Magic Jack Reviews, Complaints and Compliments
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Magic Jack Reviews
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Key local calls do not connect
Magic Jack Support Ticket
I can call some local numbers but every time I call my wife's work I can not get through(busy signal). When she tried to call me from the hospital she got a busy signal even though I was not online at the time and ditto when her work tries to call her. These problems have... More...
(Computers, Software, Hardware - Sponsored by APPLE)
MeasuredUp Tools
Magic Jack Reviews
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ruined computer
Magic Jack Support Ticket
MagicJack caused internet connectivity issues and the inability to use my desktop computer. The online chat was ridiculous...no support whatsoever...they have no phone contact to lodge a complaint....I had to have my desktop completely rebuilt after installing the unit...and... More...
(Computers, Software, Hardware - Sponsored by APPLE) -
No solution
Magic Jack Support Ticket
I could not register my magic jack. I spent an hour with a rep online and in the end they said to try back in a couple hours. A day later I tried again and the exact same thing happened. I have spent two hours and tried it on two computers and nothing has worked and there is... More...
(Electronics, Appliances - Sponsored By BEST BUY) -
Magic Jack Phone service
Magic Jack Support Ticket
I have tried to use Magic Jack to attend business conference calls. It keeps cutting the calls off. When I called magic jack support they said that the conference call provider must be registered with Magic Jack for them to allow the call. This seem odd to me. Magic Jack... More...
(Computers, Software, Hardware - Sponsored by APPLE) -
Magic Jack
Magic Jack Support Ticket
Today (all day) my phone service through MagicJack has been down. Whenever I try to login all I get is "we're going through a system upgrade". What makes this outage totally intolerable is that if anyone calls my "home" number, the message they get... More...
(Electronics, Appliances - Sponsored By BEST BUY)
Magic Jack Reviews By Product
Magic Jack Comments
The dial tone is very low and when I press in a # nothing happens. Have to use key pad on screen to complete a call and volume is very low.Please let me know what to do. It is set on phone, not head set. Thanks
and they said it was because i used a air card i told them all i was asked was if i had hi speed and said "i said yes-since my air card is hi speed" they said well partially hi speed? Unless you have a land line or hi speed wifi don't buy.
once you activate you have to pry your money out with a pry bar.
kb nw
HERE IS THE CONVERSATION THAT I HAD
Please wait for a site operator to respond.
You are now chatting with 'Shelly'
Your Issue ID for this chat is LTK4190124319163X
Shelly: Hello, how may I help you?
Customer: Hello
Shelly: Hi Customer
Customer: i talked with a customer care representative 2 days ago
Customer: the problem i was having was that instead of the ringing at the magicjack it would go straight into voicemail
Customer: and he said the problem will be fixed in 24hrs
Shelly: When did this issue started?
Customer: and it has been like almost 40 hrs after i talked
Customer: it satarted a week ago exact
Shelly: okay
Shelly: is your magicajck plugged in right now and is the magicjack dial pad up?
Customer: yes it is
Shelly: does it display "ready to call"?
Customer: yes it does
Customer: and ifotogt to tell you
Customer: i can make calls fine
Customer: i just cannot receive cals
Shelly: okay
Shelly: is your telephone plugged in to the magicjack?
Customer: no it isnt
Customer: eversince i had the problem i disconnected the telephone
Shelly: please plug in your telephone to the magicjack so that we can try it
Customer: okay
Customer: plugged in
Shelly: okay
Shelly: On your magicJack, click menu and volume/headset control then on the "choose your device", select telephone
Customer: it is set to telephone
Shelly: okay
Shelly: Ask someone to call your magicjack and try to look at the magicjack dial pad screen and let me know if you can see the incoming call there
Customer: straight to voicemail
Shelly: did you saw the incoming call on the magicjack dial pad screen?
Customer: no
Customer: it went straight to voicemail
Shelly: okay
Shelly: do you have an anti virus or internet security suite?
