Magic Jack Reviews, Complaints and Compliments
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2. Thousands of companies of all sizes work with us and follow us everyday
3. A partner company gets our new review alert and could reply to you with answers
Magic Jack Reviews
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Key local calls do not connect
Magic Jack Support Ticket
I can call some local numbers but every time I call my wife's work I can not get through(busy signal). When she tried to call me from the hospital she got a busy signal even though I was not online at the time and ditto when her work tries to call her. These problems have... More...
(Computers, Software, Hardware - Sponsored by APPLE) -
jack doesn't like Firefox?
Magic Jack Consumer Review
We currently have only one computer in our house. which is constantly being used.but whenever im using Mozilla Firefox and i am using the Magic Jack. the phone will drop my calls, go in an out, and get stuck on the ring.. so the ring will just go on and on. i found the only... More...
(Advertising)
MeasuredUp Tools
Magic Jack Reviews
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magic jack
Magic Jack Consumer Complaint
i have paid last month for the 5 years service for the magic phone and now i am asked to pay again in one years time.this is cheating consumers. More...
(Mobile Phones) -
ruined computer
Magic Jack Support Ticket
MagicJack caused internet connectivity issues and the inability to use my desktop computer. The online chat was ridiculous...no support whatsoever...they have no phone contact to lodge a complaint....I had to have my desktop completely rebuilt after installing the unit...and... More...
(Computers, Software, Hardware - Sponsored by APPLE) -
magicjack
Magic Jack Consumer Complaint
I recently purchased MagicJack and thought I would have a reliable home phone number...was I ever wrong...the unit, which plugs into a computer, totally eliminated my ability to access the internet from that computer...after a month, my computer had to be rebuilt. It was only... More...
(Computers, Software, Hardware - Sponsored by APPLE) -
Can't Make Calls
Magic Jack Consumer Complaint
I can receive calls, but cannot make out going calls. Most of the time I can't even get a dial tone. More...
(Electronics, Appliances - Sponsored By BEST BUY) -
Worst Customer Service
Magic Jack Consumer Complaint
I ordered a new number and due to technical/system failure, I did not receive the number I ordered. However, when I contacted the customer service, they refused to cancel my order nor they would give me a credit. Even I asked to just replace the number but all they did was... More...
(Miscellaneous) -
i can´t make some called
Magic Jack Consumer Review
My problem is that I obtained the license for one more year of magicjack, but now the calls do not go out to Puerto Rico, only I receive them, since I can solve this problem? More...
(Education, Schools) -
No solution
Magic Jack Support Ticket
I could not register my magic jack. I spent an hour with a rep online and in the end they said to try back in a couple hours. A day later I tried again and the exact same thing happened. I have spent two hours and tried it on two computers and nothing has worked and there is... More...
(Electronics, Appliances - Sponsored By BEST BUY) -
Frustrating
Magic Jack Consumer Complaint
It seems like a very good way to save money so my husband and I thought we'd try it out. I could not get past registering it however. You can only receive help through an online chat. The first time I got there help they spent an hour telling me what to do. Nothing worked... More...
(Electronics, Appliances - Sponsored By BEST BUY) -
Magic Jack Phone service
Magic Jack Support Ticket
I have tried to use Magic Jack to attend business conference calls. It keeps cutting the calls off. When I called magic jack support they said that the conference call provider must be registered with Magic Jack for them to allow the call. This seem odd to me. Magic Jack... More...
(Computers, Software, Hardware - Sponsored by APPLE) -
Magic Jack
Magic Jack Support Ticket
Today (all day) my phone service through MagicJack has been down. Whenever I try to login all I get is "we're going through a system upgrade". What makes this outage totally intolerable is that if anyone calls my "home" number, the message they get... More...
(Electronics, Appliances - Sponsored By BEST BUY) -
magic jack
Magic Jack Consumer Complaint
this product already has a cottage growth of companies to get paid to fix your complains.do not buy unless you live in Canada and have hi speed internet(not air card type)once you activate you have been had!!! More...
(Miscellaneous) -
magicjack
Magic Jack Consumer Complaint
THE magicjack worked good for a while... BUT the numbers i call the most (my family) stopped working. SO they must have figured out some how, the calls i need to make i can't. IT just gives me a bizzy signal. I can call 3 states away BUT I CAN'T CALL ANY BODY IN MY... More...
(Miscellaneous) -
No magic complaint
Magic Jack Consumer Complaint
Connected magic jack to my computer and it worked fine. Tried to use it the next day and it was a no go. Put it on the other computer and called a friend one morning and talked for 1 hour with the promice to call again that night and it stopped working. I believe the problem... More...
(Mobile Phones) -
not from anywhere
Magic Jack Consumer Complaint
THIS IS AN ACTUAL TEC CHAT WITH MAGIC JACK Please wait for a site operator to respond. You are now chatting with 'Yvonne' Your Issue ID for this chat is LTK4190124013837X Yvonne: Hello, how may I help you? James Creekmore: pleas refer to these two chats i... More...
