Kay Jewelers Consumer Complaints
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Kay Jewelers Reviews
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Krappy Kays
Kay Jewelers Consumer Complaint
I took my engagement ring and wedding band to the Christiansburg, VA location to have a small diamond replaced and the shanks on both rings fixed. I picked up the rings on 10/27/09 and payed a fee of $180. In less than 48 hours both shanks were bent far worse than before and... More...
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awful customer service
Kay Jewelers Consumer Complaint
We've had a horrible experience with Kay and it's still not over. we ordered my fiance's wedding ring there, after comparison shopping. We liked the guy we talked to and the prices were comparable. Big mistake. I called five days after the ring was supposed... More...
(Shopping, Stores) -
Kay Sucks
Kay Jewelers Consumer Complaint
I had perchased a engagement ring for my girlfriend in july of 2008. She is going to school to be a nurse, so she never wears the ring due to all the "butts" she has to deal with, and she doesn't want to get the ring all "poopy". so we were both... More...
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Kay Jewelers doesn't like customers
Kay Jewelers Consumer Complaint
Kay Jewelers doesn't understand customer service. In today's internet economy where people have thousands of choices on where to shop, you would think companies would be on the lookout for ways to be cooperative with their customers - but NOT KAY! I purchased a... More...
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HORRIBLE
Kay Jewelers Consumer Complaint
OK I used to love Kays...however that quickly changed rings and chains I have from there they are great not the best but I love them however the bracelet I got from there has fallen off 3 times because of the crappy lobster claw clasp which is supposed to be the best. They did... More...
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Horrible quality standards
Kay Jewelers Consumer Complaint
I bought a ring 5 years ago. (Ring was rounded on its sides and even thickness all the way around). I turned it in for routine cleaning 2 month ago. They returned it back with dents all over the stones. I turned it back in to fix the dents, they returned me the ring top part... More...
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Kay Jewelers customer service Repairs
Kay Jewelers Consumer Complaint
I got a ring purchased at Kays for Christmas. in late February I noticed one of the stones had fallen out. I took it to the store to have it repaired thank goodness the warranty was purchased. After 7 days I went to get the ring-it was filthy I asked to have it cleaned and... More...
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NEVER BUY HERE
Kay Jewelers Consumer Complaint
They lost my engagement ring in the store and have done absolutely nothing to make me feel better. Me and my fiancé are really upset. More...
(Shopping, Stores) -
nobody go with kays
Kay Jewelers Consumer Complaint
i got a credit card and was never late with them always payed more then asked for had it almost payed off and they closed my credit card account with them. More...
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I brought my $2000 sapphire and...
Kay Jewelers Consumer Complaint
I brought my $2000 sapphire and diamond engagement ring to Kays Jewelers to have my 2nd wedding band “welded” to my wedding band, so that it would not slide off my finger. [FYI- I purchased my wedding band twice at Kays Jewelers {once at Fulton Mall in Brooklyn; 2nd in... More...
(Shopping, Stores) -
My wife took Movado watch to Kay...
Kay Jewelers Consumer Complaint
My wife took Movado watch to Kay Jewelers to have a battery replaced. The employee pulled the stem out of the watch while resetting the watch after inserting the battery. He offered to repair the watch free of charge and call us when the repairs were complete, and we were... More...
(Shopping, Stores)
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