Customer: yes i do and the ports 5060 and 5070 UDP are opned
Shelly: okay
Shelly: Please restart your magicjack.. click the magicjack dial pad menu then click advance user and click restart
Customer: restartded
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: Please click the link to download and run the magicJack upgrade
Shelly: http://upgrades.magicjack.com/upgrade/upgrade.exe
Shelly: Please inform me if the upgrade is finished
Customer: done
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: please try to unplug your magicjack again for 15 seconds and plug it to another USB port
Shelly: When magicjack dial pad is up and displays "ready to call", ask someone to call you again
Customer: straight to voicemail
Shelly: Please hold for a moment
Shelly: Thank you for waiting. Let me transfer you back to a higher level of support to assist you further
Shelly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'April'
Your Issue ID for this chat is LTK4190124319163X
Customer: Hello
April: Hello Customer. My name is April. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
April: Thank you for waiting patiently. Allow me to help you with your concern.
April: May I know what did you get when you dialed an 800 number?
April: Sorry, please disregard the message above.
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: yes i did call one 800 number on aug 11
Customer: and the problem is in the magicjack
Customer: i know that because i tried it on both of my computers
April: Okay, thank you.
April: May I know what is your firewall or internet security?
Customer: symantec Endpoint protection
April: Okay, kindly unplug MJ and disable Symantec Endpoint protection firewall for the meantime.
Customer: disable
Customer: disabled
April: Thank you.
April: Please plug MJ back again and then try calling your MJ phone number.
Customer: no
Customer: straight to voicemail
April: Does it show "Ready to Call"?
Customer: yes it did
Customer: and still does now
Customer: and it still goes into voicemail
April: Okay.
April: May I know what is your internet connection?
Customer: dsl
Customer: 5Megabit
April: I mean, what is your internet service provider?
Customer: acanac
Customer: but it uses bells service
April: Do they offer an Internet Security?
Customer: no
Customer: they do but i havent installed it
April: Okay
April: Click Start tab and open your control panel... Go to internet options
Customer: i am there
April: Then .. under privacy tab.. slide bar down to "allow all cookies" u
Customer: done
April: Click under security tab click on "trusted sites" then click the "sites" button..
Customer: there
April: Please uncheck the box at bottom left of window that says "require server verification...
Customer: it was already uncleched
April: Please type the following address into the text bar.. reg.talk4free.com click the "add" button.. now type in the following address.. my.magicjack.com and click "add".
Customer: it says i need teh https:// before the site
Customer: nvm
April: Okay
Customer: added
April: Please click "ok" then click "apply" close the internet options. unplug the magic jack and plug it back into a different usb port.
Customer: done
April: Try calling your MJ phone number, check if you can receive calls
Customer: no it goes to voicemail
Customer: hello
April: Thank you
April: May I have your MJ phone number?
Customer: 6479552021
April: Please wait while I check that for you
Customer: okay
April: Thank you
April: Open task manager (control+alt+delete) and click the tab named Processes;. Locate and end the following processes: MAGICJACK, and MAGICJACKLOADER and MagicJack.exe. Now unplug your magicJack, wait 2 minutes, and plug it back in.
Customer: i only have magicjack
Customer: not the otherones
April: Okay, please end it
Customer: done
April: Please try to check if you can receive calls this time.
Customer: it ringed the first time
Customer: and then the 2nd time it went to voicemail
April: Are you connected to a router?
Customer: yes i have
Customer: but the firewall is disabled
April: Okay
April: May I know what is your router model?
Customer: TRENDnet TEW-432BRP
April: Can you try to bypass your router?
Customer: i have added the ports
April: But sometimes it is on the router itself, have you tried bypassing the router yet>
April: ?
Customer: yes i ahve
Customer: 5 days ago
Customer: the agent told me to do it and see if it works
Customer: it dosent
April: Does it worked?
Customer: then i talked with the acanc customer support
Customer: they said when i attach my router it transfers all the ports to my router
Customer: and then i disabled the firewall on the router
Customer: it still dosent work
April: Can you connect computer directly to the modem?
Customer: i can but eth conversatino will get disconnected
Customer: and i dotn wanna start it again
Customer: cuz i kno i did it and it dident work
April: Have you tried MJ on a different computer?