(Miscellaneous) -
magic jack sucks
Magic Jack Consumer Complaint
Don't buy it. It works fine for a few weeks then when you cancel your land line it stops working properly. If you enjoy spending hours on tech support (live chat only) for every phone call you want to make then this is the product for you. Call quality when you can even... More...
(Miscellaneous) -
Horrrible service
Magic Jack Consumer Complaint
It is is impossible to answer the phone when it rings. It never connects and I always have to call the individual back in order to talk. Also I am required to press the stop button and then talk button at least ten times before the phone will connect! More...
(Mobile Phones) -
2 Hours after I got Magic Jack
Magic Jack Consumer Complaint
Could not call next door, but could call 6 states away. Went to chat, what blubbering idiots. Couldn't understand what I was trying to tell them.. If you ask me it is outsourced to India and only uses a chat window so you don't here the accent and get upset because... More...
(Miscellaneous) -
Magic Jack Service
Magic Jack Consumer Complaint
I have been reading Magic Jack complaints and see there has not been any answer to them. I bought a MJ and was charged and then right away was charged another 9.95. The advertisement said that I would have a month to decide if I wanted this service. What's up? More...
(Satellite)
Magic Jack Reviews By Product
Magic Jack Comments
0 I am not a majic jack customer but I am getting phone calls every 15 minutes from the number 638-1811 which says "welcome to majic jack, the number you are calling is no longer a working number." This is insanity!!! How do I make it stop? These calls just keep coming all day up until about midnight.I now HATE majic jack!!!!!!!!!!!!!
0 I have had it for 3 years and it works great. It is not for those that can't diagnose simple problems. You need a HIGH SPEED internet. Even vontage needs it. I will admit that their ads are to simplistic and don't give you any facts.
0 fnbowden@gmail.com
The dial tone is very low and when I press in a # nothing happens. Have to use key pad on screen to complete a call and volume is very low.Please let me know what to do. It is set on phone, not head set. Thanks
The dial tone is very low and when I press in a # nothing happens. Have to use key pad on screen to complete a call and volume is very low.Please let me know what to do. It is set on phone, not head set. Thanks
0 I called people i bought from and told them that the magic jack only partially work intermittingly
and they said it was because i used a air card i told them all i was asked was if i had hi speed and said "i said yes-since my air card is hi speed" they said well partially hi speed? Unless you have a land line or hi speed wifi don't buy.
once you activate you have to pry your money out with a pry bar.
kb nw
and they said it was because i used a air card i told them all i was asked was if i had hi speed and said "i said yes-since my air card is hi speed" they said well partially hi speed? Unless you have a land line or hi speed wifi don't buy.
once you activate you have to pry your money out with a pry bar.
kb nw
0 DONT BUY IT, VERY POOR CUSTOMER SERVICE , NO DIRECT TALK FOR CUSTOMER SERVICE EVEN THOUGH IT IS A PHONE COMPANY, I SPENT OVER 7 DAYS TRYING TO FIX THE PROBLEM THEY ASKED ME TO DISABLE THE SECURITY SYSTEM TO MAKE IT WORK AND EVEN ASKING $10 FOR A REFURBISHED REPLACEMENT PLUS SHIPPING AND HANDLING CHARGES
HERE IS THE CONVERSATION THAT I HAD
Please wait for a site operator to respond.
You are now chatting with 'Shelly'
Your Issue ID for this chat is LTK4190124319163X
Shelly: Hello, how may I help you?
Customer: Hello
Shelly: Hi Customer
Customer: i talked with a customer care representative 2 days ago
Customer: the problem i was having was that instead of the ringing at the magicjack it would go straight into voicemail
Customer: and he said the problem will be fixed in 24hrs
Shelly: When did this issue started?
Customer: and it has been like almost 40 hrs after i talked
Customer: it satarted a week ago exact
Shelly: okay
Shelly: is your magicajck plugged in right now and is the magicjack dial pad up?
Customer: yes it is
Shelly: does it display "ready to call"?
Customer: yes it does
Customer: and ifotogt to tell you
Customer: i can make calls fine
Customer: i just cannot receive cals
Shelly: okay
Shelly: is your telephone plugged in to the magicjack?
Customer: no it isnt
Customer: eversince i had the problem i disconnected the telephone
Shelly: please plug in your telephone to the magicjack so that we can try it
Customer: okay
Customer: plugged in
Shelly: okay
Shelly: On your magicJack, click menu and volume/headset control then on the "choose your device", select telephone
Customer: it is set to telephone
Shelly: okay
Shelly: Ask someone to call your magicjack and try to look at the magicjack dial pad screen and let me know if you can see the incoming call there
Customer: straight to voicemail
Shelly: did you saw the incoming call on the magicjack dial pad screen?
Customer: no
Customer: it went straight to voicemail
Shelly: okay
Shelly: do you have an anti virus or internet security suite?
