Kay Jewelers Reviews and Complaints
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Kay Jewelers Reviews
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Won't honor there warranty
Kay Jewelers Consumer Complaint
Did not honor my warranty of a ring that was a gift from my son. I was willing to pay the $25 to put in the new stone but the jeweler said it wouldn't stay in for long. Then proceeded to tell me that the ring wasn't very expensive and they would give me the $... More...
(Repair Services) -
Kay's is horrible
Kay Jewelers Consumer Complaint
I took a pair of brand new dangling, diamond and pearl, white gold earrings to Kay Jeweler to be set on simple wires so that they would hang a little lower. I purchased them specially for my wedding. I was pleased that the price to change the post to a wire was quite... More...
(Shopping, Chain Stores) -
Kay's the worst!!
Kay Jewelers Consumer Complaint
I took a pair of brand new dangling, diamond and pearl, white gold earrings to Kay Jeweler to be set on simple wires so that they would hang a little lower. I purchased them specially for my wedding. I was pleased that the price to change the post to a wire was quite... More...
(Shopping, Chain Stores) -
Krappy Kays
Kay Jewelers Consumer Complaint
I took my engagement ring and wedding band to the Christiansburg, VA location to have a small diamond replaced and the shanks on both rings fixed. I picked up the rings on 10/27/09 and payed a fee of $180. In less than 48 hours both shanks were bent far worse than before and... More...
(Shopping, Chain Stores) -
awful customer service
Kay Jewelers Consumer Complaint
We've had a horrible experience with Kay and it's still not over. we ordered my fiance's wedding ring there, after comparison shopping. We liked the guy we talked to and the prices were comparable. Big mistake. I called five days after the ring was supposed... More...
(Shopping, Chain Stores) -
Kay Sucks
Kay Jewelers Consumer Complaint
I had perchased a engagement ring for my girlfriend in july of 2008. She is going to school to be a nurse, so she never wears the ring due to all the "butts" she has to deal with, and she doesn't want to get the ring all "poopy". so we were both... More...
(Shopping, Chain Stores) -
Kay Jewelers doesn't like customers
Kay Jewelers Consumer Complaint
Kay Jewelers doesn't understand customer service. In today's internet economy where people have thousands of choices on where to shop, you would think companies would be on the lookout for ways to be cooperative with their customers - but NOT KAY! I purchased a... More...
(Shopping, Chain Stores) -
great service
Kay Jewelers Consumer Review
I think there are so many bad reviews out there because when people have a transaction that goes well, they don't think about going out and complimenting. We all just expect that things will go smoothly. My Kay Jewelers experiences have been great. My fiance had a... More...
(Shopping, Chain Stores) -
HORRIBLE
Kay Jewelers Consumer Complaint
OK I used to love Kays...however that quickly changed rings and chains I have from there they are great not the best but I love them however the bracelet I got from there has fallen off 3 times because of the crappy lobster claw clasp which is supposed to be the best. They did... More...
(Shopping, Chain Stores) -
Horrible quality standards
Kay Jewelers Consumer Complaint
I bought a ring 5 years ago. (Ring was rounded on its sides and even thickness all the way around). I turned it in for routine cleaning 2 month ago. They returned it back with dents all over the stones. I turned it back in to fix the dents, they returned me the ring top part... More...
(Shopping, Chain Stores) -
Kay Jewelers customer service Repairs
Kay Jewelers Consumer Complaint
I got a ring purchased at Kays for Christmas. in late February I noticed one of the stones had fallen out. I took it to the store to have it repaired thank goodness the warranty was purchased. After 7 days I went to get the ring-it was filthy I asked to have it cleaned and... More...
(Shopping, Chain Stores) -
NEVER BUY HERE
Kay Jewelers Consumer Complaint
They lost my engagement ring in the store and have done absolutely nothing to make me feel better. Me and my fiancé are really upset. More...
(Shopping, Chain Stores) -
Customer for Life
Kay Jewelers Consumer Review
Kay Jewelers, prides it self on great customer service. Not only will you feel like a million dollars during the purchase...but they made me feel like 5 million after the purchase. They can do everything and anything! They will be my Jeweler for LIFE! More...
(Shopping, Chain Stores) -
nobody go with kays
Kay Jewelers Consumer Complaint
i got a credit card and was never late with them always payed more then asked for had it almost payed off and they closed my credit card account with them. More...
(Shopping, Chain Stores) -
I brought my $2000 sapphire and...
Kay Jewelers Consumer Complaint
I brought my $2000 sapphire and diamond engagement ring to Kays Jewelers to have my 2nd wedding band “welded” to my wedding band, so that it would not slide off my finger. [FYI- I purchased my wedding band twice at Kays Jewelers {once at Fulton Mall in Brooklyn; 2nd in... More...
(Shopping, Chain Stores) -
My wife took Movado watch to Kay...
Kay Jewelers Consumer Complaint
My wife took Movado watch to Kay Jewelers to have a battery replaced. The employee pulled the stem out of the watch while resetting the watch after inserting the battery. He offered to repair the watch free of charge and call us when the repairs were complete, and we were... More...
(Shopping, Chain Stores)
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