Customer: yes i have
Customer: on a fresh window
Customer: with fireall disabled
Customer: no antivirus
Customer: still dosent work
Customer: i was wondering what the magicjack warrenty covers
Customer: i think i need a replacement
Customer: because i even tried it at my uncles house on a different interent connection and it still dosnt work
April: If the problem is only on receiving of calls, the issue is not on the device so a replacement unit is not a solution, Customer.
Customer: cuz i am fed up with this
Customer: it is a week
Customer: since i had the problem
April: I understand your part, Customer. However, this is not really an issue on the device, something on you settings is blocking your incoming connections.
Customer: it is not hte interent connection
Customer: not the computer
Customer: i tried it on atleast 7 diffenrt computers
Customer: 4 interent connections
April: May I know what is your Firewall?
Customer: symantec endpoint protection
April: Aside form that, are you using Rogers online protection or anything provided by your internet service provider?
Customer: no
Customer: i am not entileted to
Customer: because of the company's antivirus
Customer: it is a matter of security
April: Okay
April: Customer, please do try MJ on a different computer with a different internet connection
Customer: i did
Customer: 4 different internet connections
April: Hold down the windows button and letter R simultaneously and type devmgmt.msc then press Enter key. Let me know once Device Manager is up.
Customer: i am there
April: Click on the +sign next to Sounds Video Game Controllers.
Customer: there
April: Do you see a "USB Internet Phone By Tigerjet"?
Customer: yes i do
April: Right click on the "USB Internet Phone By Tigerjet" and select "Update driver".
Customer: do you guys have a update driver files which i manually install
April: No, that is not available and it not yet possible, Customer.
April: Does it worked before?
Customer: i am gonan try deleting the drivers
Customer: and then pluging them in again
Customer: can you tell me which ones i ahve to uninstall
April: Please uninstall only USB Internet Phone By Tigerjet" and install it back again
Customer: still goes into voicemail
April: Does MJ incoming calls worked on that computer before?
Customer: yes it did
Customer: it stopped working since last sunday
Customer: but i also noticed that the magicjack is a bit worm
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: i can check
Customer: but then why dosent it work on another computer
April: Let us try to check so that we can determine the cause of the MJ problem.
Customer: sure
April: Okay
Customer: still dosent work
April: Would you like to try a replacement unit?
Customer: yes i would
April: We can give you a replacement unit for FREE. All you need to pay is the shipping and handling fee which is $9.95, this will be billed on or before the day we ship the device. The replacement unit will have the same phone number and license/service of the old one. Once you got the new device, all you need to do is to plug it in and verify email address/password then you can use it right away. There is no need to return the defective unit.
Customer: cuz i had another magicajack and it workd
Customer: i got a better idea your service is really poor
Customer: it sucks
Customer: i already spent 40 dollers on a line i am not spending anymore money
April: That I understand, Customer
Customer: i will post this conversation everywhere on the interet where the magicjack reviews are good
Customer: to let them know the truth about magicjack
Customer: i am not spendin one more doller on this piece of shit or wasting one more minute of my time
Customer: on this messed up piece
April: Okay. I understand your part, Customer. Have a great one and take a care\
April: Bye..
Chat session has been terminated by the site operator.
Thanx
Lonnie Capps
Regards
A G
Tucson, AZ
I think we'll be returning MJ to Best Buy and doing the package deal with our local cable company.
MJ is good in theory but seemingly horrible in reality!
Dealing with their "Customer No Service" technicians that can only read and text from a cue card in a chat window. (You can’t call for any support of any kind)
Whenever there is a problem they can't fix, they try the same solution over and over and over undeterred that it will not fix the problem.
The audio/voice quality is POOR. Including on voice mail when it's not even plugged in and in use. But their ignorant technicians will have you check all your PC, router, DSL, and configuration settings wasting hours of time....when the problem is clearly in their computer servers and equipment. They deny this when my computer and MagicJack aren't even in use or plugged in, and regardless of how many different computers around the country and different connections I use with the same exact problem.