Customer: yes i do and the ports 5060 and 5070 UDP are opned
Shelly: okay
Shelly: Please restart your magicjack.. click the magicjack dial pad menu then click advance user and click restart
Customer: restartded
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: Please click the link to download and run the magicJack upgrade
Shelly: http://upgrades.magicjack.com/upgrade/upgrade.exe
Shelly: Please inform me if the upgrade is finished
Customer: done
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: please try to unplug your magicjack again for 15 seconds and plug it to another USB port
Shelly: When magicjack dial pad is up and displays "ready to call", ask someone to call you again
Customer: straight to voicemail
Shelly: Please hold for a moment
Shelly: Thank you for waiting. Let me transfer you back to a higher level of support to assist you further
Shelly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'April'
Your Issue ID for this chat is LTK4190124319163X
Customer: Hello
April: Hello Customer. My name is April. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
April: Thank you for waiting patiently. Allow me to help you with your concern.
April: May I know what did you get when you dialed an 800 number?
April: Sorry, please disregard the message above.
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: yes i did call one 800 number on aug 11
Customer: and the problem is in the magicjack
Customer: i know that because i tried it on both of my computers
April: Okay, thank you.
April: May I know what is your firewall or internet security?
Customer: symantec Endpoint protection
April: Okay, kindly unplug MJ and disable Symantec Endpoint protection firewall for the meantime.
Customer: disable
Customer: disabled
April: Thank you.
April: Please plug MJ back again and then try calling your MJ phone number.
Customer: no
Customer: straight to voicemail
April: Does it show "Ready to Call"?
Customer: yes it did
Customer: and still does now
Customer: and it still goes into voicemail
April: Okay.
April: May I know what is your internet connection?
Customer: dsl
Customer: 5Megabit
April: I mean, what is your internet service provider?
Customer: acanac
Customer: but it uses bells service
April: Do they offer an Internet Security?
Customer: no
Customer: they do but i havent installed it
April: Okay
April: Click Start tab and open your control panel... Go to internet options
Customer: i am there
April: Then .. under privacy tab.. slide bar down to "allow all cookies" u
Customer: done
April: Click under security tab click on "trusted sites" then click the "sites" button..
Customer: there
April: Please uncheck the box at bottom left of window that says "require server verification...
Customer: it was already uncleched
April: Please type the following address into the text bar.. reg.talk4free.com click the "add" button.. now type in the following address.. my.magicjack.com and click "add".
Customer: it says i need teh https:// before the site
Customer: nvm
April: Okay
Customer: added
April: Please click "ok" then click "apply" close the internet options. unplug the magic jack and plug it back into a different usb port.
Customer: done
April: Try calling your MJ phone number, check if you can receive calls
Customer: no it goes to voicemail
Customer: hello
April: Thank you
April: May I have your MJ phone number?
Customer: 6479552021
April: Please wait while I check that for you
Customer: okay
April: Thank you
April: Open task manager (control+alt+delete) and click the tab named Processes;. Locate and end the following processes: MAGICJACK, and MAGICJACKLOADER and MagicJack.exe. Now unplug your magicJack, wait 2 minutes, and plug it back in.
Customer: i only have magicjack
Customer: not the otherones
April: Okay, please end it
Customer: done
April: Please try to check if you can receive calls this time.
Customer: it ringed the first time
Customer: and then the 2nd time it went to voicemail
April: Are you connected to a router?
Customer: yes i have
Customer: but the firewall is disabled
April: Okay
April: May I know what is your router model?
Customer: TRENDnet TEW-432BRP
April: Can you try to bypass your router?
Customer: i have added the ports
April: But sometimes it is on the router itself, have you tried bypassing the router yet>
April: ?
Customer: yes i ahve
Customer: 5 days ago
Customer: the agent told me to do it and see if it works
Customer: it dosent
April: Does it worked?
Customer: then i talked with the acanc customer support
Customer: they said when i attach my router it transfers all the ports to my router
Customer: and then i disabled the firewall on the router
Customer: it still dosent work
April: Can you connect computer directly to the modem?
Customer: i can but eth conversatino will get disconnected
Customer: and i dotn wanna start it again
Customer: cuz i kno i did it and it dident work
April: Have you tried MJ on a different computer?
Customer: yes i have
Customer: on a fresh window
Customer: with fireall disabled
Customer: no antivirus
Customer: still dosent work
Customer: i was wondering what the magicjack warrenty covers
Customer: i think i need a replacement
Customer: because i even tried it at my uncles house on a different interent connection and it still dosnt work
April: If the problem is only on receiving of calls, the issue is not on the device so a replacement unit is not a solution, Customer.
Customer: cuz i am fed up with this
Customer: it is a week
Customer: since i had the problem
April: I understand your part, Customer. However, this is not really an issue on the device, something on you settings is blocking your incoming connections.
Customer: it is not hte interent connection
Customer: not the computer
Customer: i tried it on atleast 7 diffenrt computers
Customer: 4 interent connections
April: May I know what is your Firewall?
Customer: symantec endpoint protection
April: Aside form that, are you using Rogers online protection or anything provided by your internet service provider?
