
    (Delivery Services)
    rssllbll55's Picture   rssllbll55    0 Comments   Comments

  • Microsoft support



    I would like to raise alarm of security issue by one of the customer support personnel . I spent one hour on the phone to a person who I authorised to access my computer to gain remote support. This person ended telling me that to activate my product ( office ) he has to transfer me to the account area who there are close, when I objected he hang up on me. Then I found out that I could do all the work by myself through switching accounts. So the person either he has no idea of what he was doing or he deliberately gained access to my account for personal reasons. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Robarasheedog's Picture   Robarasheedog    0 Comments   Comments

  • Microsoft MAJOR Letdown



    Recently my old Xbox 360 broke so I prordered the blue 500 Gb bundle. It arrived late and after a week of use started getting louder and smelling like burning plastic. I contacted Microsoft repeatedly to to see if this was a dangerous issue and ALL the agents told me to send it in for repairs immediately. I did and an entire month later it arrived back at my house with a note saying nothing was wrong with it. Not only did it arrive with scratches and scuffs on the outer casing, but it sounds and smells just as bad as before! AND now a month or so later is is refusing to download content... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    2theMax's Picture   2theMax    0 Comments   Comments

  • Are you kidding me



    I am a hard working citizen of the USA I work my but off for the little bit of money that I get my son last year had to have the X box 1 last year begged and begged so with the price of 700 dollars I took extra shifts to provide this for him when I saw the X box 1 this year for 349 dollars and a free game this blew my mind selling this for almost half what it was just a year ago and a free game actually made me pHisycally sick this should b made right and would like a response my email address is turbo_weeks@yahoo.com More...
    (Miscellaneous)
    travistoddweeks's Picture   travistoddweeks    0 Comments   Comments
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