The bottom line is, it is crap made in China or some other third world slave country. It is not worth the savings when you can't receive important calls or hear the party on the other end, and rarely do I get a voice mail that is legible to understand.
I can’t count how many hours I’ve wasted doing chat text messages, which is the ONLY way to get any support from them, and did the same diagnostics and supposed fixes over and over to no avail.
As far as the cost for the device and yearly usage fee, it would be perfect if these things actually worked. But the bottom line is they don’t. I have both family and friends that tell me similar stories. Not to mention the huge number of internet complaints I’ve been reading online from other MagicJack customers with similar or exactly the same problems and complaints I’ve had.
It’s time to shut this company down. They’ve ripped off consumers long enough and don’t deserve to remain in business (in my opinion).
I think I’ll go back to Skype pre-paid VOIP phone using the microphone and speakers on my PC. It never gave me any problems and is still a good low cost solution for a telephone when I’m on the road traveling.
For now until my MagicJack account expires in October 2010, I have to forward all my calls to my expensive pre-paid cellular telephone. This is the only way I can hear people calling me or get legible voice mails on my MagicJack number.
I’ve been hard on MagicJack support for many months since I renewed in October of 2009 against my own better judgment. They assured me it would be “Better” and even offered me a replacement under warranty if I paid them another $39.95 for the privilege. Their idea of “Warranty Service” is to charge the customer another full retail cost for a replacement and tell you it is free. How stupid do they think we are?
I think the main problem with the errors are with the users. Many people haven't a clue how a computer or VOIP works.
I'am a computer tech and I can tell you that MJ will work if you (1) have the proper computer hardware and (2) have a fast enough internet connection. From what I've seen so far is that some connections in the US seem to be inadequate to handle MJ.
Instead of complaining educate yourselves and you'll find once you do that you will be able to get MJ to work for you.
I was attempting to take advantage of your "free trial period offer" but found out pretty quickly you are a fraud and although this is supposed to be a free trial offer, you have the audacity to ask me for my c/c info.
Obviously, I am no longer interested. I am also notifying amazon.com as your "free trial offer" was posted on their website
thought you needed this honnest comment
regards
r.parker
303 maple street
corbin, ky 40701
I bought the magic jack for $40 at a store two weeks ago. I have a terrible computer. Acer laptop, 256mb ddr, celeron m340, 40gb hd,lol. And my magic jack works awesome. Sound quality, every number I've tried works (many Us numbers for my business), everything.
I live in Canada. Payed the $10 for a Canadian number. What can I say. The key to quality, comes down to your internet! I have a 7mb dl & 1mb up connection, seems to do the trick. Best money I ever spent. To think, I was paying Rogers $50 a month for unlimited us/canada phone line, ..... Jeebus Christ. Because Im a nice guy, here is the number to actually get someone live with you on the phone for magicjack. 281 404 1551. Listen to the message, and wait. The message keeps replaying not even letting you know someone will be with you live to help, but all you have to do is wait. And youll get someone. Then theyll bring you to the website, and get you in a live chat with someone who can solve any problems you might be having. The only thing I regret, is not trying this thing earlier. Its works crazy, for me at least, and I got a shit computer too. You guys are noobs if you cant get this thing working.
( Dont be downloading hella torrents when your making calls either, remember, the line runs off your internet, INTERNET .......... ) Good luck noobs :-)
I called their 24/7 help line about 8 times. Every time they tweaked it, it got better but not perfect. I finally talked to this guy a few days ago that showed me how to allow majic jack in through my fire wall. Thats what was blocking it. Ever since then, it works great. Sometimes when im far from my computer and im talking to someone on their cell, theres a split second break, but not enough to cease the conversation.
I paid 70.00 for 5 years; that includes voicemail, and several other features. I paid this in a month when I was with At&T. Im not sure why people are talking about the customer service, because I could only get ahold of At&t till 5pm every night. Im not sure how Majic Jack does it, but they have online people to chat with you 24/7. They walked me thru everything.
We are very pleased.
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