Customer: no
Customer: i am not entileted to
Customer: because of the company's antivirus
Customer: it is a matter of security
April: Okay
April: Customer, please do try MJ on a different computer with a different internet connection
Customer: i did
Customer: 4 different internet connections
April: Hold down the windows button and letter R simultaneously and type devmgmt.msc then press Enter key. Let me know once Device Manager is up.
Customer: i am there
April: Click on the +sign next to Sounds Video Game Controllers.
Customer: there
April: Do you see a "USB Internet Phone By Tigerjet"?
Customer: yes i do
April: Right click on the "USB Internet Phone By Tigerjet" and select "Update driver".
Customer: do you guys have a update driver files which i manually install
April: No, that is not available and it not yet possible, Customer.
April: Does it worked before?
Customer: i am gonan try deleting the drivers
Customer: and then pluging them in again
Customer: can you tell me which ones i ahve to uninstall
April: Please uninstall only USB Internet Phone By Tigerjet" and install it back again
Customer: still goes into voicemail
April: Does MJ incoming calls worked on that computer before?
Customer: yes it did
Customer: it stopped working since last sunday
Customer: but i also noticed that the magicjack is a bit worm
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: i can check
Customer: but then why dosent it work on another computer
April: Let us try to check so that we can determine the cause of the MJ problem.
Customer: sure
April: Okay
Customer: still dosent work
April: Would you like to try a replacement unit?
Customer: yes i would
April: We can give you a replacement unit for FREE. All you need to pay is the shipping and handling fee which is $9.95, this will be billed on or before the day we ship the device. The replacement unit will have the same phone number and license/service of the old one. Once you got the new device, all you need to do is to plug it in and verify email address/password then you can use it right away. There is no need to return the defective unit.
Customer: cuz i had another magicajack and it workd
Customer: i got a better idea your service is really poor
Customer: it sucks
Customer: i already spent 40 dollers on a line i am not spending anymore money
April: That I understand, Customer
Customer: i will post this conversation everywhere on the interet where the magicjack reviews are good
Customer: to let them know the truth about magicjack
Customer: i am not spendin one more doller on this piece of shit or wasting one more minute of my time
Customer: on this messed up piece
April: Okay. I understand your part, Customer. Have a great one and take a care\
April: Bye..
Chat session has been terminated by the site operator.
HERE IS THE CONVERSATION THAT I HAD
Please wait for a site operator to respond.
You are now chatting with 'Shelly'
Your Issue ID for this chat is LTK4190124319163X
Shelly: Hello, how may I help you?
Customer: Hello
Shelly: Hi Customer
Customer: i talked with a customer care representative 2 days ago
Customer: the problem i was having was that instead of the ringing at the magicjack it would go straight into voicemail
Customer: and he said the problem will be fixed in 24hrs
Shelly: When did this issue started?
Customer: and it has been like almost 40 hrs after i talked
Customer: it satarted a week ago exact
Shelly: okay
Shelly: is your magicajck plugged in right now and is the magicjack dial pad up?
Customer: yes it is
Shelly: does it display "ready to call"?
Customer: yes it does
Customer: and ifotogt to tell you
Customer: i can make calls fine
Customer: i just cannot receive cals
Shelly: okay
Shelly: is your telephone plugged in to the magicjack?
Customer: no it isnt
Customer: eversince i had the problem i disconnected the telephone
Shelly: please plug in your telephone to the magicjack so that we can try it
Customer: okay
Customer: plugged in
Shelly: okay
Shelly: On your magicJack, click menu and volume/headset control then on the "choose your device", select telephone
Customer: it is set to telephone
Shelly: okay
Shelly: Ask someone to call your magicjack and try to look at the magicjack dial pad screen and let me know if you can see the incoming call there
Customer: straight to voicemail
Shelly: did you saw the incoming call on the magicjack dial pad screen?
Customer: no
Customer: it went straight to voicemail
Shelly: okay
Shelly: do you have an anti virus or internet security suite?
Customer: yes i do and the ports 5060 and 5070 UDP are opned
Shelly: okay
Shelly: Please restart your magicjack.. click the magicjack dial pad menu then click advance user and click restart
Customer: restartded
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: Please click the link to download and run the magicJack upgrade
Shelly: http://upgrades.magicjack.com/upgrade/upgrade.exe
Shelly: Please inform me if the upgrade is finished
Customer: done
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: please try to unplug your magicjack again for 15 seconds and plug it to another USB port
Shelly: When magicjack dial pad is up and displays "ready to call", ask someone to call you again
Customer: straight to voicemail
Shelly: Please hold for a moment
Shelly: Thank you for waiting. Let me transfer you back to a higher level of support to assist you further
Shelly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'April'
Your Issue ID for this chat is LTK4190124319163X
Customer: Hello
April: Hello Customer. My name is April. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
April: Thank you for waiting patiently. Allow me to help you with your concern.
April: May I know what did you get when you dialed an 800 number?
April: Sorry, please disregard the message above.
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: yes i did call one 800 number on aug 11
Customer: and the problem is in the magicjack
Customer: i know that because i tried it on both of my computers
April: Okay, thank you.
April: May I know what is your firewall or internet security?
Customer: symantec Endpoint protection
April: Okay, kindly unplug MJ and disable Symantec Endpoint protection firewall for the meantime.
Customer: disable
Customer: disabled
April: Thank you.
April: Please plug MJ back again and then try calling your MJ phone number.
Customer: no
Customer: straight to voicemail
April: Does it show "Ready to Call"?
Customer: yes it did
Customer: and still does now
Customer: and it still goes into voicemail
April: Okay.
April: May I know what is your internet connection?
Customer: dsl
Customer: 5Megabit
April: I mean, what is your internet service provider?
Customer: acanac
Customer: but it uses bells service
April: Do they offer an Internet Security?
Customer: no
Customer: they do but i havent installed it
April: Okay
April: Click Start tab and open your control panel... Go to internet options
Customer: i am there
April: Then .. under privacy tab.. slide bar down to "allow all cookies" u
Customer: done
April: Click under security tab click on "trusted sites" then click the "sites" button..
Customer: there
April: Please uncheck the box at bottom left of window that says "require server verification...
Customer: it was already uncleched
April: Please type the following address into the text bar.. reg.talk4free.com click the "add" button.. now type in the following address.. my.magicjack.com and click "add".
Customer: it says i need teh https:// before the site
Customer: nvm
April: Okay
Customer: added
April: Please click "ok" then click "apply" close the internet options. unplug the magic jack and plug it back into a different usb port.
Customer: done
April: Try calling your MJ phone number, check if you can receive calls
Customer: no it goes to voicemail
Customer: hello
April: Thank you
April: May I have your MJ phone number?
Customer: 6479552021
April: Please wait while I check that for you
Customer: okay
April: Thank you
April: Open task manager (control+alt+delete) and click the tab named Processes;. Locate and end the following processes: MAGICJACK, and MAGICJACKLOADER and MagicJack.exe. Now unplug your magicJack, wait 2 minutes, and plug it back in.
Customer: i only have magicjack
Customer: not the otherones
April: Okay, please end it
Customer: done
April: Please try to check if you can receive calls this time.
Customer: it ringed the first time
Customer: and then the 2nd time it went to voicemail
April: Are you connected to a router?
Customer: yes i have
Customer: but the firewall is disabled
April: Okay
April: May I know what is your router model?
Customer: TRENDnet TEW-432BRP
April: Can you try to bypass your router?
Customer: i have added the ports
April: But sometimes it is on the router itself, have you tried bypassing the router yet>
April: ?
Customer: yes i ahve
Customer: 5 days ago
Customer: the agent told me to do it and see if it works
Customer: it dosent
April: Does it worked?
Customer: then i talked with the acanc customer support
Customer: they said when i attach my router it transfers all the ports to my router
Customer: and then i disabled the firewall on the router
Customer: it still dosent work
April: Can you connect computer directly to the modem?
Customer: i can but eth conversatino will get disconnected
Customer: and i dotn wanna start it again
Customer: cuz i kno i did it and it dident work
April: Have you tried MJ on a different computer?
Customer: yes i have
Customer: on a fresh window
Customer: with fireall disabled
Customer: no antivirus
Customer: still dosent work
Customer: i was wondering what the magicjack warrenty covers
Customer: i think i need a replacement
Customer: because i even tried it at my uncles house on a different interent connection and it still dosnt work
April: If the problem is only on receiving of calls, the issue is not on the device so a replacement unit is not a solution, Customer.
Customer: cuz i am fed up with this
Customer: it is a week
Customer: since i had the problem
April: I understand your part, Customer. However, this is not really an issue on the device, something on you settings is blocking your incoming connections.
Customer: it is not hte interent connection
Customer: not the computer
Customer: i tried it on atleast 7 diffenrt computers
Customer: 4 interent connections
April: May I know what is your Firewall?
Customer: symantec endpoint protection
April: Aside form that, are you using Rogers online protection or anything provided by your internet service provider?
Customer: no
Customer: i am not entileted to
Customer: because of the company's antivirus
Customer: it is a matter of security
April: Okay
April: Customer, please do try MJ on a different computer with a different internet connection
Customer: i did
Customer: 4 different internet connections
April: Hold down the windows button and letter R simultaneously and type devmgmt.msc then press Enter key. Let me know once Device Manager is up.
Customer: i am there
April: Click on the +sign next to Sounds Video Game Controllers.
Customer: there
April: Do you see a "USB Internet Phone By Tigerjet"?
Customer: yes i do
April: Right click on the "USB Internet Phone By Tigerjet" and select "Update driver".
Customer: do you guys have a update driver files which i manually install
April: No, that is not available and it not yet possible, Customer.
April: Does it worked before?
Customer: i am gonan try deleting the drivers
Customer: and then pluging them in again
Customer: can you tell me which ones i ahve to uninstall
April: Please uninstall only USB Internet Phone By Tigerjet" and install it back again
Customer: still goes into voicemail
April: Does MJ incoming calls worked on that computer before?
Customer: yes it did
Customer: it stopped working since last sunday
Customer: but i also noticed that the magicjack is a bit worm
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: i can check
Customer: but then why dosent it work on another computer
April: Let us try to check so that we can determine the cause of the MJ problem.
Customer: sure
April: Okay
Customer: still dosent work
April: Would you like to try a replacement unit?
Customer: yes i would
April: We can give you a replacement unit for FREE. All you need to pay is the shipping and handling fee which is $9.95, this will be billed on or before the day we ship the device. The replacement unit will have the same phone number and license/service of the old one. Once you got the new device, all you need to do is to plug it in and verify email address/password then you can use it right away. There is no need to return the defective unit.
Customer: cuz i had another magicajack and it workd
Customer: i got a better idea your service is really poor
Customer: it sucks
Customer: i already spent 40 dollers on a line i am not spending anymore money
April: That I understand, Customer
Customer: i will post this conversation everywhere on the interet where the magicjack reviews are good
Customer: to let them know the truth about magicjack
Customer: i am not spendin one more doller on this piece of shit or wasting one more minute of my time
Customer: on this messed up piece
April: Okay. I understand your part, Customer. Have a great one and take a care\
April: Bye..
Chat session has been terminated by the site operator.
0 This thing is magic junk.More trouble than it is worth.I spent three hours on line and lost $90.00 dollars from my job to try and fix this magic junk.I am sure the tech was paid more than the $19.00 it cost for his work.I got tired and told them this was silly and suggested they just send me A new magic junk.You would have though I was trying to rob them.They said no but they were willing to pay the tech another three hours to try and fix it.It just does not add up for what the magic junk cost. Just send a new one and save some money and customers.Don't buy this thing it is junk and never works like it should.
0 WOW!!! I guess I'm stuck with, over priced, AT&T... I was thinking about Vonage, looked into it a little... I guess they adopted a little practice, of continuing to charge you... Even after you get away from them... For the phone number, they think they own,,, yours... Seems little good is said about MJ , but their was something interesting said, that "might" be a help.. More memory, & problems with fire wall, blocking JM... For those of you, that are having problems with Magic Jack...
0 I am searching your website for information on if and how Magic Jack works for sending and receiving a FAX. I use an HP L-7780 All-In-One (Scan, Copy, Print, FAX) and would love to have a Magic Jack IF it will work with my computer FAX maching.
Thanx
Lonnie Capps
Thanx
Lonnie Capps
0 I am thiking to risk and get a MJ no matter how others commented on it. I think 30-day trial is sufficient to judge whether to keep it or turn it back.
Regards
A G
Tucson, AZ
Regards
A G
Tucson, AZ
0 I bought the magic jack at my local Radio Shack about 3 days ago..It works brilliantly for me..Voice clarity is awesome..It rings when people call me. The onscreen control is awesome..It shows whos calling, they can leave a msg and it emails you the message in .wav format.I think people that dont like it either A: dont know much about computers and kinda freaks them out or B: they have a crappy ISP. I have fiber optic service that is 15mbps download and 15mbps upload and my magic jack works flawlessly.So Long AT&T and your $68 a MONTH phone bill!!!! Love this product!!!!!!
0 We just purchased MJ and are having the worst time getting this "simple" product to work! Each time we want to use the phone or have a call come in we have to unplug either MJ or our phone from the MJ and then retry the call. The person calling our home phone can hear us but we can't hear them. Our home phone will dial the number but 9 times out of 10 it doesn't ring. I don't know what would happen if we needed to dial 911!
I think we'll be returning MJ to Best Buy and doing the package deal with our local cable company.
MJ is good in theory but seemingly horrible in reality!
I think we'll be returning MJ to Best Buy and doing the package deal with our local cable company.
MJ is good in theory but seemingly horrible in reality!
0 JCMeg56, what the hell is wrong with you? MORE regulation?! This is a private company competing with another private company. It's called Capitalism, and that's what makes this country great. Get over it. But no, it's people like you who want Totalitarian governments to rule eeeverything in our daily lives, and it pisses off the true Americans who are actually trying to earn an honest living. I'm currently in the military, and although I fight for your rights so you can say whatever you want, and I respect your position, if you don't like how we do things here in the U.S., get the hell out and make yourself at home in China, North Korea, etc.
0 I've had this POS MagicJack Phone for about two years now. IT HAS NEVER WORKED PROPERLY.
Dealing with their "Customer No Service" technicians that can only read and text from a cue card in a chat window. (You can’t call for any support of any kind)
Whenever there is a problem they can't fix, they try the same solution over and over and over undeterred that it will not fix the problem.
The audio/voice quality is POOR. Including on voice mail when it's not even plugged in and in use. But their ignorant technicians will have you check all your PC, router, DSL, and configuration settings wasting hours of time....when the problem is clearly in their computer servers and equipment. They deny this when my computer and MagicJack aren't even in use or plugged in, and regardless of how many different computers around the country and different connections I use with the same exact problem.
The bottom line is, it is crap made in China or some other third world slave country. It is not worth the savings when you can't receive important calls or hear the party on the other end, and rarely do I get a voice mail that is legible to understand.
I can’t count how many hours I’ve wasted doing chat text messages, which is the ONLY way to get any support from them, and did the same diagnostics and supposed fixes over and over to no avail.
As far as the cost for the device and yearly usage fee, it would be perfect if these things actually worked. But the bottom line is they don’t. I have both family and friends that tell me similar stories. Not to mention the huge number of internet complaints I’ve been reading online from other MagicJack customers with similar or exactly the same problems and complaints I’ve had.
It’s time to shut this company down. They’ve ripped off consumers long enough and don’t deserve to remain in business (in my opinion).
I think I’ll go back to Skype pre-paid VOIP phone using the microphone and speakers on my PC. It never gave me any problems and is still a good low cost solution for a telephone when I’m on the road traveling.
For now until my MagicJack account expires in October 2010, I have to forward all my calls to my expensive pre-paid cellular telephone. This is the only way I can hear people calling me or get legible voice mails on my MagicJack number.
I’ve been hard on MagicJack support for many months since I renewed in October of 2009 against my own better judgment. They assured me it would be “Better” and even offered me a replacement under warranty if I paid them another $39.95 for the privilege. Their idea of “Warranty Service” is to charge the customer another full retail cost for a replacement and tell you it is free. How stupid do they think we are?
Dealing with their "Customer No Service" technicians that can only read and text from a cue card in a chat window. (You can’t call for any support of any kind)
Whenever there is a problem they can't fix, they try the same solution over and over and over undeterred that it will not fix the problem.
The audio/voice quality is POOR. Including on voice mail when it's not even plugged in and in use. But their ignorant technicians will have you check all your PC, router, DSL, and configuration settings wasting hours of time....when the problem is clearly in their computer servers and equipment. They deny this when my computer and MagicJack aren't even in use or plugged in, and regardless of how many different computers around the country and different connections I use with the same exact problem.
The bottom line is, it is crap made in China or some other third world slave country. It is not worth the savings when you can't receive important calls or hear the party on the other end, and rarely do I get a voice mail that is legible to understand.
I can’t count how many hours I’ve wasted doing chat text messages, which is the ONLY way to get any support from them, and did the same diagnostics and supposed fixes over and over to no avail.
As far as the cost for the device and yearly usage fee, it would be perfect if these things actually worked. But the bottom line is they don’t. I have both family and friends that tell me similar stories. Not to mention the huge number of internet complaints I’ve been reading online from other MagicJack customers with similar or exactly the same problems and complaints I’ve had.
It’s time to shut this company down. They’ve ripped off consumers long enough and don’t deserve to remain in business (in my opinion).
I think I’ll go back to Skype pre-paid VOIP phone using the microphone and speakers on my PC. It never gave me any problems and is still a good low cost solution for a telephone when I’m on the road traveling.
For now until my MagicJack account expires in October 2010, I have to forward all my calls to my expensive pre-paid cellular telephone. This is the only way I can hear people calling me or get legible voice mails on my MagicJack number.
I’ve been hard on MagicJack support for many months since I renewed in October of 2009 against my own better judgment. They assured me it would be “Better” and even offered me a replacement under warranty if I paid them another $39.95 for the privilege. Their idea of “Warranty Service” is to charge the customer another full retail cost for a replacement and tell you it is free. How stupid do they think we are?
0 I purchasd MJ a while ago and I'am having no problems up here in Canada.
I think the main problem with the errors are with the users. Many people haven't a clue how a computer or VOIP works.
I'am a computer tech and I can tell you that MJ will work if you (1) have the proper computer hardware and (2) have a fast enough internet connection. From what I've seen so far is that some connections in the US seem to be inadequate to handle MJ.
Instead of complaining educate yourselves and you'll find once you do that you will be able to get MJ to work for you.
I think the main problem with the errors are with the users. Many people haven't a clue how a computer or VOIP works.
I'am a computer tech and I can tell you that MJ will work if you (1) have the proper computer hardware and (2) have a fast enough internet connection. From what I've seen so far is that some connections in the US seem to be inadequate to handle MJ.
Instead of complaining educate yourselves and you'll find once you do that you will be able to get MJ to work for you.
0 I AM JERRY FRANKLYN 4048260569 I HAVE BEEN HAVING THE TROUBLE FOR MONTHS NO MATER WHAT THE AGENTS TRY IT DOES NOT FIX IT I ASKED FOR A NEW UNIT AND WAS REFUSED INCOMING CALLS ARE WITH A HIGH LEVEL OF STATIC I CANNOT UNDERSTAND THE CALLING PARTY I HAVE ALSO SIGNED FOR THE 5 YEAR SERVICE PLEASE HELP AS THIS IS MY ONLY PHONE I CAN AFORD THANK YOI
0 Hello this message is for magic jack customer service
I was attempting to take advantage of your "free trial period offer" but found out pretty quickly you are a fraud and although this is supposed to be a free trial offer, you have the audacity to ask me for my c/c info.
Obviously, I am no longer interested. I am also notifying amazon.com as your "free trial offer" was posted on their website
thought you needed this honnest comment
regards
r.parker
303 maple street
corbin, ky 40701
I was attempting to take advantage of your "free trial period offer" but found out pretty quickly you are a fraud and although this is supposed to be a free trial offer, you have the audacity to ask me for my c/c info.
Obviously, I am no longer interested. I am also notifying amazon.com as your "free trial offer" was posted on their website
thought you needed this honnest comment
regards
r.parker
303 maple street
corbin, ky 40701
0 I have had MJ for about 3 years now, works great but I also had problems with it at first but I found that it wasn't the device it was my computer. I had limited amount of memory, upgraded my memory to 2 gig and it works fine. I don't have a land line any more. You should really put the device on a dedicated computer or server to get the best service out of it. You have to remember it's $20.00 a year. Yes that's $20.00 a year so quit complaining about it.. If you don't like it pay $1000.00 a year and get a live. For me I say over $1000.00 a year and if it get's a little fuzzy then, well I can't complain it $20.00 a year.
0 What kind of noobs are you people?
I bought the magic jack for $40 at a store two weeks ago. I have a terrible computer. Acer laptop, 256mb ddr, celeron m340, 40gb hd,lol. And my magic jack works awesome. Sound quality, every number I've tried works (many Us numbers for my business), everything.
I live in Canada. Payed the $10 for a Canadian number. What can I say. The key to quality, comes down to your internet! I have a 7mb dl & 1mb up connection, seems to do the trick. Best money I ever spent. To think, I was paying Rogers $50 a month for unlimited us/canada phone line, ..... Jeebus Christ. Because Im a nice guy, here is the number to actually get someone live with you on the phone for magicjack. 281 404 1551. Listen to the message, and wait. The message keeps replaying not even letting you know someone will be with you live to help, but all you have to do is wait. And youll get someone. Then theyll bring you to the website, and get you in a live chat with someone who can solve any problems you might be having. The only thing I regret, is not trying this thing earlier. Its works crazy, for me at least, and I got a shit computer too. You guys are noobs if you cant get this thing working.
( Dont be downloading hella torrents when your making calls either, remember, the line runs off your internet, INTERNET .......... ) Good luck noobs :-)
I bought the magic jack for $40 at a store two weeks ago. I have a terrible computer. Acer laptop, 256mb ddr, celeron m340, 40gb hd,lol. And my magic jack works awesome. Sound quality, every number I've tried works (many Us numbers for my business), everything.
I live in Canada. Payed the $10 for a Canadian number. What can I say. The key to quality, comes down to your internet! I have a 7mb dl & 1mb up connection, seems to do the trick. Best money I ever spent. To think, I was paying Rogers $50 a month for unlimited us/canada phone line, ..... Jeebus Christ. Because Im a nice guy, here is the number to actually get someone live with you on the phone for magicjack. 281 404 1551. Listen to the message, and wait. The message keeps replaying not even letting you know someone will be with you live to help, but all you have to do is wait. And youll get someone. Then theyll bring you to the website, and get you in a live chat with someone who can solve any problems you might be having. The only thing I regret, is not trying this thing earlier. Its works crazy, for me at least, and I got a shit computer too. You guys are noobs if you cant get this thing working.
( Dont be downloading hella torrents when your making calls either, remember, the line runs off your internet, INTERNET .......... ) Good luck noobs :-)
0 We bought our Majic Jack about a year ago but just connected it last week. When we first connected it, the sound quality was actually great; our problem was dropped calls and seconds of silence to the point where you couldnt have a decent conversation with the other person on the other end.
I called their 24/7 help line about 8 times. Every time they tweaked it, it got better but not perfect. I finally talked to this guy a few days ago that showed me how to allow majic jack in through my fire wall. Thats what was blocking it. Ever since then, it works great. Sometimes when im far from my computer and im talking to someone on their cell, theres a split second break, but not enough to cease the conversation.
I paid 70.00 for 5 years; that includes voicemail, and several other features. I paid this in a month when I was with At&T. Im not sure why people are talking about the customer service, because I could only get ahold of At&t till 5pm every night. Im not sure how Majic Jack does it, but they have online people to chat with you 24/7. They walked me thru everything.
We are very pleased.
I called their 24/7 help line about 8 times. Every time they tweaked it, it got better but not perfect. I finally talked to this guy a few days ago that showed me how to allow majic jack in through my fire wall. Thats what was blocking it. Ever since then, it works great. Sometimes when im far from my computer and im talking to someone on their cell, theres a split second break, but not enough to cease the conversation.
I paid 70.00 for 5 years; that includes voicemail, and several other features. I paid this in a month when I was with At&T. Im not sure why people are talking about the customer service, because I could only get ahold of At&t till 5pm every night. Im not sure how Majic Jack does it, but they have online people to chat with you 24/7. They walked me thru everything.
We are very pleased.
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